8/10 Very Good
Sep 5, 2023
Beach Star for 5 Days
Arrived at the hotel late due to flight cancellations and delays, after communicating with hotel staff we were reassured the room would be held for us which was a great comfort
On arriving at the hotel at 4am we had booked a room for three people however were checked in to a room for 2 people, reception quickly changed our room however we then found that the third bed was literally a sofa (not really a room for three people) and had not been made up which resulted in a second trip to reception to request bedding
After this all was ok, service of all hotel staff was great and drinks around the pool were delicious!
Hotel pool area was lovely although felt the pool could be a little cleaner and in general hotel could do with a lick of paint and sprucing up
Verified traveler
5-night trip with friends
Verified Hotels.com guest review