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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

5-star5 stars
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710, Mexico

5-star beachfront resort with spa, near El Camaleon Mayakoba Golf Course
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Exceptional9.6
Service
Fantastic service
Location
Great location
Value
Value for money could be better
Room
Room is all right
199See all 199 Hotels.com reviews
From 1,050 reviews

TripAdvisor Traveller Rating

Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

from $182
  • Suite, Lagoon View
  • Room, 2 Double Beds, Lagoon View
  • Room, 1 King Bed, Lagoon View
  • Suite (Beach Area)
  • Room, 2 Double Beds (Beach Area)
  • Room, 1 King Bed (Beach Area)
  • Studio, Ocean View
  • Suite, Accessible (Andaz)
  • Room, 2 Double Beds
  • Room, 1 King Bed
  • Studio, Beachfront
  • Room, 2 Double Beds, Beachfront
  • Room, 1 King Bed, Beachfront

What’s around Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

Top spots nearby

Recommended by this property

  • El Camaleon Mayakoba Golf Course (8-minute walk)
  • Quinta Avenida (4.5 mi / 7.2 km)
  • Maroma Beach (4.6 mi / 7.5 km)
  • Mamitas Beach Club (5 mi / 8 km)
  • Xcaret Eco Theme Park (10 mi / 16 km)
  • Xel-Há Park (33.5 mi / 54 km)
  • Tulum Mayan Ruins (42.2 mi / 67.9 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive
  • Free self parking
  • Free valet parking
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 214 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
  • Express check-out
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Offsite

  • Free beach shuttle

Other information

  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 beach bars
  • Bar/lounge
  • 24-hour room service
Things to do
  • Free bicycles on site
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Snorkeling on site
  • Tennis on site
  • Yoga classes/instruction on site
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 6200
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2016
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Dining

Cocina Milagro - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Casa Amate - This restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Olla Ceviche - This bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Sotavento - Onsite seafood restaurant. Open daily.

Recreation

On Site

  • Health club
  • Outdoor tennis court
  • Spa tub
  • Free bicycles on site
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Snorkeling on site
  • Tennis on site
  • Yoga classes/instruction on site

Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen’s small print

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

Also known as

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Concept Hyatt Resort
  • Andaz Mayakoba Concept Hyatt Playa del Carmen
  • Andaz Mayakoba Concept Hyatt
  • az Mayakoba Concept Hyatt l C

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Buffet breakfast is offered for an extra charge of MXN 650 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 1538 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.6 From 199 reviews

Exceptional 10.0
Family holiday
One of the best....service was impeccable...highly recommend
Ann, us4 night family trip
Exceptional 10.0
Andaz Mayakoba
The service at the hotel was fantastic. All of the staff are extremely friendly and accommodating. I was impressed that at every meal, they would ask if there were any allergies. Since it was President's weekend and winter break for many ny area schools, there were many families on holiday. The suite was comfortable for a family of four. I would definitely return for a family trip. The biggest benefit of the property is that there are cute bikes around the entire property, and you can easily ride from Andaz to other hotels and also to the golf course, other activities. Transport was extremely easy around Mayakoba, We hope to return soon.
betty, us4 night family trip
Very Good 8.0
Nice property but wedding party took over and limited access / very noisy at night. Expensive food and beverages
Jennifer, us3 night family trip
Very Good 8.0
Great hotel and property
us1 night romance trip
Very Good 8.0
Room service very bad got few orders wrong and extremely long wait. Pool was just ok but not great. room very nice and clean, great area.
Katarzyna Zasowska, us3 night romance trip

Andaz Mayakoba - a Concept by Hyatt, Playa del Carmen

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