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The Mouses House Rainforest Retreat

Photo gallery for The Mouses House Rainforest Retreat

TV, fireplace, iPad, video game console
Balcony
Indoor pool, outdoor pool
View from room
TV, fireplace, iPad, video game console

Overview of The Mouses House Rainforest Retreat

Entire chalet

The Mouses House Rainforest Retreat

4.5 star property
Luxury chalet in Springbrook with outdoor pool and indoor pool
9.4 out of 10 Exceptional
9.4/10 Exceptional

60 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Kitchen
  • Laundry facilities
  • Free parking
  • Free WiFi
Map
2807 Springbrook Road, Springbrook, QLD, 4213
Main amenities
  • Indoor pool and outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Sauna
  • Free use of bicycles
  • Bar/lounge
  • Room service
  • Spa services
  • Airport shuttle
  • Air conditioning
  • Garden
  • Reception fireplace
Feel at home
  • Cots/infant beds (surcharge)
  • Kitchen
  • Private bathroom
  • Separate bath and shower
  • Separate bedroom
  • Separate sitting area

Room options

About this area

What's nearby

  • Springbrook National Park - 1 min drive
  • Robina Town Centre - 46 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 46 min drive
  • Varsity Lakes Station - 55 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Lamington Teahouse - 74 min drive
  • Fudge Shop - 6 min drive
  • Natural Arch Cafe Restaurant - 23 min drive
  • Springbrook Shop & Cafe - 5 min drive
  • Dancing Waters Cafe - 6 min drive
Map

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

The Mouses House Rainforest Retreat

The Mouses House Rainforest Retreat offers an airport shuttle (available 24 hours) for AUD 100 per vehicle one way. Guests can indulge in deep-tissue massages, facials or body treatments, then take a dip in the outdoor pool. There's an indoor pool and a bar/lounge, and in-room conveniences at this luxurious chalet include sofa beds and fridges. Fellow travellers say great things about the location and walkable location.

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2 PM until 8 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8 AM - 6 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Pool/Spa

  • Outdoor pool
  • Indoor pool
  • Sauna
  • Massages
  • Spa services
  • Aromatherapy
  • Manicures and pedicures
  • Body treatments
  • Facials
  • Deep-tissue massages
  • Swedish massages

Internet

  • Free WiFi

Parking and transport

  • Free extended parking on site
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Cots (infant beds): AUD 5.00 per day

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Espresso maker
  • Cookware/dishes/utensils

Dining

  • English breakfast available for a fee daily 8 AM–1:00 PM: AUD 22.5 per person
  • 1 bar
  • Room service available

Bedrooms

  • Premium bedding
  • Pillow-top mattress
  • Bed sheets provided
  • Single sofa bed

Bathrooms

  • Separate bath and shower
  • Jetted bath
  • Free toiletries
  • Dressing gowns
  • Hairdryer

Living spaces

  • Fireplace
  • Sitting area

Entertainment

  • 42-inch TV
  • iPad
  • Video game console
  • DVD player
  • iPod docking station

Outdoor areas

  • Balcony
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • No lifts
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Front desk (limited hours)
  • Fireplace in reception

Location highlights

  • In the mountains

Things to do

  • Outdoor tennis courts
  • Tennis on site
  • Free bike hire on site

General

  • 13 rooms
  • 12 buildings
  • Built in 1980
  • Individually decorated
  • Individually furnished

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately AUD 22.5 per person
  • Airport shuttle service is offered for an extra charge of AUD 100 per vehicle (one way)

Children & extra beds

  • Cots/infant beds are available for AUD 5.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Policies

This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Mouses House Rainforest Retreat Springbrook
Mouses House Rainforest Retreat
Mouses Rainforest Retreat Springbrook
Mouses Rainforest Retreat
The Mouses House - Springbrook Mt Hotel Springbrook
The Mouses House Rainforest Retreat Chalet
The Mouses House Rainforest Retreat Springbrook
The Mouses House Rainforest Retreat Chalet Springbrook

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at The Mouses House Rainforest Retreat?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at The Mouses House Rainforest Retreat?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at The Mouses House Rainforest Retreat?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Mouses House Rainforest Retreat?
Yes, there's free self and extended parking.
Is an airport shuttle service offered by The Mouses House Rainforest Retreat?
Yes, an airport shuttle is available. The charge is AUD 100 per vehicle one way.
What are the check-in and check-out times at The Mouses House Rainforest Retreat?
You can check in from 2 PM - 8 PM. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at The Mouses House Rainforest Retreat and nearby?
Have fun with on-site activities such as cycling, and improve your game on the tennis courts. Enjoy a swim in the indoor and outdoor pools after a day out and about. The Mouses House Rainforest Retreat also has a sauna and a picnic area, as well as a garden.
Does The Mouses House Rainforest Retreat have private hot tubs?
Yes, this chalet has a jetted bath.
Does The Mouses House Rainforest Retreat have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes an espresso maker, cookware and a fridge.
Does The Mouses House Rainforest Retreat have any outdoor private spaces?
Yes, this chalet features a balcony.
What's the area around The Mouses House Rainforest Retreat like?
The Mouses House Rainforest Retreat is a short 12-minute walk from Canyon Lookout and 16 minutes' walk from Bilbrough Falls. Our travellers say that the local area is very walkable.

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.3/10

Staff & service

10.0/10

Amenities

9.1/10

Property conditions & facilities

Reviews

10/10 Exceptional

Loved the stay the heating with the fire place was perfect for the cold nights, we got to meet the family off possums at night. The only negative thing i can say is the towels are a bit past their use by date other than that 10 out of 10 we will definately be coming back again.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Lastminute guest review

10/10 Exceptional

Rachel, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

We booked a family of four and were given the comfortable Chalet Doc, which can accommodate up to eight, what a big surprise! The recently renovated new kitchen made our cooking in the forest a pleasant experience. The facilities are kept tidy, clean, and ready for guest use, the old tennis balls, however, can be replaced. The sleep was peaceful and everyone enjoyed the sound of water running next to the chalet. Good weather, unique rainforest setting, and this incredible sensory recharge session for city folks really beg for a return visit in the very near future.
S.C., 1-night family trip
Verified Wotif guest review

10/10 Exceptional

What a beauty!!!!
Lovely experience. Great staff
quintin, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was a good getaway from buslting city life. Host, Wayne, has been very helpful and patience with providing answers to all our questions. He lives on site, hence finding him isn't difficult at all. Resort has all the essential (if not more) that you need ; it's a very warm and comfortable chalet. My family love our stay here, and Mouses made our stay at Springbrook very memorable. Hope to be back some day again!
Stella, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tranquility...seclusion Lovely spa outdoors near the babbling creek. Quality furnishings throughout. Complete relaxation here. Peace and quiet. visiting wildlife was lovely.
2-night romance trip
Verified Wotif guest review

10/10 Exceptional

Excellent place to stay we highly recommend staying in this wonderful part of the world
1-night family trip
Verified Expedia guest review

8/10 Very good

Short but happy stay
The hosts were very friendly and there were plenty of activities to do and see. Eg board games etc. The place was cosy with a warm fireplace and just gives u thag rustic feel away from the city. Gd place to unwind. Internet connection is non-existent/super slow even on telstra network
Wee Meng, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Very unhappy overall
Beautiful chalet but unfortunately not a room for 4 as to get up to second bedroom it was like climbing into your loft hatch not suitable at all .
Lisa, 1-night family trip
Verified Hotels.com guest review