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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen

4-star4 stars
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near El Camaleon Mayakoba Golf Course
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.2
Location
Great location
Service
Fantastic service
Room
Great room
Food
Food is all right
160See all 160 Hotels.com reviews
From 726 reviews

TripAdvisor Traveller Rating

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen

from $191
  • Family Room (Club)
  • Family Room, Pool Access (Club)

What’s around Family Club Grand Riviera Princess All Inclusive, Playa del Carmen

Landmarks

  • On the beach
  • Grand Coral Golf Riviera Maya - 42 min walk
  • El Camaleon Mayakoba Golf Course - 2.7 mi / 4.3 km
  • Punta Esmeralda Beach - 2.5 mi / 4 km
  • Tres Rios Ecopark - 3 mi / 4.8 km
  • Playa 88 - 2.8 mi / 4.5 km
  • Quinta Avenida - 4.9 mi / 7.8 km
  • Mamitas Beach Club - 5.5 mi / 8.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Free self parking

At a glance

Key facts

Size

  • 144 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 12 restaurants
  • 20 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 12
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 6
  • Full-service spa
  • Fitness classes on site
  • Basketball on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Nightclub
  • Beach towels
  • Waterslide
  • Swim-up bar
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 27254
  • Conference space size (meters) - 2532
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Sofa bed
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch plasma TV
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Family Club - This buffet restaurant specializes in international cuisine.

Verde - This buffet restaurant specializes in international cuisine. Open daily.

Naranja - This buffet restaurant specializes in international cuisine. Open daily.

Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen’s small print

Also known as

  • Family Club Grand Riviera Princess All Inclusive
  • Family Club Grand Riviera Princess Playa del Carmen
  • Family Club Grand Riviera Princess
  • Family Riviera Princess Inclu

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.2 From 160 reviews

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen
Very Good8.0
Amazing location but the rooms humidity and smell never was solved. Kids club super friendly staff and always profesional
Oscar, us6 night family trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen
Exceptional10.0
Great place for a family at the right price!
Great for a family. Our daughter enjoyed the kids pool and play area indoors which had a lot of cool things
, usFamily trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen
Good6.0
Food was average.. dinner every night took over an hour just to get our food. Pools were wayyy too hot, and our stay was just average. I was not impressed by much!
krissy, usFamily trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen
Very Good8.0
Great Place with average food but BAD service!
It's a beautiful placPrincess Grand Riviera is a beautiful place, it has all the amenities you need BUT I wouldn’t go back because of the BAD SERVICE. Sadly only a few of the waiters/waitresses will happily take care of you. When I made the reservation the “Platinum” level was not available therefore if I wanted to have a decent spirit I had to pay for it. In fact I was double charged for some of my drinks and Checking out was a night mare, it took them 30 minutes to verify the extra drink charges in my account. In some restaurants, “Platinum” level had better tables and A/C will work better in their area. Pools needs to be re-plastered, while we were there a kid cut his foot and had to be taken to the hospital. Parking is another issue, there is no Valet service and I had to park about ½ mile away every time we go out. Water activities are priced OK except for the fact they delayed our Snorkeling for 2 hrs and the boat was not carrying any drinking water.
Ricardo, us7 night family trip
Family Club Grand Riviera Princess All Inclusive, Playa del Carmen
Very Good8.0
Balanced beautiful
The food is not all that, but the fact that there is the opportunity to build your own meal with deconstructed food items is a plus. All inclusive is always a plus if there are many options and there are. I did not like the fact that for a la carte restaurants you have to make a reservation. Sometimes I did not make it to my dinner reservations because I had so many activities where time is not really controlled. I loved the place, a thumbs up for the shows they were high quality, the bar tenders were ALL the time super nice but lobby reception not that much. I noticed that native personnel were the kindest of all I'm just in love with their culture and manners the waiters and hostesses wow so nice and I loved how they treated us. The room was perfect we had the family room with bunk beds for 3 little girls and a King bed it was absolutely gorgeous. The bed was very firm some people like it like this I wanted soft bed but I managed to sleep with pillows all around. The events venues the wedding personnel did not give a follow up to my requests though. I will write the manager about it.
Hsu Ying, us4 night family trip

See all reviews

Family Club Grand Riviera Princess All Inclusive, Playa del Carmen

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