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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710, Mexico

5-star beachfront resort with spa, near El Camaleon Mayakoba Golf Course
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Supervised childcare/activities (surcharge)
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • The Andaz has a beautiful beach, though only umbrellas for the beach chairs, not palapas.…Mar 14, 2020
  • I cannot wait to come back to the Andaz Mayakoba. One of the best vacations I have ever…Mar 12, 2020

Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

from $199
  • Suite, Lagoon View
  • Room, 2 Double Beds, Lagoon View
  • Room, 1 King Bed, Lagoon View
  • Suite (Beach Area)
  • Room, 2 Double Beds (Beach Area)
  • Room, 1 King Bed (Beach Area)
  • Studio, Ocean View
  • Suite, Accessible (Andaz)
  • Room, 2 Double Beds
  • Room, 1 King Bed
  • Studio, Beachfront
  • Room, 2 Double Beds, Beachfront
  • Room, 1 King Bed, Beachfront

What’s around Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

Landmarks

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 11 min walk
  • Quinta Avenida - 5 mi / 8.1 km
  • Mamitas Beach Club - 5.7 mi / 9.1 km
  • Maroma Beach - 5.8 mi / 9.3 km
  • Xcaret Eco Theme Park - 11.2 mi / 18 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 214 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon
  • Express check-out
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets allowed *

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free self parking

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 4 restaurants
  • 2 beach bars
  • Bar/lounge
  • 24-hour room service
  • Barbecue grills
Things to do
  • On private beach
  • Free beach shuttle
  • Number of outdoor pools - 2
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Beach sun loungers
  • Pool sun loungers
  • Health club
  • Spa tub
  • Beach umbrellas
  • Pool umbrellas
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 6200
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2016
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Dining

Cocina Milagro - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Casa Amate - This restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Olla Ceviche - This bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Sotavento - Onsite seafood restaurant. Open daily.

Recreation

On Site

  • Health club
  • Outdoor tennis court
  • Spa tub
  • Free bicycles on site
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Snorkeling on site
  • Yoga classes/instruction on site

Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen’s small print

Also known as

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Concept Hyatt Resort
  • Andaz Mayakoba Concept Hyatt Playa del Carmen
  • Andaz Mayakoba Concept Hyatt
  • az Mayakoba Concept Hyatt l C
  • Andaz Mayakoba - a Concept by Hyatt Resort

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Full breakfast is offered for an extra charge of MXN 650 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 1538 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

  • Does Andaz Mayakoba - a Concept by Hyatt offer free cancellation for a full refund?
    Yes, Andaz Mayakoba - a Concept by Hyatt does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Andaz Mayakoba - a Concept by Hyatt?
    Yes, there's free self parking.
  • Is there a pool at Andaz Mayakoba - a Concept by Hyatt?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Andaz Mayakoba - a Concept by Hyatt?
    Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Andaz Mayakoba - a Concept by Hyatt?
    You can check in from 3:00 PM to 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Andaz Mayakoba - a Concept by Hyatt?
    Yes, there are 4 onsite restaurants.
  • Is airport shuttle service offered by Andaz Mayakoba - a Concept by Hyatt?
    Yes, an airport shuttle is available.
  • What is there to do near Andaz Mayakoba - a Concept by Hyatt?
    Recommended spots to visit include El Camaleon Mayakoba Golf Course (11-min walk) and Quinta Avenida (5 mi), along with Mamitas Beach Club (5.7 mi) and Maroma Beach (5.8 mi).

Recent reviews

Exceptional 9.4 From 220 reviews

Exceptional 10.0
Modern. Great staff. Great architecture
us5 night trip
Exceptional 10.0
Perfection!
The service, the food, location, quality of the rooms, internet, everything was perfect! It was my 1st time staying there and I will make sure to stay there every time. Thank you Andaz Mayakoba!
Lisa, us2 night business trip
Exceptional 10.0
Can’t wait to come back
Amazing as always ! As returning guest we are I can say it can’t get any better . Service , food and costumer service excelent!
Maria, us2 night family trip
Exceptional 10.0
Simply AMAZING!
Simply amazing!!!! The service is outstanding. From everyone. This resort and the grounds are more than perfect and impeccable in every sense. All employees were merge nest but I like to mentione Celest from Reception and Rojelio from the transport area. These two employees really made our trip even more memorable that’s It was. Make sure to stay here. And give many days to soak It all in.
Abraham, us1 night romance trip
Very Good 8.0
Nice hotel, not service oriented
Nice hotel, well maintained, and beautiful location. Restaurant menus a little repetitive. Beach and pool service was very slow and inattentive.
us4 night trip with friends
Exceptional 10.0
Family holiday
One of the best....service was impeccable...highly recommend
Ann, us4 night family trip
Exceptional 10.0
Andaz Mayakoba
The service at the hotel was fantastic. All of the staff are extremely friendly and accommodating. I was impressed that at every meal, they would ask if there were any allergies. Since it was President's weekend and winter break for many ny area schools, there were many families on holiday. The suite was comfortable for a family of four. I would definitely return for a family trip. The biggest benefit of the property is that there are cute bikes around the entire property, and you can easily ride from Andaz to other hotels and also to the golf course, other activities. Transport was extremely easy around Mayakoba, We hope to return soon.
betty, us4 night family trip
Very Good 8.0
Nice property but wedding party took over and limited access / very noisy at night. Expensive food and beverages
Jennifer, us3 night family trip
Very Good 8.0
Great hotel and property
us1 night romance trip
Very Good 8.0
Room service very bad got few orders wrong and extremely long wait. Pool was just ok but not great. room very nice and clean, great area.
Katarzyna Zasowska, us3 night romance trip

Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

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