6/10 Good
Sep 11, 2023
Not at all satisfied
The place was nice but the mix up and horrible attempt at trying to make things right made this trip memorable for the wrong reasons. If you are not booking directly through this place they can’t seem to guarantee the room you reserved will have the number or type of beds in the room. No apology was made until I left a review and then only a chess try was offered and delivered in our without permission. The next day another room was offered but damage was done. We didn’t sleep well and on principal I can’t recommend even though it was a super cute spot. If only the problem solving would have been handled in the best interest of the customer.
Angela
Angela, 2-night family trip
Verified Hotels.com guest review