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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Hyatt Regency Cartagena, Cartagena

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Beach nearby
  • Connecting/adjoining rooms available
Carrera 1 No 12-118, Cartagena, CO, 130001, Colombia

Luxury hotel with spa, near Bocagrande Beach
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Beach nearby
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Great customer service. Breakfast was great. Doormen were courteous.Mar 17, 2020
  • Very nice property. The staff was very accommodating and friendly Mar 15, 2020

Hyatt Regency Cartagena, Cartagena

from $149
  • Regency, Executive Suite
  • Suite, Ocean View (Regency)
  • Room, 1 King Bed
  • Junior Suite, Ocean View
  • Room, 2 Double Beds
  • Club Room, 1 King Bed, Ocean View
  • Club Room, Ocean View
  • Club Room, 1 King Bed, Bay View
  • Club Room, 2 Double Beds, Bay View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Double Beds, Ocean View
  • Room, 1 King Bed, Bay View
  • Room, 2 Double Beds, Bay View
  • Ocean View Residences with 1 bedroom
  • Bay View Residences with 1 bedroom

What’s around Hyatt Regency Cartagena, Cartagena

Landmarks

  • In Bocagrande
  • Clock Tower - 19 min walk
  • Bocagrande Beach - 1 min walk
  • Cartagena de Indias Convention Center - 21 min walk
  • San Felipe de Barajas Castle - 33 min walk
  • San Pedro Claver Church and Convent - 18 min walk
  • Plaza Santo Domingo - 20 min walk
  • Las Bovedas - 30 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

At a glance

Key facts

Hotel size

  • This hotel has 285 rooms
  • This hotel is arranged over 42 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Health club
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 12917
  • Conference space size (meters) - 1200
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Egyptian-cotton sheets
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • LCD TV
  • Cable/satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Aqoral Spa has 6 treatment rooms. Services include sports massages, Swedish massages, body wraps, and body scrubs. The spa is equipped with a steam room.

The spa is open daily.

Dining

Kokaú - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Amacagua Lounge - Onsite lobby lounge. Open daily.

Kokaú Bar - This wine bar serves light fare only. Open daily.

Amacagua Grill & Bar - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

Hyatt Regency Cartagena, Cartagena’s small print

Also known as

  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Cartagena
  • Hyatt Regency Cartagena Hotel Cartagena

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs COP 90000 per day

Cooked-to-order breakfast is offered for an extra charge of COP 79000 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hyatt Regency Cartagena, Cartagena

  • Does Hyatt Regency Cartagena offer free cancellation for a full refund?
    Yes, Hyatt Regency Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Hyatt Regency Cartagena currently open?
    This property is closed from March 22 2020 to August 31 2020 (dates subject to change).
  • Is parking offered at Hyatt Regency Cartagena?
    Yes. Self parking costs COP 90000 per day.
  • Is there a pool at Hyatt Regency Cartagena?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Hyatt Regency Cartagena?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hyatt Regency Cartagena?
    You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Hyatt Regency Cartagena?
    Yes, there are 2 onsite restaurants.
  • What is there to do near Hyatt Regency Cartagena?
    Recommended spots to visit include Bocagrande Beach (1-min walk) and San Pedro Claver Church and Convent (1 mi), along with Clock Tower (1 mi) and Plaza Santo Domingo (1 mi).

Recent reviews

Exceptional 9.4 From 1,079 reviews

Exceptional 10.0
Hyatt CTG
Absolutely awesome!!!
Luis, us2 night business trip
Exceptional 10.0
Cartagena rocks!
It was a great stay at a beautiful hotel. Hotel is only 3 years old. Friendly staff!
Luis, us4 night trip
Very Good 8.0
Check In could be better. The woman who checked me in didn’t tell me or write my room number on the keycard packet. I had to ask. Then in the elevator I overheard people saying you have to return a card that was in the packet or pay $20. It’s a card you leave at the pool in return for a towel. Wasn’t told that either. I normally throw out the packet and just keep the keycard. Pools are k 3 levels but you can only get a towel on the bottom l
Paul, us1 night trip with friends
Very Good 8.0
The hotel is attractive, and has lots of amenities, especially good pools. The food at the poolside cafe was only average, as was the breakfast buffet. Service was warm and competent.
Michael, us1 night family trip
Exceptional 10.0
Fabulous hotel!!!
This hotel is outstanding! Resort like! 3 pools....the view is amazing! Ocean on one side, Bay on the other. We will return!
Patrick J, us6 night trip
Poor 2.0
Very uncomfortable situation
The night shift made us feel very uncomfortable, especially my girlfriend. We were coming in from a late dinner and security and service desk assumed that I was bringing a call girl into my room, they approached us in a bad way, telling us that she was not a guest and she must be registered, so my reaction was to protect her and we asked for the manager to complain. We left the hotel cause my girlfriend didn't feel comfortable there anymore.
Elfrid, us7 night family trip
Exceptional 10.0
First Class hotel
This is a first class hotel, with first class service.
Lauren, us3 night family trip
Exceptional 10.0
Loved this hotel
Beautiful hotel in a great location with amazing views and great service! Would definitely stay here again!
Diana, us3 night trip with friends
Exceptional 10.0
Wonderful property
Great property. Just realize it is about 20 minutes from the old town. But this is not a problem, because they have a shuttle. Best pools on the property I have ever been to.
Michael, us4 night trip

Hyatt Regency Cartagena, Cartagena

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