Estelar Cartagena de Indias Hotel

Photo gallery for Estelar Cartagena de Indias Hotel

Primary image
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Premium bedding, in-room safe, desk, laptop workspace

Overview of Estelar Cartagena de Indias Hotel

VIP Access

Estelar Cartagena de Indias Hotel

4.0 star property
Upscale beach hotel with spa, near Bocagrande Beach

8.8/10 Fabulous

967 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
The price is $121
Price available on 7/31/2022
Map
Carrera 1 con Calle 12 Esquina, Cartagena, Bolivar, 130001
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and pool bar
  • Full-service spa
  • Outdoor pool and 3 spa tubs
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Children's pool
  • Bar/lounge
  • Room service
For families
  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate sitting area
  • Television
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Bocagrande
  • Bocagrande Beach - 1 min walk
  • Clock Tower - 20 min walk
  • Cartagena de Indias Convention Center - 21 min walk
  • Las Bovedas - 31 min walk
  • Castillo Grande Beach - 7 min drive
  • Plaza Santo Domingo - 4 min drive
  • Cartagena Cathedral - 4 min drive
  • San Pedro - 10 min drive
  • Bolivar Square - 4 min drive
  • Marbella Beach - 14 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 10 min drive
  • Airport shuttle (surcharge)

About this property

Estelar Cartagena de Indias Hotel

Estelar Cartagena de Indias Hotel is a great choice for your beach stay in Cartagena. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, facials, and mani/pedis. Restaurante Piso 12 serves breakfast, lunch, and dinner, and the rooftop bar is a great place to grab a drink. Other highlights at this upscale hotel include a rooftop terrace, a poolside bar, and a fitness center. Fellow travelers love the breakfast and nearby shopping.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows industry cleaning and disinfection practices of CovidClean (Safehotels - global expert)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 338 rooms
  • Arranged over 52 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 33 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool

What to do

  • Beach nearby

Working away

  • Business center
  • 4 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • 3 spa tubs
  • Sauna

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sublime SPA. Services include facials and manicures and pedicures. The spa is equipped with a sauna.

The spa is open select days.

Dining

Restaurante Piso 12 - This theme restaurant serves breakfast, lunch, and dinner.
51SKYBAR - Onsite rooftop bar. Open daily.
Lobby Bar Piso 15 - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of COP 56160 for adults and COP 56160 for children (approximately)
  • Airport shuttle service is offered for an extra charge of COP 70000 per vehicle (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of COP 95200 per pet, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Estelar Cartagena De Indias Hotel Centro De
Estelar Cartagena Indias Hotel
Estelar Indias Hotel
Estelar Cartagena Indias
Estelar Indias
Estelar Cartagena De Indias
Estelar Cartagena de Indias Hotel Hotel
Estelar Cartagena de Indias Hotel Cartagena
Estelar Cartagena de Indias Hotel Hotel Cartagena

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

8.7/10

Staff & service

8.9/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

4/10 Fair

SO-SO.....
Any other city and we would not even consider this hotel: PROS: 1. Affordable price for a suite with ocean view and balcony. 2. Decent location between the beach proper and 'el centro'. 3. In theory the Breakfast included is a plus but it is a generic breakfast at best..... CONS: 1. Consistently cold and non-caring front desk. I got the feeling that no one cared whether we were guests or not. The "I Don't Speak English" card was conveniently played one too many times - the front desk did take care of problems when we walked downstairs to complain YET, the fact that your coffee maker in the room is a 'grinds' coffee maker and you bring 'pods' to my room IS NOT MY ISSUE. The fact that your house keeping staff has not stocked the minibar and does not speak English is not my problem BUT you make it my problem when I want a water and there are none in the minibar. 2. The whole staff seems un-trained and non customer oriented. Everything comes across as amateur hour AT BEST. 3. Very questionable billing structure AT BEST - why am I signing bills at the pool with my room number and then paying cash at the same time. The whole thing seems sketchy at best - particularly with the amount of reviews and customer complaints I have read about this issue. 4. The inordinate amount of staff just 'hanging around' and chatting with each other and / or eyeballing the guests lends itself to the 'sketchy' vibe. Kind of Creepy..... Basically, okay hotel but C grade at best!!!!
Brad, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Juan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel, great service, location is great as well as facilities. Pool view is amazing
Melisa, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Too Hot for Comfort
The a/c is controlled by the hotel and at night time they turn it very low. You have a thermostat in the room but it does not work.
Paula, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Couples trip
Our stay at Estelar Cartagena de Indias Hotel was good. The air conditioner in the room doesn't really work or felt much since it's so hot in Cartagena. The stay and the staff were great. Raul was amazing in guiding us on where to go and visit and made sure to get us there safely. However, I wish the Sky 51 bar made the guest at the hotel priority since everyone has to make reservations in order to get in. Overall, it's a beautiful hotel to stay in.
Kelvin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Giuseppe, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Arlenis, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome visit
Great service, clean hotel.
Konyon, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

The hotel was great. Clean, comfortable, great pool. Service was great as well. The AC wasn’t working right and they came right away. Free breakfast was good, nice variety and lots of fresh fruit.
View from the pool
ANNA, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos, 3-night trip
Verified Hotels.com guest review