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The Hermitage Hotel Mount Cook

Photo gallery for The Hermitage Hotel Mount Cook

Front of property
Superior Twin Room, Mountain View | View from room
Standard Double Room, Mountain View | View from room
Superior Twin Room, Mountain View | Soundproofing, rollaway beds, free WiFi, bed sheets
Superior Twin Room, Mountain View | Soundproofing, rollaway beds, free WiFi, bed sheets

Overview of The Hermitage Hotel Mount Cook

The Hermitage Hotel Mount Cook

4.5 star property
Luxury hotel in Mount Cook with 2 restaurants and bar/lounge

8.4/10 Very good

1,013 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Refrigerator
  • Bar
  • 24/7 front desk
Map
89 Terrace Road, Mount Cook National Park, Mount Cook, 7999

Room options

About this area

What's nearby

  • In a national park

Getting around

  • Christchurch International Airport (CHC) - 123.5 miles/198.8 km
  • Free local area shuttle

Restaurants

  • The Alpine Restaurant - 2 min walk
  • The Old Mountaineer Cafe - 5 min walk
  • Chamois Bar & Grill - 10 min walk

About this property

The Hermitage Hotel Mount Cook

When visiting Mount Cook, The Hermitage Hotel Mount Cook is a great choice to consider. Guests can visit the outdoor tennis courts for a workout or grab a bite to eat at Alpine Restaruant, which is one of 2 restaurants and serves breakfast, lunch and dinner. This luxurious hotel also features a bar/lounge, a snack bar/deli and a terrace. Fellow travellers say good things about the helpful staff and restaurant.

Languages

Chinese (Mandarin), English, French, German, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out

Safety measures

Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for lunch
This information is provided by our partners.

At a glance

Hotel size

  • 164 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Off-site

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Free local shuttle
  • Playground

What to do

  • Hiking/biking trails

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Outdoor tennis court

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Low-height worktop and sink
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Japanese

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge (on request)

More

  • Daily housekeeping

Special features

Dining

Alpine Restaruant – This buffet restaurant serves breakfast, lunch and dinner. Reservations are required.
Panorama Room – On-site restaurant. Reservations are required. Open daily.
Snowline Bar – On-site bar. Open daily.
Sir Edmund Hillary Cafe – On-site café. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Credit card charges are subject to an extra charge of 2 per cent

Children & extra beds

  • Rollaway beds are available for NZD 26 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Temperature checks are available to guests and guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for lunch.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hermitage Hotel Mount Cook
Hermitage Hotel
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

Frequently asked questions

Does The Hermitage Hotel Mount Cook offer free cancellation for a full refund?
Yes, The Hermitage Hotel Mount Cook does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Hermitage Hotel Mount Cook?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Are pets allowed at The Hermitage Hotel Mount Cook?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Hermitage Hotel Mount Cook?
Yes, there's free self parking.
What are the check-in and check-out times at The Hermitage Hotel Mount Cook?
You can check in from 3:00 PM - 10:00 PM. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at The Hermitage Hotel Mount Cook and nearby?
Have fun with on-site activities such as hiking, and improve your game on the tennis courts. The Hermitage Hotel Mount Cook also has a garden.
Are there restaurants at or near The Hermitage Hotel Mount Cook?
Yes, there are 2 on-site restaurants. Nearby restaurants include The Old Mountaineer Cafe (5-min walk) and Chamois Bar & Grill (10-min walk).
What's the area around The Hermitage Hotel Mount Cook like?
The Hermitage Hotel Mount Cook is a short 1-minute walk from Mount Cook National Park and 18 minutes' walk from Kea Point Walk. Travellers give top marks for the hotel's prime location.

Reviews

8.4

Very good

8.7/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

4/10 Fair

You,re paying for the view.
Was disappointed with the hotel, you are paying for the view. Bathroom looked like a hospital bathroom with the tiniest basin. Bedroom was tiny also and was grubby. The towels smelled of food. Breakfast and dinner options are ok but nothing special. Please sort out the beans, tomatoes and scrambled eggs as these looked horrible.
Sandra, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Geraldine, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

I enjoyed the stay. Issues with wifi, floor near fridge was wet and getting a hold of the desk when I called. Hotel caters to tour groups not hikers
Elizabeth, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Man Yan, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Room at the end of the road
You are paying for the location and the views here. The rooms are large but plain and tired. The restaurant is only buffet, but a decent buffet.
Steven, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Poor hotel service
The hotel is very dated and has not been maintained well. Service was questionable and so what rude.
g, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Soonjung, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Julie, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Comfortable and convenient
“Premium Double/Twin Room, Mountain View” did not disappoint with clear views of Mt Cook/Aoraki (provided there was no cloud/mist). Room 520 was quiet, beds and pillows were soft and comfy. The Snowline Bar is a cool place to hang out and enjoy the views with a drink or snack. Staying there for 7 nights, we were initially disappointed the restaurant offered buffet service and not a la carte, but we quickly ended up looking forward to dinner and dessert.
7-night trip
Verified Hotels.com guest review

6/10 Good

Overall had a great visit, great scenery and location. Meals were great and staff very good even though they were still getting up to speed after Covid. Disappointed with room. After booking three months ahead, we got to out room to find it was adjacent to lifts/stairwell, the bathroom was set up for a person with disabilities and the view (which we anticip[ated as being 180 degrees and or of Mount Cook at least) was blocked as the room was flush against the main building. Has a nice view of the range opposite Mt Cook and the roof of the main building and the aircon. Only view of Mt Cook (the reason we came) was from the carpark and or by walking out the front. I am not sure of the hotel was full ?? but would have thought for the price paid a better view would have been available. Disappointed.
Frank, 1-night romance trip
Verified Wotif guest review