Very disappointed with the information provided about the check in, location, and amenities. First, the reservation said payment due upon arrival. Several days before arrival, my credit card is being charged with the amount not matching the reservation. It is very difficult to reach the appropriate party to communicate and resolve internationally. It would have been less stressful if the payment was taken upon arrival as planned. The apartment was NOT .5 miles from Stephensplatz and the other attractions (as advertised), but 1.5 miles or 40 minutes walking . The response was it is 5 minutes by Metro. Well this is not where I wanted to be! Not enough towels, toilet paper, no toiletries, paper towels, garbage bags, oven mittens. Light bulbs out. Very minimal conveniences. No instructions on how to operate anything. There were a lot of other choices and I booked so far in advance that had I known about the location, I would have not stayed there.