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All properties in Santa Cruz, Santa Cruz, Bolivia
1 room, 2 adults

Hotel Arenal

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Dry cleaning/laundry service
  • Elevator
  • Free WiFi
Calle Beni # 340, Santa Cruz, Bolivia

3.5-star hotel with 2 outdoor pools, near Arenal Park
  • Free full breakfast and free WiFi in lobby
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Dry cleaning/laundry service
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

Bolivia may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The hotel was so so not the best not the worst but definitely seem better Dec 18, 2020
  • We spent one night in this hotel. the location is really good. just few block from the…Dec 6, 2020

Hotel Arenal

from $51
  • Double Room
  • Suite
  • Single Room
  • Suite individual

What’s around Hotel Arenal

Landmarks

  • Heart of Santa Cruz
  • Plaza 24 de Septiembre - 6 min walk
  • Arenal Park - 2 min walk
  • Ethno-folkloric Museum - 4 min walk
  • Sacred Art Museum - 7 min walk
  • Municipal Library - 9 min walk
  • Artecampo - 18 min walk
  • Santa Cruz Zoo - 35 min walk

Getting around

  • Santa Cruz (VVI-Viru Viru Intl.) - 34 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 53 rooms

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Bolivia may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Fitness facilities
  • Spa services on site
  • Sauna
Working away
  • 24-hour business center
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free local calls
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hotel Arenal’s small print

Also known as

  • Arenal Santa Cruz
  • Hotel Arenal Santa Cruz
  • Hotel Arenal Hotel
  • Hotel Arenal Santa Cruz
  • Hotel Arenal Hotel Santa Cruz

Policies

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • All citizens of Bolivia may be charged the national value-added tax (13%) upon check-out. Foreigners on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport along with the migration card they received upon arrival in the country at check-in.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 15.00 per person (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Arenal

  • What are the cleanliness and hygiene measures currently in place at Hotel Arenal?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Arenal?
    Sorry, there's no onsite parking at Hotel Arenal.
  • Is there a pool at Hotel Arenal?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Hotel Arenal?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Arenal?
    You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Hotel Arenal?
    Yes, there's an onsite restaurant that offers international cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Panificación del Oriente (3-min walk), Capress (4-min walk), and Bistro Casona (4-min walk).
  • Is airport shuttle service offered by Hotel Arenal?
    Yes, an airport shuttle is available. The charge is USD 15.00 per person one-way.
  • What is there to do at Hotel Arenal and nearby?
    Hotel Arenal has 2 outdoor pools and a sauna, as well as a fitness center.

Recent reviews

Very Good 8.0 From 23 reviews

Very Good 8.0
Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.
Monica, us1 night trip
Exceptional 10.0
Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.
Sebastien, us1 night trip
Very Good 8.0
Very good
Nelson, us1 night trip
Exceptional 10.0
Very good experience for a one night stand. Staff very nice and good breakfast Excellent ratio quality/price
Juan, us1 night trip
Exceptional 10.0
I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Julie, ca7 night trip with friends
Very Good 8.0
Hotel Arenal
I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Pavol, ca2 night trip
Exceptional 10.0
great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
ca3 night trip
Exceptional 10.0
Recomendo
A estadia foi maravilhosa
Ivair, br2 night trip
Good 6.0
Buenas noches este es Elias Ademar Cordero, por favor necesito aclarar un cobro en la pandemia que aceptaron y lamentablemente estaba cerrado, mande el itinerario espero que se pueda resolver, sin ningún problema, estaré en Santa Cruz el 3 de Octubre mi mail es acecordero@hotmail.com gracias
mx3 night trip
Very Good 8.0
Ficou complicado trabalhar no quarto, pois as tomadas elétricas não estavam funcionando, a localização não é tão boa, pois o local a noite é perigoso!
Robson Luiz, br3 night business trip

Hotel Arenal