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Surestay Plus Hotel by Best Western Susanville

Photo gallery for Surestay Plus Hotel by Best Western Susanville

Exterior
Outdoor pool
Outdoor pool
Minibar, desk, laptop workspace, iron/ironing board
Suite, 2 Queen Beds, Accessible, Non Smoking | Minibar, desk, laptop workspace, iron/ironing board

Overview of Surestay Plus Hotel by Best Western Susanville

Surestay Plus Hotel by Best Western Susanville

2.5 star property
Susanville hotel with outdoor pool and restaurant

7.8/10 Good

562 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
The price is $128
Price available on 6/3/2023
Map
2785 Main Street, 2785, Susanville, CA, 96130-4741

Room options

About this area

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Round Table Pizza - 3 min walk
  • Jack in the Box - 3 min walk
  • Kopper Kettle Cafe - 4 min walk
  • Panda Express - 4 min walk
  • Courthouse Cafe - 6 min walk

About this property

Surestay Plus Hotel by Best Western Susanville

A great choice for a stay in Susanville, Surestay Plus Hotel by Best Western Susanville offers an airport shuttle (available on request). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Lumberjacks, which serves American cuisine and is open for breakfast, lunch and dinner. The comfortable beds and helpful staff get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 82 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until 2:00 AM
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (2 per room, up to 80 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • Free uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available on request)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 6 AM–9:30 AM
  • Restaurant

Travelling with children

  • Children stay for free (see details)

What to do

  • Yoga classes
  • Free use of nearby fitness centre
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • Business centre
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • Terrace
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Closed-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Dining

Lumberjacks – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for an extra charge
  • Airport shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of USD 15.00 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 75.00 per stay
  • Pets are allowed for an extra charge of USD 20.00 per pet, per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property does not have lifts.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Frequently asked questions

Does Surestay Plus Hotel by Best Western Susanville offer free cancellation for a full refund?
Yes, Surestay Plus Hotel by Best Western Susanville does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Surestay Plus Hotel by Best Western Susanville?
As of 4 Feb 2023, prices found for a 1-night stay for 2 adults at Surestay Plus Hotel by Best Western Susanville on 5 Feb 2023 start from $109, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Surestay Plus Hotel by Best Western Susanville?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Surestay Plus Hotel by Best Western Susanville?
Yes, there's an outdoor pool.
Are pets allowed at Surestay Plus Hotel by Best Western Susanville?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 80 lb per pet. There's a charge of USD 20.00 per pet, per day, and there's also a deposit of USD 75.00 per stay. Service animals are exempt from fees.
Is parking offered on site at Surestay Plus Hotel by Best Western Susanville?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Surestay Plus Hotel by Best Western Susanville?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Surestay Plus Hotel by Best Western Susanville?
You can check in from 3 PM - 2:00 AM. Check-out time is 11 AM. Late check-out is available for a charge of USD 15.00 (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Surestay Plus Hotel by Best Western Susanville?
No, this hotel doesn't have a casino, but Diamond Mountain Casino (4-min drive) is nearby.
What is there to do at Surestay Plus Hotel by Best Western Susanville and nearby?
Have fun with nearby activities such as hiking and mountain biking. Additional recreation on-site includes yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.
Are there restaurants at or near Surestay Plus Hotel by Best Western Susanville?
Yes, Lumberjacks offers American cuisine. Nearby restaurants include Jack in the Box (3-min walk), Kopper Kettle Cafe (4-min walk) and Panda Express (4-min walk).
What's the area around Surestay Plus Hotel by Best Western Susanville like?
Surestay Plus Hotel by Best Western Susanville is located a short 8-minute walk from Lassen County Fairgrounds.

Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.7/10

Amenities

7.6/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

4/10 Fair

Not a good nights rest
I dont understand why they put me in a room next to a family that was in and out their room and constantly slamming their doors. It’s not like the hotel was full and that was the only available room left. Next time they should consider how they assign rooms to people.
Eleonora, 1-night trip
Verified Hotels.com guest review

8/10 Very good

You get to eat breakfast at the restaurant they share a parking lot with and it’s yummy
Jasmine, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Matt, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jose de jesus, 1-night trip
Verified Expedia guest review

8/10 Very good

Vary helpful staff
Dale, 1-night family trip
Verified Expedia guest review

4/10 Fair

Convenient location. Tired shabby property with too much noise from the heating unit to get much sleep
Robert, 1-night romance trip
Verified Expedia guest review

4/10 Fair

I come to Susanville often and have stayed at this hotel many times along with a few other hotels and prefer Best Western but this time the room they gave me was HORRIBLE. I dont know if they don’t have all their rooms renovated or what but this particular room was dusty, trash and an inch of dust under the bed, cobwebs in the corner, AC was so loud, bathroom light was going out so I switched it with a different light bulb, cable was cutting in and out, the shower sounded like a screaming goat and switches from hot to cold and the pressure goes in and out, the bed was so uncomfortable and old, hair in the shower, counter was not cleaned all the way, power sockets were loose by the sink so couldn’t plug anything in but the positives were the sheets were clean although there was a nail clipping in it, towels were clean, fridge and microwave was clean and the staff was nice. I hope my next stay at Beat Western will be a better experience. I love Susanville and would like to be comfortable staying there.
Corie, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful Stay and Would Stay Here Again
This is a fantastic place to stay with reasonable rates, very clean, quiet, comfortable rooms. The bed was excellent and the bathroom was perfect. Would definitely stay here again.
Dan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yvette, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice staff and the bed was very comfortable - driving through from Oregon to Arizona and wanted to stop mid-point; room for me to park in the adjacent lot (truck/trailer) and very restful nights sleep - thank you!
Debbie, 1-night business trip
Verified Expedia guest review