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Sheraton Grand Xishuangbanna Hotel

Photo gallery for Sheraton Grand Xishuangbanna Hotel

Lobby
Indoor pool, 10 outdoor pools, free pool cabanas, pool umbrellas
View from room
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Sheraton Grand Xishuangbanna Hotel

Sheraton Grand Xishuangbanna Hotel

4.5 star property
Riverfront hotel in Jinghong with spa and safari

8.8/10 Fabulous

14 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
No.1 Yuntou Road, Gasa Town, Jinghong, Xishuangbanna Dai, Yunnan, 666109

Room options

About this area

What's nearby

  • In Jinghong

Getting around

  • Jinghong (JHG-Xishuangbanna) - 10 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Foguang Yuan - 8 min drive
  • Forest Cafe - 9 min drive
  • Golden Banna - 9 min drive
  • Simple Village Restaurant - 10 min drive
  • Mei Mei Cafe - 10 min drive

About this property

Sheraton Grand Xishuangbanna Hotel

Sheraton Grand Xishuangbanna Hotel is only 2.8 mi (4.6 km) from the airport and offers a shuttle (available on request) for CNY 600 per vehicle one-way. You can visit the spa to be pampered with hot stone massages, facials or aromatherapy, and Yue, one of 3 restaurants, serves Chinese cuisine and is open for lunch and dinner. There are 10 outdoor pools and an indoor pool at this luxurious hotel, and in-room conveniences such as washers/dryers and fridges.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 326 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Supervised childcare
  • Free children's club

Pets

  • Pets stay for free
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle from 8:30 AM to 10:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare
  • Local/corner shop
  • Children's menu

What to do

  • Tennis
  • Volleyball
  • Hiking/biking trails
  • Safari
  • Shopping
  • Pool table
  • Bike rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour health club
  • 10 outdoor pools
  • An indoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Raised toilet seat
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • IPod docking station
  • 48-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Slippers
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Shine Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a spa tub. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Yue – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Feast – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Red Basil – This poolside restaurant specialises in Thai cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per stay

Optional extras

  • Breakfast costs between CNY 138 and CNY 160.9 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for CNY 380.0 per stay
  • Airport shuttle service for children up to age 10 costs CNY 0

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

<p>Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.</p><p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Noise-free guestrooms cannot be guaranteed.</p><p>Only registered guests are allowed in the guestrooms.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Sheraton Grand Xishuangbanna Hotel Jinghong
Sheraton Grand Xishuangbanna Hotel
Sheraton Grand Xishuangbanna Jinghong
Sheraton Grand Xishuangbanna
Sheraton Grand Xishuangbanna Hotel Hotel
Sheraton Grand Xishuangbanna Hotel Xishuangbanna Dai
Sheraton Grand Xishuangbanna Hotel Hotel Xishuangbanna Dai

Frequently asked questions

Does Sheraton Grand Xishuangbanna Hotel offer free cancellation for a full refund?
Yes, Sheraton Grand Xishuangbanna Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Grand Xishuangbanna Hotel?
As of 3 February 2023, prices found for a 1-night stay for 2 adults at Sheraton Grand Xishuangbanna Hotel on 2 March 2023 start from €128, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Grand Xishuangbanna Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Grand Xishuangbanna Hotel?
Yes, there are 10 outdoor pools, an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Sheraton Grand Xishuangbanna Hotel?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at Sheraton Grand Xishuangbanna Hotel?
Yes, there's free self and valet parking. Parking spaces may be limited. Free motorhome/bus/lorry parking and electric car charging are available.
Is an airport shuttle service offered by Sheraton Grand Xishuangbanna Hotel?
Yes, an airport shuttle is available from 8:30 AM to 10:00 PM on request. The charge is CNY 600 per vehicle one-way.
What are the check-in and check-out times at Sheraton Grand Xishuangbanna Hotel?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sheraton Grand Xishuangbanna Hotel and nearby?
Have fun with on-site activities such as hiking, and improve your game on the tennis courts. Additional recreation on-site includes volleyball, game viewing and a safari. Indulge in a treatment at the spa and enjoy a swim in one of the 10 outdoor swimming pools. Sheraton Grand Xishuangbanna Hotel also has an indoor pool and a 24-hour health club, as well as spa services and a garden.
Are there restaurants at or near Sheraton Grand Xishuangbanna Hotel?
Yes, there are 3 on-site restaurants, featuring al fresco dining, Chinese cuisine and garden views. Nearby restaurants include Foguang Yuan (5.1 mi), Forest Cafe (5.4 mi) and Golden Banna (5.7 mi).
Does Sheraton Grand Xishuangbanna Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Sheraton Grand Xishuangbanna Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sheraton Grand Xishuangbanna Hotel like?
Sheraton Grand Xishuangbanna Hotel is located on the waterfront in Jinghong. Popular attractions include Tropical Flower and Plants Garden, which is 19 minutes away by car.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.5/10

Property conditions & facilities

7.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Very Memorable Experience
We were pleasantly surprised by their hot springs and dinner bbq that they offer. The service is great, we were celebrating our Anniversary during our stay and they made it very memorable with a surprise waiting for us in our room. A very memorable stay and a place I would recommend to our friends and to anyone looking to relax whilst in Xishuangbanna.
Mario, 2-night trip
Verified Hotels.com guest review

8/10 Very good

PAUL, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Very helpful personnel. Beautiful hotel setting. Large rooms. Delicious breakfast.
3-night trip
Verified Orbitz guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel at Banna
Extremely friendly staff. Top notch facility. Hot spring hot tub at the hotel. Location is a bit far away from other places. The hot spring smell maybe a bit bothersome at the beginning.
3-night trip
Verified Expedia guest review

10/10 Exceptional

Zeyu, 1-night trip
Verified Hotels.com guest review

6/10 Good

天候
天候に恵まれず、外での観光が殆どできなかったのは残念です。そういった場合に何かお勧めできるアトラクションの紹介などあれば良かったと思います。ホテル周辺には食事するところがなく、ホテル内だけの食事となったことも残念な点です。
3-night trip
Verified Hotels.com guest review

8/10 Very good

まずまず
シェラトンだが、そこまでの快適さはないと思う。
eizo, 5-night trip
Verified Hotels.com guest review

6/10 Good

不符合万豪该有的标准
早餐真的是太一般了 可颂应该是前一天的 都没有加热 口感不酥脆 果汁也不是鲜榨果汁 都是瓶装饮料 还有housekeeping服务也太随意了,打扫完都不更新洗发水沐浴露
2-night trip with friends
Verified Hotels.com guest review