26 December 2016
This is a no frills hotel. When I arrived my reserved room was given away and I was assigned a small room by the hotel front door instead of the hillside view executive suite I reserved. First of all, there are no hill side views from this hotel. Second, you and any other guest has to ring a door bell to enter or exit the hotel so do not by any means get a room by the front door. No one at this hotel speaks English and there was a language barrier as I speak Brazilian Portuguese and Spanish from Mexico. The staff is very accommodating and worked hard to fix my room. The second night I had a suite on the 3rd floor which reduced the noise considerably. There is no shampoo at this hotel. I was expecting a traditional South American hotel which this place is but it lacks many of the amenities I'm used to even in an old school hotel.
Verified Hotels.com guest review