All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

4.5-star4.5 stars
1a Avenida esquina Calle 26Colonia Centro, Playa del CarmenQROO77710Mexico

Playa del Carmen beachfront hotel with 2 restaurants, spa
  • Free WiFi
  • Collect nightsFor every 10 nights, get 1 free!
Superb9.2
  • All around stunning hotel with great service, in a prime location.Mar 22, 2018
  • Clean and beautiful swimming pool, love the Buffet breakfast Mar 20, 2018
847See all 847 Hotels.com reviews
From 2,351 reviewsTripAdvisor Traveller Rating

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

from $220
  • Room, View
  • Room, 1 King Bed, View
  • Room, 2 Queen Beds, View
  • Room, Oceanfront
  • Room, 1 King Bed
  • Room, 2 Queen Beds
  • Grand, Suite, 1 King Bed
  • Suite (Plunge Pool)
  • Room, 1 King Bed (Swim up)
  • Room, 2 Queen Beds (Swim Up)
  • Room, View
  • Room, Oceanfront
  • Room, 2 Queen Beds, Accessible (Shower)
  • Club Room (Club Access)
  • Club Room (Ocean Club)
  • Club Room (Ocean Club)
  • Executive Suite
  • Room, 1 King Bed, View
  • Room, View

At a glance

Key facts

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Pool cabanas (surcharge)
  • Steam room
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
Working away
  • Meeting rooms 18
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built 2014
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 47-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Cenote Spa has 8 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

The Grill at 1 26 - This beachfront restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen’s small print

Also known as

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen

Policies

Guests must contact this property in advance to reserve a crib (infant bed). Contact the property using the information on the reservation confirmation received after booking.
This property accepts MXN currency only for all onsite payments, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 25.00 per accommodation, per night

Optional extras

Valet parking costs USD 8 per day

Rollaway beds are available for USD 55.0 per night

Full breakfast is offered for an extra charge of USD 30 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

Landmarks

  • On the beach
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 2 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Quinta Alegria - 5 min walk
  • Mario Villanueva Stadium Madrid - 5 min walk
  • Pier Navega - 7 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 52 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 99 min drive
  • Valet parking (surcharge)

Recent reviews

Superb 9.2 From 847 reviews

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen
Very Good8.0
I will come back again but heat outdoor jacuzzi
Pretty much I can say everything was good except for outdoor jacuzzi we can’t emjiy cause water always cold and it doesn’t heat the water doesn’t make sense that was reason why I wanted be in that suite
Wilmer, us5 night trip
Grand Hyatt Playa Del Carmen Resort, Playa del Carmen
Exceptional10.0
Class Act
Very high class resort!!! Staff was fantastic!! Hated to leave!
Janine, us3 night trip
Grand Hyatt Playa Del Carmen Resort, Playa del Carmen
Exceptional10.0
Wonderful vacation stay
Our first time to Yucatan, Mexico, and Playa del Carmen was everything we had heard praised about it. We did tour to Chichen Izta and other sites but staying at the Grand Hyatt was a pleasure all by itself. The beach and pools can keep you occupied and the places to eat are terrific.
Zachary, us7 night trip
Grand Hyatt Playa Del Carmen Resort, Playa del Carmen
Exceptional10.0
Best hotel in Playa Del Carmen
Loved everything about it.
Jesse, us2 night trip
Grand Hyatt Playa Del Carmen Resort, Playa del Carmen
Good6.0
New Years Disappointment
Overall the hotel was great due solely to the location and weather. Several lower ranked member of the staff were incredible and hard working while management tended to be abrasive and rude. The pool area felt like a constant drama with lack of a check system as to who should and shouldn’t be allowed by the pool. People got into altercations on a daily basis due to lack of check points for security. The hotel also used a US Dollar ATM with no option to exchange that to Mexican Pesos which was completely unacceptable. We’re staying in Mexico, not the United States. The sauna and steam room at the spa, which were supposed to be amazing ammentities, were only for spa guests. Hotel guests could only use if getting a spa service which is unacceptable. The facilities themselves were stunning. If this hotel team can fix their operations and guidelines, I can see this being a dream to stay at in the future.
A Traveler, us5 night trip with friends

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Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

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