2/10 Poor
24 September 2022
We checked into our accomodation late on Wednesday, so the key was left for us. So on Thursday we thought we would do the polite thing and go to reception and introduce Thora (my husbands assistance dog) and show her documentation.
The manager immediately got annoyed and informed us they are not “pet friendly”. An assistance dog is a medical necessity, NOT A PET. To which the manager said “well we can’t say no then can we”
She then proceeded to lecture my husband about how she would have to pay for excess cleaning. If they cleaned properly in the first place that’s absolutely untrue. She followed it up by telling him off for booking through a third party website because then she has to pay them a booking fee. If you don’t want to pay said fee, don’t advertise on these sites. It is not the customers responsibility or fault. She then commented about us checking out on a Saturday because she will have to pay the cleaner weekend rates because of us.
She also insisted on my husband telling her what the assistance dog is for, even after being shown the official I.D. “What is she for?” Is basically asking a person with a disability “what’s wrong with you?” Rude and ignorant!
I will NEVER stay at this property again and will be reporting the ownership to our disability advocate
Chris
Chris, 3-night family trip
Verified Wotif guest review
