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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

5-star5 stars
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710, Mexico

5-star beachfront hotel with spa, near Quinta Avenida
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Superb9.2
  • Club access/room/local attractions make staying at Grand Hyatt Playa Del Carmen the best…Apr 14, 2019
  • Great Stay and location. Extremely cold water on the pool. Should have a pool water…Mar 28, 2019
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From 2,792 reviews

TripAdvisor Traveller Rating

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

from $159
  • Room, 1 King Bed, Partial Ocean View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Queen Beds, Ocean View
  • Room, 2 Queen Beds, Oceanfront
  • Room, 1 King Bed
  • Room, 2 Queen Beds
  • Grand, Suite, 1 King Bed
  • Suite (Plunge Pool)
  • Room, 1 King Bed (Swim up)
  • Room, 2 Queen Beds (Swim Up)
  • Room, 2 Queen Beds, Partial Ocean View
  • Room, 2 Queen Beds, Accessible (Shower)
  • Club Room, 1 King Bed
  • Club Room, 1 King Bed, Ocean View
  • Club Room, 2 Queen Beds, Ocean View
  • Executive Suite, 1 King Bed
  • Room, 1 King Bed (Plunge Pool)
  • Room, 2 Queen Beds (Plunge Pool)
  • Club Room, 1 King Bed, Partial Ocean View
  • Club Room, 2 Queen Beds, Partial Ocean View
  • Room, 1 King Bed, Oceanfront
  • Presidential Room

What’s around Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

Top spots nearby

Recommended by this property

  • Mamitas Beach Club (5-minute walk)
  • Quinta Avenida (11-minute walk)
  • Playa del Carmen Maritime Terminal (14-minute walk)
  • Xplor Theme Park (4.5 mi / 7.2 km)
  • Xcaret Eco Theme Park (4.9 mi / 8 km)
  • Maroma Beach (9.4 mi / 15.2 km)
  • Cozumel Museum (11.3 mi / 18.1 km)
  • Xel-Há Park (28.5 mi / 45.9 km)
  • Tulum Mayan Ruins (37.1 mi / 59.8 km)
  • Pyramid of Kukulkan (97.1 mi / 156.2 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 98 min drive

At a glance

Key facts

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

WiFi rated fast

  • Great for browsing, email, gaming, and video chat

Transportation

Parking

  • Valet parking *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built 2014
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 47-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

The Grill at 1 26 - This beachfront steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Recreation

On Site

  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen’s small print

Also known as

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen

Policies

Guests must contact this property in advance to reserve a crib (infant bed). Contact the property using the information on the reservation confirmation received after booking.
This property accepts MXN currency only for all onsite payments, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 35.00 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Newspaper
  • In-room coffee
  • In-room bottled water

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking costs USD 8 per day

Rollaway beds are available for USD 55.0 per night

Full breakfast is offered for an extra charge of USD 30 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.2 From 852 reviews

Exceptional 10.0
Absolutely love the hotel, location, pool and beach. Defi recommend this place.
us2 night family trip
Fair 4.0
It was horrible
HOTELS.COM charges me extra $100/ night because i have a child that 10 years old . And this is after i booked everything, when i checked out, i was like why its this more expensive than when i booked ? And they refused to solve the problem. Hotel blames hotel.com. Hotels.com blame the hotel. - the toilet in our room was broken, the water from the toilet leaked to our room. Our room was smelled like toilet pipe after. - phone was broken. Got the guy up to fix, i saw him walked out from the bathroom??! - breakfast was $40, quality was bad. - people from all over the place come to this beach. Looks super chaos. It was very unpleasant experience.
Hanh, us2 night family trip
Exceptional 10.0
Nice hotel..
Gabriel, us2 night romance trip
Exceptional 10.0
Five Stars
This hotel was absolutely wonderful. Our room was spotless, the service was great, wifi worked really well. The infinity pools are beautiful and the pool side and beach side service was consistent and good. We ordered room service a few nights and we're impressed with the variety and quality of everything. We also loved the location. One street over is 5th Ave with lots of shopping and restaurants. Don't miss out on the beautiful spa too. We'll definitely stay here again next time we return to Playa Del Carmen.
us3 night romance trip
Exceptional 10.0
Great resort outside of a lively small town!
Multiple infinity pools and outdoor cafes, delicious buffet breakfast, interesting interiors mixing different plants and wood types throughout the resort and helpful friendly staff made for a fabulous stay!
Daniele, usFamily trip

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen

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