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1 room, 2 adults

Hyatt Regency Cartagena, Cartagena

4-star4 stars
Carrera 1 No 12-118, Cartagena, CO, Colombia

4-star hotel with 2 restaurants, near Cartagena de Indias Convention Center
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Exceptional9.4
  • The property is beautiful and the location is great—near the old city but away from the…Feb 11, 2019
  • I really loved this hotel. It has 3 pools and the Service was amazing. we asked if we…Feb 6, 2019
527See all 527 Hotels.com reviews
From 1,183 reviews

TripAdvisor Traveller Rating

Hyatt Regency Cartagena, Cartagena

from $133
  • Regency, Executive Suite
  • Suite, Ocean View (Regency)
  • Room, 1 King Bed
  • Junior Suite, Ocean View
  • Room, 2 Double Beds
  • Club Room, 1 King Bed, Ocean View
  • Club Room, 2 Double Beds, Ocean View
  • Club Room, 1 King Bed, Bay View
  • Club Room, 2 Double Beds, Bay View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Double Beds, Ocean View
  • Room, 1 King Bed, Bay View
  • Room, 2 Double Beds, Bay View

What’s around Hyatt Regency Cartagena, Cartagena

Landmarks

  • In Bocagrande
  • Cartagena de Indias Convention Center - 1.1 mi / 1.8 km
  • Clock Tower - 1.9 mi / 3 km
  • Port of Cartagena - 3.5 mi / 5.7 km
  • Hospital Naval de Cartagena - 0.4 mi / 0.6 km
  • Parque de La Marina - 1 mi / 1.5 km
  • Naval Museum Cartagena - 1 mi / 1.5 km
  • Caribbean Naval Museum - 1 mi / 1.5 km

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 15 min drive
  • Self parking (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 261 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID *

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Health club
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 12917
  • Conference space size (meters) - 1200
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Egyptian-cotton sheets
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • LCD TV
  • Cable/satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Aqoral Spa has 6 treatment rooms. The spa is equipped with a steam room.

The spa is open daily.

Dining

Kokaú - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Amacagua Lounge - Onsite lobby lounge. Open daily.

Kokaú Bar - This wine bar serves light fare only. Open daily.

Amacagua Grill & Bar - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily.

Hyatt Regency Cartagena, Cartagena’s small print

Also known as

  • Hyatt Regency Cartagena Hotel

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Self parking costs COP 90000 per day

Buffet breakfast is offered for an extra charge of COP 79000 for adults and COP 79000 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.4 From 527 reviews

Hyatt Regency Cartagena, Cartagena
Exceptional10.0
Must stay!
The Hyatt is one of my favorite hotels in cartagena. The staff, amenities and food are all top notch. Plus you have views that are incredible
Tyler, us1 night trip
Hyatt Regency Cartagena, Cartagena
Exceptional10.0
Amazing ocean view
We arrived early in the morning, and thankfully they were able to have our room ready about an hour later (several hours before the normal 3PM check in time). The room was perfect - comfortable beds, very nice bathroom, lots of closet space, and of course the highlight - the ocean view. Make sure you choose an ocean view room, it's really a stunning view of the water! The breakfast buffet is good, with lots of different options. We especially loved the variety of fruits and fresh juices. The only downside (for me) was that hotel is in Bocagrande, which is the newer area of the city. The old town/walled city is a much more charming area, and where all the sights are, so we did not spend more than one night at the Hyatt, despite the hotel being so great. The massage services at the spa were really good, but I would not recommend it for mani/pedi, since they don't have actual chairs for these services, so your foot is awkwardly on the therapists leg while they do your pedicure. They also put my sister and I in the same room, even though we had requested separate rooms while booking a lot earlier. Despite these snafus, I would highly recommend booking a massage at the spa!
A Traveler, us1 night family trip
Hyatt Regency Cartagena, Cartagena
Exceptional10.0
Clean and Friendly
The hotel is amazing! Very clean, extremely friendly staff, sooooo comfortable beds. Great location with easy access to the airport and the old town. The pools make extra splash.
babara, us7 night family trip
Hyatt Regency Cartagena, Cartagena
Very Good8.0
Issues to ponder
The facility overall was extremely clean with professional and courteous staff members. Some issues that I had with the experience. 1) The location of the hotel is such that there no surrounding breakfast cafes, restaurants within a 2 block walking distance. 2) The above sets up a scenario where the hotel charges their guests $25 dollars for breakfast per guest in a place where good local cuisine at est. restaurants run a bill of $ 30 dollars per person including alcohol. Given our stay for 4 days we decided to explore the local cafes and found a few good ones about 6 blocks away. 3) The printer in the lobby did not work when we tried to print our tickets. Their wonderful staff took care of it via me forwarding to their email and then printing from the office printer. A working printer/copier is critical to guests who travel and check in online. 4) No complimentary water was available in the room. A charge of $3 dollars for every 250mls of bottled water is a bit steep. Again we did not mind going to the supermarket behind the hotel for $1.5 dollar/gallon bottled water. Would I consider the property again. I would if I only were looking at the rooms and the pool. Overall I would consider similarly appropriated hotel chains a little further into Boca grande for the location and surrounding restaurants and bars.
A Traveler, us4 night romance trip
Hyatt Regency Cartagena, Cartagena
Exceptional10.0
Excellent hotel.
SERGIO, us1 night business trip

See all reviews

Hyatt Regency Cartagena, Cartagena

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