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SureStay Hotel by Best Western Ottawa

Photo gallery for SureStay Hotel by Best Western Ottawa

Exterior
Indoor pool
Indoor pool
Indoor pool
In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Overview of SureStay Hotel by Best Western Ottawa

SureStay Hotel by Best Western Ottawa

2.5 star property
No-frills Ottawa hotel with indoor pool

7.6/10 Good

340 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
Map
212 E 23rd Street, Ottawa, KS, 66067

Room options

About this area

Getting around

  • Kansas City International Airport (MCI) - 73 min drive

Restaurants

  • Old 56 - 4 min walk
  • Arby's - 4 min walk
  • Applebee's - 4 min walk
  • Freddy's Frozen Custard & Steakburgers - 5 min walk
  • Nagoya Steaks & Sushi - 5 min walk

About this property

SureStay Hotel by Best Western Ottawa

Enjoy your visit to Ottawa with a stay at SureStay Hotel by Best Western Ottawa. Guests can take a dip in the indoor pool, and free perks include continental breakfast, WiFi and self-parking. Fellow travellers say great things about the nice bathrooms and quiet guest rooms.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 52 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-out available
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:00 AM - midnight
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (2 per room, up to 80 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in lobby

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • An indoor pool

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Upper floors accessible by stairs only
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

  • Rollaway beds are available for USD 12.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20.00 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

This property accepts credit cards and cash.

Also known as

Best Western Ottawa Inn
Best Western Ottawa
Best Western Ottawa Hotel Ottawa
Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

Does SureStay Hotel by Best Western Ottawa offer free cancellation for a full refund?
Yes, SureStay Hotel by Best Western Ottawa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SureStay Hotel by Best Western Ottawa?
As of 5 December 2022, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on 8 December 2022 start from €80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SureStay Hotel by Best Western Ottawa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at SureStay Hotel by Best Western Ottawa?
Yes, there's an indoor pool.
Are pets allowed at SureStay Hotel by Best Western Ottawa?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 80 lbs per pet. There's a charge of USD 20.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at SureStay Hotel by Best Western Ottawa?
Yes, there's free self parking.
What are the check-in and check-out times at SureStay Hotel by Best Western Ottawa?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-out is available.
What is there to do at SureStay Hotel by Best Western Ottawa and nearby?
SureStay Hotel by Best Western Ottawa has an indoor pool.
Are there restaurants at or near SureStay Hotel by Best Western Ottawa?
Yes. Nearby restaurants include Old 56 (4-min walk), Arby's (4-min walk) and Applebee's (4-min walk).

Overall score and ratings

7.6

Good

7.8/10

Cleanliness

8.3/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.1/10

Eco-friendliness

8/10 Very good

Shawn, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Very old property. We got a jacuzzi room for the heack of it, and there were a ton of deposits not called out on the reservation. The room was old and hacked back together during a reno. I was a nice room, maybe honeymoon suite back in the day. Property is okay, parking lot was trashed.
John, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Second stay here. The staff are amazing; friendly and knowledgable. The rooms are very clean and the bed is comfortable.
Patricia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Meh….ok in a pinch
Beds were not really comfortable, bathroom was TINY! You almost had to stand in tub to close the door . Door rubbed toilet when closing Carpet was nasty! Dirty stains everywhere
1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Was clean and comfortable.
Bee, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Sonia, 1-night trip
Verified Expedia guest review

8/10 Very good

Door would not open unless you pulled on it, Door did not seal and literally rattled in the wind. Air conditioner was loud. Finally the bathroom door hit the toilet.However beds were comfortable and staff was friendly.Overall cleanliness was OK but there were hand prints around the door frames.
Michael, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Paulabeth, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Never again
Could not stay there as there internet was down so they could not check in anyone but he didn’t offer to help us find a different place just kept saying sorry nothing I can do.
Cindy, 1-night family trip
Verified Hotels.com guest review