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1 room, 2 adults

Wyndham Grand Shenzhen, Shenzhen

4.5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
2009 Caitian Road, Futian District, Shenzhen, Guangdong, 518033, China

Luxury hotel with indoor pool, connected to the convention center, near Shenzhen Convention and Exhibition Center
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 658 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Room
Great room
Service
Fantastic service
Breakfast
Tasty breakfast

Wyndham Grand Shenzhen, Shenzhen

from $105
  • Superior Room, 1 King Bed, Non Smoking
  • Superior Room, 1 King Bed, Smoking
  • Superior Room, 2 Twin Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Executive Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Smoking
  • Deluxe Room, 2 Twin Beds, Smoking
  • Deluxe Suite, 1 King Bed, Smoking
  • Superior Room, 2 Twin Beds, Smoking
  • Deluxe Room, 2 Twin Beds, Non Smoking (Upper Floor)
  • Executive Room, 1 King Bed, Smoking
  • Deluxe Suite, 1 King Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking, City View
  • Executive Suite, 1 King Bed, Smoking, City View
  • Presidential Suite, 1 King Bed, Non Smoking
  • Room, 1 Twin Bed, Accessible, Smoking

What’s around Wyndham Grand Shenzhen, Shenzhen

Landmarks

  • In Futian
  • Shenzhen Convention and Exhibition Center - 11 min walk
  • Coco Park - 17 min walk
  • Huaqiangbei - 19 min walk
  • Huanggang Border Crossing - 22 min walk
  • Happy Coast - 45 min walk
  • Shenzhen Central Park - 18 min walk
  • Huanggang Port - 21 min walk

Getting around

  • Hong Kong (HKG-Hong Kong Intl.) - 36 min drive
  • Shenzhen (SZX-Shenzhen Intl.) - 32 min drive
  • Hong Kong Lok Ma Chau Station - 29 min walk
  • Hong Kong Sheung Shui Station - 11 min drive
  • Shenzhen Station - 12 min drive
  • Gangxia Station - 12 min walk
  • Gangxia North Station - 19 min walk
  • Shenzhen Convention and Exhibition Center Station - 22 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 230 rooms
  • This hotel is arranged over 34 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Train station shuttle *

Parking

  • Free self parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Health club
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6028
  • Conference space size (meters) - 560
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2014
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Partially open bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Grank Wok - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Vintage - This lobby lounge overlooks the garden. Open daily.

Grand Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

滩五乡 - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Wyndham Grand Shenzhen, Shenzhen’s small print

Also known as

  • Wyndham Grand Shenzhen Hotel
  • Wyndham Grand Shenzhen
  • Wyndham Grand Shenzhen Hotel
  • Wyndham Grand Shenzhen Shenzhen
  • Wyndham Grand Shenzhen Hotel Shenzhen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 120 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.8 From 325 reviews

Fair 4.0
If you are looking for a place for photoshooting, it is a not bad place to stay. But I wonder who will pay HKD$ 1300+ just to take some photo. Cleanliness : If you are looking for a 5 star standard of cleaniness, I am sure you found the wrong place. There will be stain everywhere. The bathroom floor, the sofa, the carpet and the bedside table. If you are non- smoker, even you have booked a non smoking room, they will still send you to room with great smoking smells once you walk out from the lift. Service: Of course, I have complained about the smell and the stain. And they have sent me to another room, I guess a bigger room without any apologies. If you are a person who care about the cleaniness, you won’t satisfy with the room change. Because there are still stain everywhere. And the staff will tell you it’s the pattern. Hmmm... I guess I am not a fool that who can’t tell between stain and patterns. Facilities: Yes, I have got a room change to the highest floor, but once I walked out of the lift, there is a bucket waiting for me. Why? Because there is water drapping from ceiling. And there is no air conditioning for the lift lobby of that floor. So please bring you own fan. If you booked 2 nights, make sure you visit the reception everyday, because they hv to activate your key card daily, without any apologies too. In the room, there is a hugh bath tube. Unfortunately, they do not drain too! View: To be fair, it has provide a great city view.
Stan, hkOther trip
Very Good 8.0
Went downhill once the builders left.
Booked an Executive Suite. The room was great: modern, clean and well appointed. The view was also excellent. The food was average and it was difficult to communicate with staff in English. I wouldn't mention this as it is China after all, except for the fact that this is not an issue at all in the nearby Sheraton. And it's really staff training that lets this hotel down. The staff are perfectly efficient but the hotel is a little like an HP Lovecraft novel: everybody looks miserable and it's rare to get a smile from a staff member. Again, this is a stark contrast with the Sheraton where the staff smile and greet you in the corridors. On checking in I wasn't informed about the facilities or about club lounge access and had to phone reception to find out about it. On going for breakfast on the first morning I was told the room did not include breakfast, which it clearly did. I have read other reviews that raise the same problem so this is clearly a recurring issue. The peace and tranquillity of the room was possibly the best I have experienced but staff are clearly mismanaged and poorly trained and for this reason only I would not return.
David, gb2 night trip
Good 6.0
Lack of English skills
Having booked for 4 people and having contacted Hotels.com, we expected the room to be ready for 4 even though there was only 1 bed. We were told by Hotels.com that the room included a sofa bed. However, in the room there were things only for 2 people. Towels, toothbrushes, etc. No extra pillow of blanket were supplied for the sofa (that wasn't a sofa bed). On the last day, we tried to go swim the 4 of us at the same time. At the desk, we were told (with google translate) that only 2 people by room could swim at a time. After 15minutes of trying to be understood and trying to find English speaking staff, we were allowed in. Concierge could not guide us or recommend anything. We did not expect much from Shenzhen but still asked the concierge about fireworks for CNY or a circus or acrobatics show. However, he did not know those words and we had to use google translate again. When ordering room service, the clerk could not understand numbers (or much of anything in English) and we had to return some items and reorder to get everything we wanted. The facilities are great, but you would expect better English speaking abilities from a 5 star hotel from an American chain.
as2 night family trip
Exceptional 10.0
Amazing stay at Wyndham Grand Shenzhen!
I stayed at Wyndham Grand for 3 days and 2 nights as a solo traveler to attend an expo at the Shenzhen Convention and Exhibition Center. The quality of service (front desk, concierge and housekeeping) was 5 star. My corner room was luxurious, large, impeccably clean, and with a stunning view of the city. There were staff who spoke english. The only downside is the Convention Center's entrance is a 15-20 min walk away -- there are other hotels that are much closer to the venue. But you could also just take a taxi going there. I always just stopped at Intown Mall for coffee or a snack. The distance isn't a big deal, and the path was generally safe. Anyway despite the long walk to and from the Convention Center, I loved everything about this hotel and would stay here again on my next visit!
ph2 night business trip
Exceptional 10.0
Must go and will go again !
This hotel is so far the best I have ever stayed in China. The service was top class, not only the front desk but room service as well. I remember I asked front desk in the middle of the night for something, they were pleased to provide. The room service did the extra work for cleaning that they shouldn’t be doing. Thanks Vera. And I also met one of my own kind there , Hassan. He was smiling all the way and talking to us about how our stay will be more enjoyable and if need anything can reach him ..etc . The room was very beautiful, my wife was very happy for my choice! If you are going to Shenzhen to stay, this is a must ! I probably will stay again if I need to !
hk2 night romance trip

Wyndham Grand Shenzhen, Shenzhen

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