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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Urban Cancun, Cancun

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Avenida Sayil Mza.1 Lote 4C-07 Sm. 4A, Cancun, QROO, 77500, Mexico

3.5-star beach hotel with free beach shuttle, near Plaza Las Americas
  • Collect nightsYou can collect® Rewards nights here
From 799 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • Everything was fine However Reception Boy unprofessional He needs be more attentive,…Aug 22, 2019
  • Todo muy bonito excelente la atención y el servicioJun 3, 2019

Krystal Urban Cancun, Cancun

from $51
  • Standard Room, 1 King Bed (Free Beach Club Access)
  • Standard Room (Free Beach Club Access)
  • Altitude Room (Free Beach Club Access)
  • Junior Suite, 1 Bedroom (Free Beach Club Access)
  • Krazy Super Saver

What’s around Krystal Urban Cancun, Cancun

Top spots nearby

Recommended by this property

  • Plaza Las Americas (5-minute walk)
  • Las Plazas Outlet Cancun (27-minute walk)
  • La Isla Shopping Mall (4.5 mi / 7.2 km)
  • Cancun Interactive Aquarium (4.5 mi / 7.3 km)
  • Aquaworld (5.4 mi / 8.7 km)
  • Delfines Beach (6.6 mi / 10.6 km)
  • El Rey Ruins (6.7 mi / 10.8 km)
  • Dolphin Discovery (7.8 mi / 12.5 km)
  • Punta Sur (7.9 mi / 12.7 km)
  • Ventura Park Cancun (8.6 mi / 13.8 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Free airport drop-off
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 246 rooms
  • This hotel is arranged over 16 floors


  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
Airport shuttle service is available on request from 9:00 AM to 7:00 PM. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed



  • Free airport drop off from 9:00 AM to 7:00 PM


  • Self parking *


  • Free beach shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Free beach shuttle
  • Outdoor pool
  • Fitness facilities
Working away
  • Business center
  • Number of meeting rooms - 9
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • Disabled parking
  • Wheelchair accessible path of travel
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Restaurant Aquamarina - This restaurant specializes in local and international cuisine.

Lobby and Sushi Bar - This bar specializes in sushi. Open daily.

Krystal Urban Cancun, Cancun’s small print

Also known as

  • Krystal Urban Cancun Hotel
  • Krystal Urban Cancun Hotel Cancun
  • Krystal Urban Hotel
  • Krystal Urban Cancun
  • Krystal Urban
  • Krystal Urban Cancun Hotel
  • Krystal Urban Cancun Cancun


Noise-free guestrooms cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: USD 1.30 per accommodation, per night
  • Sanitation services: USD 1.35 per night

Optional extras

Self parking costs USD 2 per day

Buffet breakfast is offered for an extra charge of USD 12 for adults and USD 6 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.8 From 403 reviews

Exceptional 10.0
Everything was great from check in to checking out
Barbara, usTrip with friends
Exceptional 10.0
For the price and 1 night stay to catch our flight it was good.
Yolander, us1 night romance trip
Very Good 8.0
Highly recommend this hotel its a great place
Excellent time in Cancun as always the Krystal staff was amazing.
Sam, us1 night family trip
Good 6.0
Alright overall
It was alright, the WiFi was unbearable so I managed my work with a sim card and hotspot. The employees could have been friendlier too. They weren't too receptive or willing to helping. Starbucks downstairs was cool! Access to beach club is also a huge perk!
usTrip with friends
Very Good 8.0
Overall ok
Convenient since it is in downtown and close to city center. There are bars within proximity so really noisy on weekend nights. The first night there was horrible because we arrived on Sunday. But later it gets better.
Luwei, us4 night family trip

Krystal Urban Cancun, Cancun

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