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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Estelar Cartagena de Indias Hotel

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Free cribs/infant beds
  • Beach nearby
  • Beach property
Carrera 1 con Calle 12 Esquina, Cartagena, Bolivar, 130001, Colombia

Upscale beach hotel with spa, near Bocagrande Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Free cribs/infant beds
    • Beach nearby
    • Beach property
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Completely disappointing stay. Hiw can we reserve a vacation hotel where the swimming…Mar 31, 2021
  • I was a lil concerned about the breakfast because of other reviews, but I stayed at this…Feb 20, 2021

Estelar Cartagena de Indias Hotel

from $100
  • Junior Suite, Balcony
  • Standard Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Standard Room, 2 Twin Beds
  • Junior Suite, Multiple Beds, Non Smoking, Terrace
  • Superior Room, 1 King Bed, Non Smoking, Terrace
  • Superior Room, 2 Twin Beds, Non Smoking, Balcony

What’s around Estelar Cartagena de Indias Hotel

Landmarks

  • In Bocagrande
  • Clock Tower - 19 min walk
  • Bocagrande Beach - 1 min walk
  • Cartagena de Indias Convention Center - 21 min walk
  • San Felipe de Barajas Castle - 34 min walk
  • Plaza Bocagrande Commercial Center - 1 min walk
  • Hospital Naval de Cartagena - 7 min walk
  • Alcaldia (City Hall) Cartagena - 17 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 10 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 338 rooms
  • This hotel is arranged over 52 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed (dogs and cats only)*

  • Specific rooms only, restrictions apply*

  • 1 per room (up to 33 lbs)

  • Pets must be supervised

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Number of spa tubs - 3
  • Pool sun loungers
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sublime SPA. Services include massages. The spa is equipped with a sauna.

The spa is open select days.

Dining

Restaurante Piso 12 - This theme restaurant serves breakfast, lunch, and dinner.

51SKYBAR - Onsite rooftop bar. Open daily.

Lobby Bar Piso 15 - Onsite bar. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Estelar Cartagena de Indias Hotel’s small print

Also known as

  • Estelar Cartagena De Indias Hotel Centro De
  • Estelar Cartagena Indias Hotel
  • Estelar Indias Hotel
  • Estelar Cartagena Indias
  • Estelar Indias
  • Estelar Cartagena De Indias
  • Estelar Cartagena de Indias Hotel Hotel
  • Estelar Cartagena de Indias Hotel Cartagena
  • Estelar Cartagena de Indias Hotel Hotel Cartagena

Policies

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of COP 56160 for adults and COP 56160 for children (approximately)

Pets are allowed for an extra charge of COP 95200 per pet, per night

Airport shuttle service is offered for an extra charge of COP 70000 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Estelar Cartagena de Indias Hotel

  • Does Estelar Cartagena de Indias Hotel offer free cancellation for a full refund?
    Yes, Estelar Cartagena de Indias Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Estelar Cartagena de Indias Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Estelar Cartagena de Indias Hotel?
    Yes, there's free self parking.
  • Is there a pool at Estelar Cartagena de Indias Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Estelar Cartagena de Indias Hotel?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of COP 95200 per pet, per night.
  • What are the check-in and check-out times at Estelar Cartagena de Indias Hotel?
    You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 1 PM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Estelar Cartagena de Indias Hotel?
    Yes, there's an onsite restaurant, Restaurante Piso 12. Nearby restaurants include Chef Julian (12-min walk), Gokela (13-min walk), and Juan Valdez Café (14-min walk).
  • Is airport shuttle service offered by Estelar Cartagena de Indias Hotel?
    Yes, an airport shuttle is available. The charge is COP 70000 per vehicle roundtrip.
  • Is there an onsite casino at Estelar Cartagena de Indias Hotel?
    No, this hotel doesn't have a casino, but Rio Cartagena Casino (19-min walk) is nearby.
  • What is there to do at Estelar Cartagena de Indias Hotel and nearby?
    Estelar Cartagena de Indias Hotel has 2 bars and a spa, as well as an outdoor pool and a fitness center.

Recent reviews

Superb 9.0 From 670 reviews

Exceptional 10.0
Very nice property. Only thing was the pool hours & Bar had to make reservations for everything & sometimes it was full! Also, there was no mini-bar in the room!
us3 night family trip
Fair 4.0
Be warned. Bad customer service. Staff at the check in counter behaved more like immigration officers than hospitality staff. Same at breakfast. Slow and unfriendly. I should have read reviews more closely before booking, seems to be the general theme. I also stayed at the Intercontinental during my trip to Cartagena/ Bocagrande and liked the service over there much better. Room and pool are comparable between the two hotels but the customer service separates the two. My honest opinion. Good luck 👍
T&L, us2 night family trip
Very Good 8.0
Great Hotel, had amazing views but the service in general isn’t good enough in general from the check in until bartender.
us3 night romance trip
Very Good 8.0
Service from the doorman, to registration to housekeeping were punctual, polite and accommodating. The room was clean and spacious, the view amazing! As to the food in the restaurant, dinner tasted amazing and was plated well. We had a shrimp appetizer two entrees, and four mojitos and it cost around $120. The free breakfast, however was not good the first day. The fake scrambled eggs tasted bland and the “fresh fruit” was anything but fresh (we verbally advised the staff and received no response from management). The second time we had breakfast, the eggs were better but the fruit remained aged. The gym was small, had numerous cardio machines (elliptical, cycle and treadmill), mats for stretching, free wights to 35 pounds and a cable machine with three stations. The pool was perfect and about 50 yards long for swimming laps, or just hanging out. All in all the stay was good and we enjoyed our time at this hotel. I would stay here again but probably would head next door to the mall to Crepes and Waffles for breakfast.
us3 night romance trip
Very Good 8.0
La atención en el desayuno es terrible, 2 horas para que pasen la comida.
us6 night family trip
Good 6.0
The service was not good, they didnt have the cappacity to serve all the guest they had.
us5 night family trip
Very Good 8.0
This is a nice modern hotel with an amazing view. The pool is really beautiful. It would be great to have 2 more pools because for the capacity of this hotel, there are only 16 chairs to get a suntan. You should book it in advanced, but this does not book your chair at all. The rooms are comfortable and minimalist. I just missed having Liquid soap instead of bars. The customer service is outstanding. If you request something, they do it right away. Love having a speaker to plug and charge my iPhone. My suggestion would be to have wifi in the restaurants and better one in the pool area, because we need to be connected at all times. The restaurant on the 10th floor looks like a school cafeteria and prefer the other restaurant. I was traveling with my cat and they charged me on a daily basis. I prefer hotels that charge for pets just once. Although I would prefer it for free. :) In general it was a nice place and would recommend it to everyone. The employees were very friendly.
us5 night trip with friends
Very Good 8.0
Excelente hotel
Excelente localización, muy buena atención en el lobby, piscina y demás amenidades. Buen desayuno, muy mal servicio en el restaurant. Los saloneros llevan la comida tarde e incompleta, esto nos sucedió durante los 3 desayunos. Recomiendo el hotel, lo pasamos muy bien. Solo deben mejorar la atención en el restaurant.
Richard, us3 night family trip
Exceptional 10.0
Awesome stay @ Estelar
Excellent hotel. Very clean with great service. Good breakfast options snd top notch rooftop bar.
Orlando, us5 night trip
Exceptional 10.0
Beautiful Hotel
Beautiful hotel and excellent customer service
Juan, us3 night trip with friends

Estelar Cartagena de Indias Hotel