It is not hyperbole to say this is the worst hotel experience I have ever had. Traveling with my husband & son, we would be staying one night, leave 2 night, & then planned on coming back for another 2 nights. Upon arriving, they showed us to a tiny room with a single queen bed for all 3 of us. After arguing for some time, they gave us a bigger room with what we thought was a king bed, & wanted to charge us $45 for a rollaway bed. We declined, but later found out that the bed was just 2 twins pushed together under some sheets. It was the worst night of sleep I have ever gotten. The next day, we spoke to a manager AND the front desk who assured us that, upon our return, we would definitely have the room with 2 queen beds. However, upon our return, (hungry, tired, and wet) we arrived back at the hotel only to be shown again to a tiny room with two twin beds for the three of us. No rollaway bed was available for any price, and the room we were promised had been given away. No manager was available, and the reservation department was closed all weekend. The only person working shrugged his shoulders and basically said, “take it or leave it.” Leave it we did, and ended up staying at our tour guide’s apartment-where at least there was room for all three of us. Regardless, our credit card was charged for all 3 nights. NOW, I am trying to get that reversed, but having a hard time getting a hold of anyone at the hotel or parent company.