Choose dates to view prices

Andaz Mayakoba - a Concept by Hyatt

Photo gallery for Andaz Mayakoba - a Concept by Hyatt

Private beach, white sand, free beach shuttle, sun loungers
Private beach, white sand, free beach shuttle, sun loungers
Private beach, white sand, free beach shuttle, sun loungers
Private beach, white sand, free beach shuttle, sun loungers
2 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Andaz Mayakoba - a Concept by Hyatt

Andaz Mayakoba - a Concept by Hyatt

5.0 star property
5-star beachfront aparthotel with spa, near El Camaleon Mayakoba Golf Course

9.4/10 Exceptional

401 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Air conditioning
The price is $529
Price available on 2/5/2023
Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On a private beach
  • Maroma Beach - 11 min drive
  • Quinta Avenida - 15 min drive
  • Mamitas Beach - 20 min drive
  • Playa del Carmen Main Beach - 20 min drive
  • Playa del Carmen Maritime Terminal - 23 min drive
  • Playacar Golf Club - 28 min drive
  • Xplor Theme Park - 25 min drive
  • Xcaret Eco Theme Park - 28 min drive
  • Ferry to Cozumel - 33 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive
  • Cozumel Intl. Airport (CZM) - 14.4 miles/23.1 km
  • Free beach shuttle

Restaurants

  • Casa del Lago - 11 min walk
  • Fonda Argentina - 6 min drive
  • Burger Stop - 7 min drive
  • La Brasserie - 7 min drive
  • Koh Thai - 7 min drive

About this property

Andaz Mayakoba - a Concept by Hyatt

Putting you within a 15-minute drive of Maroma Beach, Andaz Mayakoba - a Concept by Hyatt offers a private beach where you can enjoy beach umbrellas, yoga, and sun loungers. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy, and mani/pedis. Cocina Milagro serves local and international cuisine and is open for breakfast, lunch, and dinner. There are 2 beach bars and a free kid's club, and apartments get the details right with iPod docks and premium bedding. Fellow travelers love the helpful staff and beach location.

All inclusive

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Property amenities

Beach

  • Private beach
  • Free beach shuttle
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 6 treatment rooms
  • Body treatments
  • Hydrotherapy
  • Body wraps
  • Manicures and pedicures
  • Body scrubs
  • Facials

Internet

  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Family friendly

  • Children stay free (see details)
  • Free children's club
  • Free crib/infant bed
  • Babysitting (surcharge)

Restaurants on site

  • Cocina Milagro
  • Casa Amate
  • Tinta del Pulpo
  • Vegan Bar
  • Sotavento

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 6:30 AM–11 AM: MXN 650 per person
  • 1 restaurant
  • 2 beach bars and 1 bar
  • Stocked minibar (select free items)
  • Couples dining
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Free rollaway/extra beds
  • Bed sheets provided
  • Alarm clock

Bathrooms

  • Shower
  • Eco-friendly toiletries
  • Towels provided
  • Hair dryer
  • Free toiletries

Entertainment

  • Flat-screen TV with cable/satellite service
  • iPod docking station
  • Pay movies

Outdoor areas

  • Terrace
  • Barbecue grill
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 5 meeting rooms
  • Conference space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • MXN 1538 per pet per night
  • Food and water bowls are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Low-height counter and sink
  • No elevators
  • Raised toilet seat
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free newspapers (lobby)
  • 24-hour front desk

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • 24-hour fitness center
  • Mini golf on site
  • Beach yoga on site
  • Aerobics classes on site
  • Ecotours on site
  • Snorkeling on site
  • Kayaking on site
  • Free bicycle rentals on site
  • Golfing on site
  • Yoga classes on site
  • Boat tours nearby
  • Whale watching nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 214 rooms
  • 3 floors
  • Built in 2016
  • Romance packages available
  • At least 80% lighting from LEDs

Special features

All inclusive

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Dining

Cocina Milagro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Casa Amate - This fine-dining restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Vegan Bar - This restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Sotavento - Onsite seafood restaurant. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 650 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1538 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

<p>This property does not have elevators. </p><p>This property uses a grey water recycling system and eco-friendly cleaning products. </p><p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C
Andaz Mayakoba a Concept by Hyatt
Andaz Mayakoba - a Concept by Hyatt Aparthotel
Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
Andaz Mayakoba - a Concept by Hyatt Aparthotel Playa del Carmen

Frequently asked questions

Does Andaz Mayakoba - a Concept by Hyatt offer free cancellation for a full refund?
Yes, Andaz Mayakoba - a Concept by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Andaz Mayakoba - a Concept by Hyatt?
As of Feb 2, 2023, prices found for a 1-night stay for 2 adults at Andaz Mayakoba - a Concept by Hyatt on Feb 5, 2023 start from $529, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Andaz Mayakoba - a Concept by Hyatt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Andaz Mayakoba - a Concept by Hyatt?
Yes, there are 2 outdoor pools.
Are pets allowed at Andaz Mayakoba - a Concept by Hyatt?
Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Andaz Mayakoba - a Concept by Hyatt?
Yes, there's free self parking.
What are the check-in and check-out times at Andaz Mayakoba - a Concept by Hyatt?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Andaz Mayakoba - a Concept by Hyatt and nearby?
Have fun with onsite activities like kayaking, snorkeling, and beach yoga. Additional recreation onsite includes aerobics, ecotours, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Andaz Mayakoba - a Concept by Hyatt also has 2 beach bars, a private beach, and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near Andaz Mayakoba - a Concept by Hyatt?
Yes, Cocina Milagro offers local and international cuisine. Nearby restaurants include Casa del Lago (11-min walk), La Brasserie (3.4 mi), and Koh Thai (3.4 mi).
What's the area around Andaz Mayakoba - a Concept by Hyatt like?
Andaz Mayakoba - a Concept by Hyatt is located a short 1-minute walk from El Camaleon Mayakoba Golf Course. Travelers say this aparthotel is in a good location.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent place, with beautiful nature and stylish property. Also, the option to go between different hotels in the aria is great.
Nikita, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Dreamy . Everyone who works here is amazing , Mayakoba is gated and super safe . The staff are so warm and pay attention to every detail . Heaven
Jazmin, 4-night trip
Verified Expedia guest review

10/10 Exceptional

carolyn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

carolyn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had an amazing stay at the Andaz. The property was beautiful and the staff so friendly and wonderful. We stayed in a lagoon view room and loved it. The view was gorgeous and the room very comfortable. Getting to the beach was easy, you called and a golf cart came within 2 minutes. My husband loved riding his bike around the property as well. Casa Amate for brunch was amazing and Sotavento was lovely for dinner. We also loved the Zapote bar at the Rosewood and Saffron Thai at the Banyan Tree. We loved the Lagoon Boat Tour as well. The hotel did a great job of clearing the seaweed on the beach and we spent a lot of time swimming in the ocean. I will definitely be returning to the Andaz in the near future!
Della, 6-night romance trip
Verified Expedia guest review

4/10 Fair

We heard good things about this property pre-Covid but unfortunately it was a disappointment.The distance from many of the rooms to the beach is far, and while they offer bicycles they are scarce, and the assurance that staff would be readily available in golf carts proved questionable (we often waited for a ride to the beach or a restaurant for lengthy periods only to give up and walk the long distance), the amenities limited & not luxurious at all - including a limited restaurant/menu/food/bar options, the staff inattentive, aloof,and the pricing for incidentals outrageous. Our shower annoyingly dripped for two nights and was not attended to until the day of our departure. The beach itself is nice but not well-maintained (a stroll to adjacent properties on either side revealed beautifully-maintained resorts), and frankly the Andaz is very boring.Forget about getting much service beachfront (I waited for a drink in my cabana for nearly 30 minutes) or getting attentive staff in the desolate restaurants. We've vacationed in the area many times & this place was not anywhere close to being worth the room rates. Also, if you do give it a try, be careful what you sign upon check-in. Resort staff hand you a stack of paperwork at check-in that would take an hour to read through, and then trying to discuss an error or duplicate charge at check-out or via phone or email upon later reviewing is cumbersome.In my opinion, there are far better options down the beach with eager staff.
Claudia, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Abram, 4-night trip
Verified Expedia guest review

6/10 Good

Not worth the money, i spent a week here and i wish i could get my money back.
Tyla, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect get away to escape for a few days. Clean and friendly staff and a variety of good options for dining.
Meena, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Brandon, 5-night trip
Verified Expedia guest review