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All properties in Guadalajara, Jalisco, Mexico
1 room, 2 adults

Hotel Universo Guadalajara, Guadalajara

3-star3 stars
Lopez Cotilla No, 161, Centro, Guadalajara, JAL, 44100, Mexico

3-star hotel with restaurant, near Plaza de Armas
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
Location
Great location
Value
Best value for money
Cleanliness
Could use a good cleaning
Amenities
Amenities are not the best

Hotel Universo Guadalajara, Guadalajara

from $27
  • Standard Room, 1 King Bed
  • Standard Double Room
  • Suite
  • Ka Suite

What’s around Hotel Universo Guadalajara, Guadalajara

Landmarks

  • In Downtown Guadalajara
  • United States Consulate Guadalajara - 28 min walk
  • Plaza de Armas - 4 min walk
  • Guadalajara Cathedral - 6 min walk
  • Parque Agua Azul - 21 min walk
  • Avienda Chapultepec - 30 min walk
  • Templo de San Agustin - 4 min walk
  • Museo de Cera (Wax Museum) - 4 min walk

Getting around

  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 27 min drive
  • Plaza Universidad Station - 5 min walk
  • San Juan de Dios Station - 6 min walk
  • Juarez Station - 14 min walk

At a glance

Key facts

Hotel size

  • This hotel has 131 rooms

Arriving/leaving

  • Check-in time 3:00 PM-8:00 PM
  • Check-out time is noon
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
Accessibility
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower only
Be entertained
  • 32-inch TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Galaxia - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Hotel Universo Guadalajara, Guadalajara’s small print

Also known as

  • Universo Sa Guadalajara
  • Universo Sa Hotel
  • Universo Sa Hotel Guadalajara
  • Hotel Universo Guadalajara
  • Universo Guadalajara
  • Universo Guadalajara
  • Hotel Universo Guadalajara Hotel
  • Hotel Universo Guadalajara Guadalajara
  • Hotel Universo Guadalajara Hotel Guadalajara

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 85 for adults and MXN 74 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Universo Guadalajara, Guadalajara

  • Does Hotel Universo Guadalajara offer free cancellation for a full refund?
    Yes, Hotel Universo Guadalajara does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hotel Universo Guadalajara?
    Yes, there's free self parking.
  • Are pets allowed at Hotel Universo Guadalajara?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Universo Guadalajara?
    You can check in from 3:00 PM to 8:00 PM. Check-out time is noon.
  • Are there restaurants at or near Hotel Universo Guadalajara?
    Yes, there's an onsite restaurant that serves Mexican cuisine.

Recent reviews

Good 7.8 From 454 reviews

Very Good 8.0
convenient in the center
this a very convenient hotel,clean and very friendly employees
Diana, us3 night business trip
Exceptional 10.0
I had to go ask for towels because there weren’t any in the room, and I had to pay for a water.
Joana, us2 night family trip
Fair 4.0
Affordable for the area but uncomfortable
Uncomfortable beds and overall rough accommodations but you get what you pay for - this was convenient to the tourist spots, nice that parking was included, and worked for a very short stay. The staff were all very nice and helpful, but I would not return to this hotel. Next time I’ll pay a bit more for comfort.
us1 night family trip
Very Good 8.0
Good price for what they offer.
It is what it is based on what you pay for is what you get the hotel is older and much harder to keep up with being an older hotel but the sheets were clean the towels were clean and it served it’s purpose for us to stay there overnight with no bugs like other five star hotels that I’ve stayed at where you sometimes encounter bedbugs or other type of rodents.
Felix, us1 night family trip
Exceptional 10.0
Great
Everything was great.
Luis Fernando, us3 night family trip
Good 6.0
Great Location, but dirty...
The location of the hotel is great, it is walking distance of the Catherdal and shopping. Staff were polite and attentive. However, the hotel is in horrible condition. The rooms were dirty, hair was found on the sheets and cockroaches were crawling on the pillows. As mentioned before the location is great, yet was disappointed how unkempt the rooms were.
Michelle, us1 night trip with friends
Fair 4.0
HORRIBLE CHECK IN PROCEDURE, DIRTY ROOM
The older gentleman at the front desk was very RUDE!!! He did not want to accept my confirmation # that I had written on paper. I told him my phone had died and I could not show him the reservation on the Hotels.com app. He said he could not give me a room without proper confirmation. I explained that my phone had been low on power when I used the app to make the reservation so I wrote down the confirmation # on a piece of paper. We had reserved 2 rooms and they were sold out and I argued and he finally said ok. It was embarrassing to be at the front desk arguing over a confirmed reservation. I gave him my name and he found the 2 reservations!! The room was dirty, hairs in the bathtub, the curtains were torn and hanging open. The air conditioner was loud. The tub had mold on the caulking. We were only given 2 old, torn towels. The furniture was stained. Will not stay there again.
Patricia, us1 night family trip
Exceptional 10.0
Nice place
maria, us1 night family trip
Good 6.0
Noisy and it took forever to get our dinner in the dining room. 45 minutes to get our first dinner and 1 hour 15 minutes to get our last dinner. There was five of us.
usFamily trip
Very Good 8.0
Great location and great price, but a dive.
Location: fantastic. Two blocks from the Theater and 3 from the cathedral. Cleanliness: It's a more run-down hotel. Little spots of mold in the bathrooms, etc. Service: We had to go ask for towels because our room didn't have any. Twice. They were really accommodating at the front desk, but it made me wonder why they didn't just put towels in the rooms in the first place (it seemed like that happened a lot) Beds: Hard. I can sleep on anything horizontal so it was fine, but they weren't particularly comfortable. Sheets: Tom Haverford would be ashamed. About the cheapest sheets you can get. Food: I didn't get the meals, but they were available for purchase. WiFI: Worked great for what we needed. Overall: It was a perfectly fine stay because of the location and price. If I went to Guadalajara again, I'd probably choose a different location, but if this were the only one available, I'd be fine here again.
Christina, us3 night trip with friends

Hotel Universo Guadalajara, Guadalajara

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