Springhill Suites by Marriott Pittsburgh Mt. Lebanon, Pittsburgh

Very nice hotel, perfectly located. Clean, modern and comfortable.

Prior to my recent stay, I had always had good experiences at Springhill Suites. Unfortunately, their location in Mt. Lebanon has radically changed my opinion of the brand. Maybe a fluke? I suppose, however, its hard to give them the benefit of the doubt when you slip into bed, only to find that the sheets had not been changed. Now you might be saying, "that's gross." Yes, it was. Let me paint an accurate picture. The sheets had stains on them, and were covered in ALL sorts of body hair. After a long drive, you look forward to a clean room, not a dirty bed full of body hair. In reviewing the Springhill Suites website their moto is "A LITTLE EXTRA, A LOT LESS ORDINARY." Well... true, but not in the way that I expected. What was perhaps even more upsetting was the response of management. While the overnight staff quickly moved us to another room, the manager the next day was seemingly unapologetic, suggesting that we were lying and taking up her time. A little customer service goes a long way. After being moved to a new room, the beds were decent and the room adequate. The location of the hotel was perhaps the only redeeming aspect of the stay. Maybe a fluke, but after my experience, I had to send out a warning. Stay at your own risk.

The room was very nice with a great view! Clean, loved the separated bathroom and shower. Wished there was Netflix like other Marriot properties. The Wifi was spotty (could not get on until the next morning) unfortunately, and there weren't any USB charging ports (a bit surprised about that since this hotel seems pretty modern). The breakfast was good - liked the egg power bowl. Overall, not bad, but we only stayed one night. If the Wifi was bad again for two nights or more, it would have been really annoying. My partner had an iPhone and it was fine, but my Android was having issues. Would recommend/would not mind staying there again as long as there's no desperate need for Wifi.

Had such a good experience here. The staff was so helpful and friendly. There were tons of food and drink options that were just a few feet away.