Guests
All properties in Cancun, Quintana Roo, Mexico

Hotel Hacienda Cancun

Hotel with outdoor pool, near Las Palapas Park

  • Free WiFi in lobby and free parking
From
$27

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Standard Room - Guest Room View
  • Standard Room - Guest Room View
  • Outdoor Pool
  • Pool
  • Standard Room - Guest Room View
Standard Room - Guest Room View. Image 1 of 32
1 / 32Standard Room - Guest Room View
Av. Sunyaxchen Lote 39 y 40, Cancun, 77509, QROO, Mexico
6.8.Good.
  • STEP TO ENTRANCE HIGHER THAN NORMAL AS A HANDICAPPED PERSON IT WAS DIFFICULT FOR ME TO…

    Dec 9, 2021

  • FRONT DESK VERY PLEASANT AND HOUSEKEEPING VERY WELCOMING

    Sep 9, 2021

See all 301 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Dining options
Shopping
Convenient

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
    • Free parking
    • Pool
    • Free WiFi
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 38 smoke-free guestrooms
    • Daily housekeeping
    • Outdoor pool
    • Terrace
    • 24-hour front desk
    • Air conditioning

    For families

    • Private bathroom
    • Television
    • Free toiletries
    • Garden
    • Terrace
    • Daily housekeeping

    What’s around

    • In Downtown Cancun
    • Las Palapas Park - 4 min walk
    • Kabah Urban Park - 36 min walk
    • Las Americas Cancun Mall - 2.4 mi / 3.9 km
    • Yamil Lu'um Archaeological Zone - 9.2 mi / 14.8 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Room

    What’s around

    Landmarks

    • In Downtown Cancun
    • Las Palapas Park - 4 min walk
    • Kabah Urban Park - 36 min walk
    • Las Americas Cancun Mall - 2.4 mi / 3.9 km
    • Yamil Lu'um Archaeological Zone - 9.2 mi / 14.8 km

    Getting around

    • Cancun Intl. Airport (CUN) - 26 min drive
    Profile: Downtown Cancun

    Profile: Downtown Cancun

    Downtown Cancun is acclaimed for its rich culture and ruins, and visitors here can explore Market 28 and Las Americas Cancun Mall. This beachside neighborhood in Cancun is well-known for its restaurants.

    A stroll through the natural beauty of Las Palapas Park or Kabah Urban Park is a way to get to know this local area beloved for its beaches. You can browse for treasures at Plaza Las Americas, Las Plazas Outlet Cancun, and Mercado 23.

    map
    See on map
    Av. Sunyaxchen Lote 39 y 40, Cancun, 77509, QROO, Mexico

    At a glance

    Hotel size

    • This hotel has 38 rooms

    Arriving/leaving

    • Check-in time 3 PM-6:00 PM
    • Check-out time is noon

    Restrictions related to your trip

    • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

    Special check-in instructions

    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

    Pets

    • Pets not allowed
    • Service animals welcome

    Internet

    • Free WiFi in public areas

    Parking

    • Free uncovered onsite self parking
    • Free offsite parking within 164 ft
    • Street parking available

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Things to do

    • Number of outdoor pools - 1

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Luggage storage

    Facilities

    • Garden
    • Terrace

    Accessibility

    • Wheelchair-accessible public restroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Ceiling fan
    • Iron/ironing board (on request)

    Sleep well

    • Soundproofed rooms

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer (on request)

    Be entertained

    • TV
    • Cable TV channels

    More

    • Daily housekeeping

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges by the property at check-in or check-out:

    • A tax is imposed by the city: MXN 28.87 per accommodation, per night

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Policies

    This property does not have elevators.

    Guests can rest easy knowing there's a smoke detector on site.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Hotel Hacienda Cancun
    • Hotel Hacienda Cancun Hotel
    • Hotel Hacienda Cancun Cancun
    • Hotel Hacienda Cancun Hotel Cancun
    • Hacienda Cancun
    • Radisson Cancun
    • Cancun Radisson Hacienda

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Hotel Hacienda Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3 PM - 6:00 PM. Check-out time is noon.
    • Yes. Nearby restaurants include Buonissimo Trattoria Italiana (3-min walk), Mr. Habanero (5-min walk), and La habichuela Cancun (5-min walk).
    • No, this hotel doesn't have a casino, but PlayCity Casino (17-min walk) and Codere Casino Paseo Cancun (3-min drive) are both nearby.
    • Hotel Hacienda Cancun has an outdoor pool and a garden.
    6.8.Good.
    • 6.0.Good

      Not bad if you like old cigarettes

      The room smelled like cigarettes. I complained and no one cared. One night people were so loud i couln’t sleep at 2am. It was convient to walk to the ADO station 6-10 minutes and walmart and 2 grocery stores close by

      Logan, 2 night trip, May 7, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      This hotel GG as always been a very

      5 night trip, May 2, 2021

      Verified Expedia guest review

    • 8.0.Very Good

      Excelent option for travelers in transit, plenty options near for eating, markets.

      Martha C, 3 night family trip, Apr 17, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Cleanliness superior to other properties, very kind staff, nice pool, and excellent local.

      3 night trip, Apr 4, 2021

      Verified Orbitz guest review

    • 2.0.Poor

      I did not like anything about this place. Horrible customer service, we did check in few minutes before 7pm and before hurricane Zeta. The window facing the street did not lock, we had water leaks one on the corner of the mattress and a huge leak in the bathroom. We did not have electricity all night long and could not get even water from the hotel, total disgrace and lack of good service. I will not go there since this place is falling apart

      Maria, 1 night trip with friends, Oct 26, 2020

      Verified Travelocity guest review

    • 8.0.Very Good

      Lean basic hotel

      Great basic hotel no frills but overall clean

      lennart, 1 night trip, Aug 12, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      English speaking Jesuri Medina at reception took care of all my concerns. And Salotiel greeted me every morning with my continental breakfast with a smile. Quiet hotel with cable tv & free water on a busy street with a pool. Beaches just a bus ride away & close to the Ado bus station. Loved my 2 week stay thanks.

      DJ, 14 night trip, Feb 26, 2020

      Verified Expedia guest review

    • 6.0.Good

      Only one member of the staff communicated with us. The rest just said they didn't speak English and made no attempt to help us at all.

      PJ, 4 night romance trip, Jan 23, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      Todo estuvo muy bien, solamente deben analizar la posibilidad de incorporar el desayuno bufet

      5 night trip, Jan 19, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      very convenient location and very tranquil, staff very friendly

      2 night trip, Jan 9, 2020

      Verified Orbitz guest review

    See all 301 reviews