6/10 Good
21 January 2023
Rude service
I noticed I had some of my claw clips missing that I had laid on the counter. I went to tell the manager on duty and she acted like it wasn’t a big deal enough to her to care. She had a smart attitude and told me that the cleaning lady said she didn’t take anything (of course she’s not going to admit it) and they may have just ended up in the laundry pile. Also, our thermostat batteries went dead and it was starting to get hot in our room. My husband went down to tell them that it needed new batteries and she said that they didn’t have any extra batteries?! We ended up putting our remote batteries in it and just didn’t use the tv. We also went to get some coffee in the lobby and it was empty, told the lady at the front desk and she rudely said “I don’t know how to make the coffee.” Like what even?! We’ve been to several Holiday Inns and we would not recommend staying here!
Verified traveller
3-night family trip
Verified Hotels.com guest review