Gran Hotel Xalapa

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Outdoor pool, open 9 AM to 8 PM, pool loungers
Junior Suite | In-room safe, soundproofing, iron/ironing board, free cots/infant beds
In-room safe, soundproofing, iron/ironing board, free cots/infant beds
In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Overview of Gran Hotel Xalapa

Gran Hotel Xalapa

3.5 star property
Family-friendly hotel in Xalapa with outdoor pool and restaurant

7.4/10 Good

222 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Snack bar/deli
For families
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden

Choose dates to view prices

About this area

Getting around

  • Xalapa, Veracruz (JAL-El Lencero) - 16 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 77 min drive
  • Xalapa Station - 5 min drive

About this property

Gran Hotel Xalapa

3.5-star family-friendly hotel
A terrace, a garden and a playground are just a few of the amenities provided at Gran Hotel Xalapa. The on-site restaurant, Mocafetos, features international cuisine and brunch. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a gift shop and smoke-free property
  • A lift, free newspapers and outdoor furniture
  • Guest reviews speak well of the overall value, pool and central location
Room features
All guest rooms at Gran Hotel Xalapa boast thoughtful touches, such as climate-controlled air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, coffee/tea makers and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Pool hoist on site
  • Pool access ramp on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Mocafetos – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Galeria – On-site lobby lounge. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 165.00 for adults and MXN 100.00 for children (approximately)

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 8 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Gran Hotel Xalapa
Gran Xalapa

Frequently asked questions

Does Gran Hotel Xalapa offer free cancellation for a full refund?
Yes, Gran Hotel Xalapa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Gran Hotel Xalapa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Gran Hotel Xalapa?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM.
Are pets allowed at Gran Hotel Xalapa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Gran Hotel Xalapa?
Yes, there's free self parking.
What are the check-in and check-out times at Gran Hotel Xalapa?
You can check in starting at 3 PM. Check-out time is 1 PM. Contactless check-out is available.
What is there to do at Gran Hotel Xalapa and nearby?
Gran Hotel Xalapa has an outdoor pool and a fitness centre, as well as a garden.
Are there restaurants at or near Gran Hotel Xalapa?
Yes, Mocafetos offers international cuisine. Nearby restaurants include Helados Yeti (4-min walk), Mision Express Xalapa Centro (5-min walk) and La Tiendita (5-min walk).
Does Gran Hotel Xalapa have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Gran Hotel Xalapa like?
Gran Hotel Xalapa is a short 3-minute walk from Los Tecajetes Park and 11 minutes' walk from Juarez Park. Travellers recommend the hotel for its central location.

Overall score and ratings

7.4

Good

8.0/10

Cleanliness

7.9/10

Staff & service

7.5/10

Amenities

7.1/10

Property conditions & facilities

7.9/10

Eco-friendliness

10/10 Exceptional

Andrea, 2-night trip
Verified Expedia guest review

4/10 Fair

muy buena locación pero tuve que moverme de hotel porque el internet nunca funciono, lo mismo que la television, la llave del cuarto tampoco tenia que ir a recepción por lo menos 3 veces para que activaran la llave
Maribel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

ROLANDO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

6/10 Good

Need a lot of improvement on the build and better front desk services
Alfonso, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

EL HOTEL EN GENERAL ES MUY VIEJO, ESTA LIMPIO, EL PERSONAL UNOS BUENOS Y LA GERENTE MUY MALA ACTITUD, ME RESOLVIO UN PROBLEMA, PERO NADA ATENTA, LA ALBERCA NO ESTA CLIMATIZADA, EL DESAYUNO MUY RICO, PERO SOLO INCLUIA LOS ADULTOS Y LOS NIÑOS NO, Y NO LO ESPECIFICA, EN GENERAL BUENO, PERO PARA LAS CONDICIONES MUY CARO
1-night family trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location. For the price is an excellent place. New year party needs to improve quality of food and music
3-night family trip
Verified Expedia guest review

10/10 Exceptional

All good...good place...close to downtown and good places to eat...overall...all good..
1-night trip
Verified Expedia guest review

6/10 Good

Location is good, property is too old and matress was terrible, shower had some issues.
Omar, 1-night trip
Verified Expedia guest review