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Best Western Plus Crystal, Hotel & Spa

4.0 star property
4-star hotel in Nancy City Centre with spa and indoor pool

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Best Western Plus Crystal, Hotel & Spa

Photo gallery for Best Western Plus Crystal, Hotel & Spa

Exterior
Exterior
Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)
Daily buffet breakfast (EUR 19 per person)
Reception

Overview of Best Western Plus Crystal, Hotel & Spa

8.2 out of 10 Very good
8.2/10 Very good

Property highlights

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Bar
Map
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Bar/lounge
  • 24-hour room service
  • Business centre
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
Feel at home
  • Free cots/infant beds
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Room amenity

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Room amenity

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Multiple Beds, Non Smoking

Junior Suite, Multiple Beds, Non Smoking

Junior Suite, Multiple Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room)

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Executive Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Executive Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

About this area

What's nearby

  • In Nancy City Centre
  • Place Stanislas - 4 min drive

Getting around

  • Metz (ETZ-Metz - Nancy - Lorraine) - 40 min drive
  • Epinal (EPL-Mirecourt) - 55 min drive
  • Nancy Station - 5 min walk
  • Laneuveville-devant-Nancy Station - 8 min drive
  • Frouard Station - 10 min drive

Restaurants

  • Le Bouche à Oreille - 4 min walk
  • L'Excelsior - 3 min walk
  • La Muraille de Chine - 5 min walk
  • Quick - 2 min walk
  • La Taverne de l'Irlandais - 3 min walk
Map

About this property

Best Western Plus Crystal, Hotel & Spa

Located near a train station, Best Western Plus Crystal, Hotel & Spa is a great choice for a stay in Nancy. Guests can go for a swim in the indoor pool and visit the spa to be pampered with massages, facials or body scrubs. This upmarket hotel also features a bar/lounge, a sauna and a steam room.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 81 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • From Monday to Friday, sauna and hammam opening hours are 4-6 PM.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (2 total)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Bar/lounge
  • 24-hour room service

Working away

  • Business centre
  • 3 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 1889
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has couples treatment room(s). Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 19 for adults and EUR 7 for children

Renovations and closures

The following facilities or services will be unavailable from January 8 2024 to January 21 2024 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool without adult supervision
  • Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Children under 16 years old are allowed in the pool from 10 AM to 11:50 AM on Mondays, and from 8 AM to 9:50 AM from Tuesday to Sunday and must be accompanied by an adult. For safety reasons, the sauna and hammam are not permitted for guests under 16 years old.

Also known as

Best Western Hotel Crystal Nancy
Best Western Hotel Crystal
Best Western Crystal Nancy
Best Western Crystal
Best Western Nancy
Nancy Best Western
Best Western Hotel Crystal
Best Plus Crystal, & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel
Best Western Plus Crystal, Hotel & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel Nancy

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Best Western Plus Crystal, Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Best Western Plus Crystal, Hotel & Spa?
Yes, there's an indoor pool. The swimming pool will be unavailable from January 8 2024 to January 21 2024 (dates subject to change).
Are pets allowed at Best Western Plus Crystal, Hotel & Spa?
Yes, pets are welcome, with a limit of 2 total. There's a charge of EUR 15 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Best Western Plus Crystal, Hotel & Spa?
Sorry, there's no on-site parking at Best Western Plus Crystal, Hotel & Spa.
What are the check-in and check-out times at Best Western Plus Crystal, Hotel & Spa?
You can check in from 4:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Best Western Plus Crystal, Hotel & Spa and nearby?
Best Western Plus Crystal, Hotel & Spa has a spa and an indoor pool, as well as a steam room.
What's the area around Best Western Plus Crystal, Hotel & Spa like?
Best Western Plus Crystal, Hotel & Spa is in Nancy City Centre, a short 5-minute walk from Nancy Station and 4 minutes' walk from Congress Center Jean Prouve.

Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Virgile, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Elspeth, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ian, 2-night trip
Verified Expedia guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Location, services, value
Alton, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Carlos, 1-night trip
Verified Expedia guest review

8/10 Very good

Giamaria, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Franck, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jeff, 1-night family trip
Verified Hotels.com guest review