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Surestay Plus Hotel by Best Western Susanville

Photo gallery for Surestay Plus Hotel by Best Western Susanville

Exterior
Outdoor pool
Outdoor pool
Minibar, desk, laptop workspace, iron/ironing board
Suite, 2 Queen Beds, Accessible, Non Smoking | Minibar, desk, laptop workspace, iron/ironing board

Overview of Surestay Plus Hotel by Best Western Susanville

Surestay Plus Hotel by Best Western Susanville

2.5 star property
Susanville hotel with outdoor pool and restaurant

7.8/10 Good

559 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
Map
2785 Main Street, 2785, Susanville, CA, 96130-4741

Room options

About this area

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Round Table Pizza - 3 min walk
  • Jack in the Box - 3 min walk
  • Kopper Kettle Cafe - 4 min walk
  • Panda Express - 4 min walk
  • Courthouse Cafe - 6 min walk

About this property

Surestay Plus Hotel by Best Western Susanville

Timezone: America/Los_Angeles Located in Susanville, SureStay Plus Hotel by Best Western Susanville is within a 5-minute drive of Lassen County Fairgrounds and Lassen County Chamber of Commerce. This motel is 30.7 mi (49.5 km) from Lake Almanor and 1.3 mi (2.1 km) from Lassen Historical Museum. Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and microwaves, and you can also request cribs/infant beds (complimentary). Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. This motel also features complimentary wireless Internet access and complimentary use of a nearby fitness facility. Enjoy a satisfying meal at Lumberjacks serving guests of SureStay Plus Hotel by Best Western Susanville. A complimentary full breakfast is served daily from 6 AM to 9:30 AM. Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 82 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until 2:00 AM
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (2 per room, up to 80 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • Free uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available on request)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 6 AM–9:30 AM
  • Restaurant

Travelling with children

  • Children stay for free (see details)

What to do

  • Yoga classes
  • Free use of nearby fitness centre
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • Business centre
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • Terrace
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Close-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Dining

Lumberjacks – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for an extra charge
  • Airport shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of USD 15.00 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 75.00 per stay
  • Pets are allowed for an extra charge of USD 20.00 per pet, per day

Pool, spa, & gym (if applicable)

  • The outdoor pool closes for the season in September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

This property accepts credit cards. Cash is not accepted.

Also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Frequently asked questions

Does Surestay Plus Hotel by Best Western Susanville offer free cancellation for a full refund?
Yes, Surestay Plus Hotel by Best Western Susanville does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Surestay Plus Hotel by Best Western Susanville?
As of 1 Dec 2022, prices found for a 1-night stay for 2 adults at Surestay Plus Hotel by Best Western Susanville on 5 Dec 2022 start from $109, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Surestay Plus Hotel by Best Western Susanville?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Surestay Plus Hotel by Best Western Susanville?
Yes, there's an outdoor pool.
Are pets allowed at Surestay Plus Hotel by Best Western Susanville?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 80 lbs per pet. There's a charge of USD 20.00 per pet, per day, and there's also a deposit of USD 75.00 per stay. Service animals are exempt from fees.
Is parking offered on site at Surestay Plus Hotel by Best Western Susanville?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Surestay Plus Hotel by Best Western Susanville?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Surestay Plus Hotel by Best Western Susanville?
You can check in from 3 PM - 2:00 AM. Check-out time is 11 AM. Late check-out is available for a charge of USD 15.00 (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Surestay Plus Hotel by Best Western Susanville?
No, this hotel doesn't have a casino, but Diamond Mountain Casino (4-min drive) is nearby.
What is there to do at Surestay Plus Hotel by Best Western Susanville and nearby?
Have fun with nearby activities such as hiking and mountain biking. Additional recreation on-site includes yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.
Are there restaurants at or near Surestay Plus Hotel by Best Western Susanville?
Yes, Lumberjacks offers American cuisine. Nearby restaurants include Jack in the Box (3-min walk), Kopper Kettle Cafe (4-min walk) and Panda Express (4-min walk).
What's the area around Surestay Plus Hotel by Best Western Susanville like?
Surestay Plus Hotel by Best Western Susanville is located a short 8-minute walk from Lassen County Fairgrounds.

Overall score and ratings

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.7/10

Amenities

7.6/10

Property conditions & facilities

7.7/10

Eco-friendliness

8/10 Very good

You get to eat breakfast at the restaurant they share a parking lot with and it’s yummy
Jasmine, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Matt, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Stay and Would Stay Here Again
This is a fantastic place to stay with reasonable rates, very clean, quiet, comfortable rooms. The bed was excellent and the bathroom was perfect. Would definitely stay here again.
Dan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yvette, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Oweida, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Neal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dennis, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jorge, 1-night trip
Verified Hotels.com guest review

6/10 Good

diane, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Not recommend it at all
Nowadays, no internet is not acceptable. Internet was sooo slow and I had to login every time to load a new page. I’m staying in the middle section of the building. There was no shampoo etc in the dispensers. The free breakfast in the restaurant is the basic. Not impressive at all for $120 per night.
Zhen, 1-night trip
Verified Hotels.com guest review