4/10 Fair
Feb 16, 2023
Awful hotel
On first arrival everything seeded good. When asked about the shuttle we were told the service might not be available then told we don’t do a shuttle on weekends. This should be a standard service we would not of stayed at this hotel if we knew this as 2 of our party of 8 could not ski due to injury.
We had to stay at the hotel all three evenings were the kids games room facility’s were out of order. When i challenged them on this I was met with a bad attitude and excuses they are not responsible.
Our treatment after this was very unpleasant air conditioning went down it was unbelievably hot in the room 24/7. Again I asked about this to be told do you have a window. We are very disappointed by this it ruined our holiday as the kids had nothing to do in the evenings. The food was sent back on 2 occasions due to hair in the food.
Ross
Ross, 4-night family trip
Verified Hotels.com guest review