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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Hyatt Regency Cartagena

4.5-star4.5 stars
Great for families

Good to know

  • Children's club (free)
  • Children's pool
  • Free cribs/infant beds
  • Beach nearby
Carrera 1 No 12-118, Cartagena, CO, 130001, Colombia

Luxury hotel with spa, near Bocagrande Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's club (free)
    • Children's pool
    • Free cribs/infant beds
    • Beach nearby
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Restrictions were in place so going out was limited but we enjoyed the best we could.…Apr 30, 2021
  • Hotel is on a great spot, very good conditions and a very friendly staff, but the need to…Apr 16, 2021

Hyatt Regency Cartagena

from $102
  • Regency, Executive Suite
  • Suite, Ocean View (Regency)
  • Room, 1 King Bed
  • Junior Suite, Ocean View
  • Room, 2 Double Beds
  • Club Room, 1 King Bed, Ocean View
  • Club Room, 2 Double Beds, Ocean View
  • Club Room, 1 King Bed, Bay View
  • Club Room, 2 Double Beds, Bay View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Double Beds, Ocean View
  • Room, 1 King Bed, Bay View
  • Room, 2 Double Beds, Bay View
  • Ocean View Residences with 1 bedroom
  • Bay View Residences with 1 bedroom
  • 2 Bedroom Residence

What’s around Hyatt Regency Cartagena

Landmarks

  • In Bocagrande
  • Clock Tower - 18 min walk
  • Bocagrande Beach - 1 min walk
  • Cartagena de Indias Convention Center - 21 min walk
  • San Felipe de Barajas Castle - 33 min walk
  • San Pedro Claver Church and Convent - 18 min walk
  • Plaza Santo Domingo - 20 min walk
  • Las Bovedas - 30 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

At a glance

Key facts

Hotel size

  • This hotel has 285 rooms
  • This hotel is arranged over 42 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free covered onsite self parking

  • Wheelchair-accessible parking and van parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Health club
  • Arcade/game room
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 12917
  • Conference space size (meters) - 1200
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built - 2016
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair-width doorways
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Egyptian-cotton sheets
  • Memory foam mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • LCD TV
  • Cable/satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days.

Dining

Amacagua Lounge - This restaurant serves breakfast, lunch, and dinner. Open daily.

Hyatt Regency Cartagena’s small print

Also known as

  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Cartagena
  • Hyatt Regency Cartagena Hotel Cartagena

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Cooked-to-order breakfast is offered for an extra charge of COP 79000 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hyatt Regency Cartagena

  • Does Hyatt Regency Cartagena offer free cancellation for a full refund?
    Yes, Hyatt Regency Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hyatt Regency Cartagena?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hyatt Regency Cartagena?
    Yes, there's free self parking.
  • Is there a pool at Hyatt Regency Cartagena?
    Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Are pets allowed at Hyatt Regency Cartagena?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hyatt Regency Cartagena?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Hyatt Regency Cartagena?
    Yes, there's an onsite restaurant. Nearby restaurants include Chef Julian (12-min walk), Gokela (14-min walk), and Juan Valdez Café (15-min walk).
  • Is there an onsite casino at Hyatt Regency Cartagena?
    No, this hotel doesn't have a casino, but Rio Cartagena Casino (20-min walk) is nearby.
  • What is there to do at Hyatt Regency Cartagena and nearby?
    Hyatt Regency Cartagena has 3 outdoor pools and a spa, as well as a health club and an arcade.

Recent reviews

Exceptional 9.4 From 1,000 reviews

Exceptional 10.0
It was a pleasure stayed the customer service is excellent the food the cleaning the rooms even in the pool there’s a guy his name is Omar he was very helpful and he was very friendly and very professional thank you omar. He should be promoted to the management team. John Ayala
Jhon, us3 night trip
Very Good 8.0
Amazing Hotel with the best views!
Beautiful Hotel with amazing views. Rooms are very comfortable and clean. The staff was very friendly and accommodating, always kind and helpful. Breakfast can be better, but overall it was a great stay.
Luis, us3 night trip
Exceptional 10.0
Amazing Room! Subpar Room Service
Beautiful hotel and one of the best standard rooms I've been in with ocean view. Clean, huge room with a beautiful sunset view. The downside was that we ordered room service and the food was really bad. I'd stay away from room service at this hotel.
Steven, us1 night trip
Poor 2.0
Poor wifi too many people
Wifi is crazy. It gets disconnected after every 1-2 minutes. Place is full of people. May like 1000++. Elevators are too slow.
michael, us2 night trip
Exceptional 10.0
The best hotel
It was AMAZING !!! The customer service was beyond amazing. I don’t leave reviews but, I must say for my first time being in Colombia this hotel even down to the staff went above and beyond for my friends and I. The breakfast was great ! The food great ! Like I really have no complaints at all. I had so much fun and everyone made my stay feel so special. I love it here !
Felicia, us6 night trip with friends
Exceptional 10.0
Everything you could ask for in a Hotel
Simply beautiful ! This hotel is everything you could ask for, comfortable rooms with great views, amazing facilities, good service at the restaurants, modern, and greeted by friendly staff. Short taxi ride to the old town (7 mins). The hotel is located right next to a shopping center that could be very convenient. Lots of shops and restaurants in the neighborhood.
German, us1 night trip
Exceptional 10.0
Superb
Best hotel in Bocagrande !! Comfortable rooms, amazing views from the rooms and pools, great service from staff, location is perfect.
German, us2 night trip
Exceptional 10.0
Amazing time and hotel .
Gloria, us3 night family trip
Very Good 8.0
Everything was top notch, only negative was at the main pool was under renovation.
Martin, us3 night trip with friends
Poor 2.0
this place is VERY ANNOYING with allowing any guests into the building that isnt sleeping with you. I went to colombia for a business trip, my guest couldnt even ENTER the Lobby to meet me without a hassle. JESUS CHRIST i get it, your country is all about prositution but im not going to have sex with someone in the Lobby right ??
us3 night business trip

Hyatt Regency Cartagena