I can’t really adequately stress how great of a deal this hotel is. I initially booked it because of it’s close proximity to the immigration office in Mataram. I had low expectations, as it is described as a “budget hotel”. However, everything from the extremely friendly staff, to the cleanliness of the rooms, the movie channels on the tv, to the food, kept surprising me.
I needed copies made for my visa extension paperwork...no problem. Changes to a pizza, (another steal at 58k), delivered to the room...no problem. Need a private car to Kuta, an hour away...no problem, let us call our driver.
The breakfast buffet was phenomenal, with an member of the staff running an omelet bar in addition to all of the other food offered (fruits, toast, three kinds of jam, tea, coffee, juices, cereal, soup, traditional Indonesian foods like Nasi Goring, fried rice, spicy chicken, etc).
I honestly can’t think of anything the staff or hotel could have done better. This hotel is a gem of a deal for what you get, and when I go back in a few days to get my passport I will stay there again without hesitation.