Resorts World Sentosa - Festive Hotel (SG Clean)

The Festive was the worst resort hotel I've stayed in but overall it wasn't terrible. Issues started at check in. I booked a room online for a family of 3 and they gave us a bare room with only a king bed and a fridge. There was nowhere for a third person to sleep and a rollaway bed cost $80 a night so we ended up moving to a family suite for the same cost. The website said all resort hotel guests were allowed to use other resort pools but that turned out to be false and the Festive pool wasn't very well-suited for kids. The included breakfast was located in the Hardrock hotel and we were required to walk past the lovely smelling smoke pit to get there. The rooms weren't very clean but not gross. There was no carpeting and every room had an incredibly heavy chair that could be heard scraping across the floor at all hours of the night. The cleaning staff left a master key in our room which made me feel uneasy about how often they gave others access to everyone's room.

I have been booking staycation at Festive Hotel on regular basis yearly. This time, I encounter the counter staff who does not read and follow my preference stated during my online booking. I requested 4 floor and above with standing shower and pool view. We normal have that in our past. This time round, we have got one that is at 7th floor, no pool view and bathtub instead of standing shower. When I called the counter to request for a change, they found me a 3rd level standing shower and pool view. When we went in, it does have standing shower but with a big umbrella right in front of my balcony. It was the swimming pool's sitting area. There is so much noise and no privacy if we were to open the balcony door to get some fresh air. I booked the hotel months ago, somewhere in June, with my request made. Don't tell me based on availability. isn't priority given to those who booked earlier? Or is the counter staff new and inexperienced? Every year we booked staycation there. This time round, it is such a disappointment.

Great location, service and cleanliness. Couldn't have asked for better or planned ot better. Really close to Universal Studios Singapore.

It was so frustrating when we stayedjust this week our room was hot and the toilet bowl was flushing on its own. We went to the hotel reception they did something but the aircon just kept getting hot specially during early mornings we stayed there for about a week. The bfast was also disappointing because the options are always the same from day 1 to day 5 no variations and the staffs were not friendly at all

So far so good!

All attractions are within walking distance. Very clean. Lots of restaurant options around. Overall great stay. Especially enjoyable if you have kids with you.

wish they could offer a better view from my room for u I paid decent amount for the night

Everything is wonderful at Festive except that we found they don’t have self laundry facility which would have helped us a lot for a week’s stay with kids.

Nice place to stay. The place is very convenient to restaurants, shopping center and attractions in Singapore.

Service was very slow and sub-par. Number of towels fir each room was limited. But great location on sentosa island, which has lots of activities and beach for families, All within walking distance. Also there were a lot of food options right outside the hotel – in the Forum area, esp Loved the Hawker center there, But wished it opened for breakfast every day.