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Candlewood Suites Hartford Downtown, an IHG Hotel

Photo gallery for Candlewood Suites Hartford Downtown, an IHG Hotel

Exterior
Premium bedding, pillow-top beds, desk, blackout curtains
Lobby
Fitness facility
Suite, 1 Bedroom | Premium bedding, pillow-top beds, desk, blackout curtains

Overview of Candlewood Suites Hartford Downtown, an IHG Hotel

Candlewood Suites Hartford Downtown, an IHG Hotel

2.5 star property
Hartford hotel in city centre
8.0 out of 10 Very good
8.0/10 Very good

430 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Pet-friendly
  • Free parking
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
Map
370 Market Street, Hartford, CT, 06120
Main amenities
  • Weekly housekeeping
  • Fitness centre
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Conference space
  • Meeting room
For families
  • Free cots/infant beds
  • Kitchen
  • Connecting/adjoining rooms available
  • Separate dining area
  • Premium TV channels
  • Laundry facilities

Room options

About this area

What's nearby

  • In Downtown Hartford
  • XL Center - 1 min drive
  • Connecticut Convention Center - 1 min drive
  • Xfinity Theatre - 2 min drive
  • Mark Twain House & Museum - 3 min drive

Getting around

  • Hartford, CT (BDL-Bradley Intl.) - 19 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 46 min drive
  • Windsor Station - 13 min drive
  • Windsor Locks Station - 14 min drive
  • Hartford Union Station - 15 min walk

Restaurants

  • Semilla Cafe + Studio - 6 min walk
  • Hilton Hartford Guest Lounge - 8 min walk
  • City Steam Brewery Cafe - 8 min walk
  • Burger King - 11 min walk
  • Vaughan's Public House - 10 min walk
Map

About this property

Candlewood Suites Hartford Downtown, an IHG Hotel

Candlewood Suites Hartford Downtown, an IHG Hotel is a great choice for a stay in Hartford. Guests can visit the fitness centre for a workout, and freebies such as WiFi, self-parking and wired Internet are added perks. Fellow travellers like the helpful staff and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 81 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (up to 80 lb per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited (max. 1 space per unit)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Snack bar/deli

Working away

  • 24-hour business centre
  • Meeting room
  • Conference space (650 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Multilingual staff

Facilities

  • Built in 2017
  • Safe-deposit box at front desk
  • Fitness centre
  • Swimming pool

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Closed-captioned TV

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Separate dining area

Freshen up

  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Weekly housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • A damage deposit of USD 100.00 will be collected before check-in

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75.00 per pet, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Individually wrapped food options are available.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

Candlewood Suites Hartford Downtown
Candlewood Suites Hartford Downtown, an IHG Hotel Hotel
Candlewood Suites Hartford Downtown, an IHG Hotel Hartford
Candlewood Suites Hartford Downtown, an IHG Hotel Hotel Hartford

Frequently asked questions

Does Candlewood Suites Hartford Downtown, an IHG Hotel offer free cancellation for a full refund?
Yes, Candlewood Suites Hartford Downtown, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Candlewood Suites Hartford Downtown, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Candlewood Suites Hartford Downtown, an IHG Hotel?
Yes, there's a pool.
Are pets allowed at Candlewood Suites Hartford Downtown, an IHG Hotel?
Yes, pets are welcome, with a maximum weight of 80 lb per pet. There's a charge of USD 75.00 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Candlewood Suites Hartford Downtown, an IHG Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Candlewood Suites Hartford Downtown, an IHG Hotel?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Candlewood Suites Hartford Downtown, an IHG Hotel and nearby?
Maintain your daily exercise routine at the gym.
Does Candlewood Suites Hartford Downtown, an IHG Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
What's the area around Candlewood Suites Hartford Downtown, an IHG Hotel like?
Candlewood Suites Hartford Downtown, an IHG Hotel is in Downtown Hartford, a short 4-minute walk from Dunkin' Donuts Park and 12 minutes' walk from XL Center. Travellers say that this hotel is in a good location.

Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

8/10 Very good

1-night family trip
Verified Hotels.com guest review

2/10 Poor

100% Terrible!
So so bad!! I arrived at the hotel at 2:00 in the afternoon only to witness a drug deal in the parking lot. I was traveling with my daughter and felt it was completely unsafe to stay. This hotel is on the fringe of town, off the highway; not a place to safely be at night. We found another, safer hotel for the evening. When I called to tell the front desk person that drugs were being exchanged in their parking lot I was told that’s not their problem. Only things that happen “on the property” are their concern. Last I checked the parking lot is consider part of the property. Needless to say, I ate the cost of the room and was out more money for the new hotel room. DO NOT STAY HERE!
Jennifer, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

One night in Hartford
Staff was kind and accommodating room was clean and well maintained
Jessica, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Perfect location for local baseball stadium
Overnight stay for local minor league baseball game. Able to walk to stadium. Not cheap, room smelled like curry the entire time we were there; & that was even with spraying Febreze multiple times. Area is very sketchy so I can’t imagine how expensive it would be if it were in a nicer area. Always nice to see locals smoking pot in the parking lot. Overall the rooms are large & clean suites with full kitchens. No breakfast provided. Everything worked inside the room. Mostly caters to business travelers. Wish the check in process was expedited. Each time we stay there it takes FOREVER to check in. Not saying they need to save my info or anything but it just needs to be streamlined. I can’t imagine if they were ever busy what they would do.
Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A Very Comfortable Stay
I was in town for one day to attend a homegoing service for my cousin. My stay was very comforable, Whenever I'm in town again and there's too many family under one roof, I would definitely book at Candlwood Suites!
VANISE, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Edward, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Convenient location, nice room with the kitchenette. The recliner was really useful. Some things could have been updated or maintained better.
Heather, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Nice staff, but not a nice hotel.
I booked this since the other hotels in the area were booked for a convention but I wouldn't book here again. The staff was nice, but the hotel had a weird musty smell to it. The room wasn't great either - I almost considered asking to swap but I was thinking most of the rooms were like this. Almost like it used to be a smoking room but it's a non-smoking hotel. The shower curtains look as though they weren't changed before my stay. The elevator was so painfully slow that I considered taking the stairs. Overall, comfortable but gave me a little too much of a dirty vibe to really be comfortable. Also - super annoying that the toilet seat wouldn't stay up without having to hold it. The towels were also super cheap - one ripped when I was wiping off after a shower. Just overall not a great stay.
Eric, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Amex, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Comfy night!
The desk clerk was friendly and welcoming. I expected it to be a noisy night being next to the elevator but that was certainly not the case. Solid and quiet. Many amenities… full size fridge, cook top. Great night stay!
Barbara, 1-night family trip
Verified Hotels.com guest review