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Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive

5.0 star property
Mountain hotel in Cajón with 3 restaurants and 2 outdoor pools

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Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive

Photo gallery for Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive

Casa | View from room
Casa con Piscinia | Egyptian cotton sheets, premium bedding, free minibar items
View from room
Egyptian cotton sheets, premium bedding, free minibar items
Casona con Piscina | In-room dining

Overview of Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive

9.8 out of 10 Exceptional
9.8/10 Exceptional

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Restaurant
  • Connecting rooms available
Map
Contiguo Escuela Sta Teresa de Cajon, Cajón, San Jose
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • 2 spa tubs
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

View all photos for Casa Grande con Piscina

Casa Grande con Piscina | Mountain view

Casa Grande con Piscina

  • 1798 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Casa con Piscinia

Casa con Piscinia | Egyptian cotton sheets, premium bedding, free minibar items

Casa con Piscinia

  • 1314 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Casa

Egyptian cotton sheets, premium bedding, free minibar items

Casa

  • 1314 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Casa Grande

Egyptian cotton sheets, premium bedding, free minibar items

Casa Grande

  • 1815 sq ft
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Casona con Piscina

Private pool

Casona con Piscina

  • 1798 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita Double

Egyptian cotton sheets, premium bedding, free minibar items

Casita Double

  • 788 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Casita King

Casita King | Egyptian cotton sheets, premium bedding, free minibar items

Casita King

  • 788 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About this area

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • El Grill - 8 min walk
  • Ambar - 3 min walk
  • La Terraza - 18 min walk
  • La Cantina - 1 min walk
  • El Manantial - 1 min walk
Map

About this property

Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive

Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive offers an airport shuttle (available 24 hours) for USD 375 per vehicle return. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy, or Ayurvedic treatments. Other highlights at this luxurious hotel include 2 outdoor pools, an indoor pool, and a fitness center.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Social distancing

Social distancing measures in place
Contactless room service is available

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
On-site antigen/rapid COVID-19 testing is available for a USD 60 fee
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Free onsite valet parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Childcare in room (surcharge)
  • Children's games
  • Art supplies
  • Children's books
  • Cabinet locks
  • Corner guards
  • Outlet covers

What to do

  • Yoga classes
  • Mountain biking
  • Rope course
  • Horse riding/rentals
  • Helicopter/airplane tours
  • Ecotours nearby
  • Rafting nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Bicycle rentals
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fitness center
  • 2 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • 2 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Reception hall

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • No elevator (single level property)

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Stocked minibar (select free items)
  • Wet bar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony/patio
  • Separate living room

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

THE WELL has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 375 per vehicle (return, maximum occupancy 6)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

On-site antigen/rapid COVID-19 testing is available for a USD 60 fee.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.

Also known as

Hacienda AltaGracia Hotel San Isidro de El General
Hacienda AltaGracia Hotel
Hacienda AltaGracia San Isidro de El General
Hacienda AltaGracia Auberge Resort San Isidro de El General
Hacienda AltaGracia Auberge Resort El General
Hacienda AltaGracia Auberge San Isidro de El General
Hacienda AltaGracia Auberge El General
Hacienda AltaGracia Auberge G

Frequently asked questions

Does Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive offer free cancellation for a full refund?
Yes, Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive?
This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive?
Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive?
Yes, there's free valet parking.
Is airport shuttle service offered by Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive?
Yes, an airport shuttle is available. The charge is USD 375 per vehicle return.
What are the check-in and check-out times at Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive?
You can check in starting at 2:00 PM. Check-out time is 11:00 AM.
What is there to do at Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive and nearby?
Have fun with onsite activities like horseback riding and mountain biking. Additional recreation onsite includes helicopter/airplane tours and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive also has 2 poolside bars, 2 bars, and a sauna, as well as a steam room, an arcade, and a picnic area.
Are there restaurants at or near Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive?
Yes, there are 3 onsite restaurants.
Does Hacienda AltaGracia, Auberge Resorts Collection - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Reviews

9.8

Exceptional

10.0/10

Cleanliness

10.0/10

Staff & service

10.0/10

Amenities

10.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Alfredo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

10/10 Exceptional

Daniel, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Expedia guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

10/10 Exceptional

When I read other reviews, thought they must be exaggerated or fake, but this place really is everything others say. Absolutely beautiful property. Warm, friendly caring staff. Loved the private flight experience to and from SJO. Waterfall hike tour. A little more challenging than we were first led to expect, but we made it, LOVED it! Casitas beautiful. Huge! Spa and fitness and pools all excellent, big, new. Only minor criticisms: Fitness centre equipment a little limited. No leg machines. Food is overall very good, but some dishes a little underwhelming. Breakfasts excellent. In-room dining, so-so. Understandably food is pricey, as to be expected for the stature of the property. We spent an average of $170 US per adult per day for meals. We don’t drink much. Adds up.
5-night family trip
Verified Expedia guest review

10/10 Exceptional

Jungle Paradise
Amazing Resort, not too much going on locally but the location is stunning and so are the staff--great for a detox and rest
Daniel, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alta Garcia exceeded expectations. Wonderful location, outstanding views on sunset and sunrise in the Costa Rican mountains, great activities, excellent service
3-night family trip
Verified Expedia guest review

10/10 Exceptional

We will be back!
We loved our stay here! It was the perfect vacation to ring in the new year. We highly recommend taking a private plane to the resort. Hacienda AltaGracia is the perfect combination of relaxation and activity. We loved the horseback rides, the ultralight flight, hiking and relaxing by the gorgeous infinity pool. The resort grounds are gorgeous. The food is great. The breakfast is top notch. The staff is top notch. We will be back!
Kerry, 6-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing place in every possible way. The property is absolutely gorgeous.Clran and pristine, and a paradise if you like horse back riding.. super luxury, the hotel has its own private plane to get there. 30 min flight to San Jose..
Parisa, 1-night trip
Verified Expedia guest review