6/10 Good
18 Apr 2023
Needs improvement
First, I'll give a few positives: amenities of in-room coffee, refrig and microwave, which are pretty much the expected standard in modern travel. A/C worked well, both cool & heat.
Problems: They still use "old school" key, rather than card, which would be fine EXCEPT for 1 thing - there is nobody in office except for hours 3-9 PM, so upon departure, you drop key in outside open/unsecured box.. Very dangerous, as anybody could take key, make copy and enter your room whenever to do whatever. And if you arrive after 9 PM (which fortunately I didn't) you have to go about 5 miles back to the Western Holiday Lodge (owners own both) to get a key (they do tell you this via email upfront, but this is not a good business practice). Next, the shower in Room 6 is leaky, very difficult to get the control knob in just the right position to stop it. Next, WiFi very balky & slow, cuts out repeatedly, esp at certain hours (late afternoon and evenings, not so much very early AM). Next, no towels in room, only a wash cloth and bath mat. Office clerk did provide some promptly. Told him I wouldn't require daily cleaning since I had everything I needed except for couple extra coffee packets, which he provided (no problem with him personally, he provided items needed). Was informed that they usually didn't clean daily, which some travelers may not like & makes you wonder about their maintenance overall. Won't stay again unless these matters resolved.
RAYMOND
RAYMOND, 3-night trip
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