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Ona Garden Lago

Photo gallery for Ona Garden Lago

Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers
Balcony

Overview of Ona Garden Lago

Ona Garden Lago

3.0 star property
3-star aparthotel with restaurant, near Playa de Muro

8.4/10 Very Good

269 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Airport transfer
  • Gym
  • Kitchen
Map
C/ Amsterdam No 3, Urb. Lago Menor, Alcúdia, Mallorca, 7400

Guests rated this location 6.9/10

Main amenities
  • 24-hour front desk
  • 81 apartments
  • Airport shuttle
  • Breakfast available
  • Children's pool
  • Fitness center
  • Near the beach
  • Restaurant and bar/lounge
  • Sauna
  • Seasonal outdoor pool
  • Terrace
  • WiFi in the lobby
Feel at home
  • Children's pool
  • Garden
  • Kitchen
  • Playground on site
  • Television
  • Terrace

Room options

About this area

What's nearby

  • Alcúdia Beach - 17 min walk
  • Playa de Muro - 21 min walk
  • Alcúdia Port - 7 min drive
  • Pollensa Port - 14 min drive
  • Formentor Cape - 34 min drive

Getting around

  • Palma de Mallorca Airport (PMI) - 47 min drive
  • Sa Pobla Station - 13 min drive
  • Inca Station - 19 min drive
  • Lloseta Station - 22 min drive
  • Airport shuttle

Restaurants

  • KFC - 16 min walk
  • Playero - 3 min drive
  • Banana Club - 15 min walk
  • Burger King - 15 min walk
  • The Foxes Arms - 13 min walk
Map

About this property

Ona Garden Lago

Ona Garden Lago features an airport shuttle and puts you 1.1 mi (1.7 km) from Playa de Muro and 0.9 mi (1.4 km) from Alcúdia Beach. After getting a workout at the fitness center, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A sauna and a seasonal outdoor pool are offered, and apartments have conveniences like refrigerators and microwaves. The comfortable beds and helpful staff get great marks from fellow travelers.

Languages

Catalan, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Contactless check-in and check-out
Social distancing measures in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 5:00 PM - anytime
  • Early check-in subject to availability
  • Check-out time is 9:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Where payment for the stay will be made on site instead of at the time of booking, the credit card used to secure the reservation must be presented at the time of check-in, along with a valid photo ID for verification. Any other arrangements must be coordinated with the property prior to arrival.
  • A printed booking confirmation must be presented at check-in.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Seasonal outdoor pool
  • Umbrellas
  • Sun loungers
  • Sauna

Internet

  • WiFi available (EUR 5.95 per day)

Parking and transportation

  • Free self parking on site
  • Airport shuttle available

Family friendly

  • Children's pool
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Microwave
  • Oven
  • Refrigerator (full size)
  • Stovetop

Dining

  • Continental breakfast available for a fee daily 9 AM–11 AM: EUR 12 per person
  • 1 restaurant
  • 1 bar
  • Dining table
  • Coffee/tea in a common area

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Living spaces

  • Library

Entertainment

  • DVD player
  • Pool or billiards table
  • Flat-screen TV with satellite service

Outdoor areas

  • Furnished balcony/patio
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer station
  • Desk

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (with limits)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Iron/ironing board
  • Limited housekeeping
  • Luggage storage
  • Phone
  • Safe
  • Tour/ticket assistance

Things to do

  • Fitness center
  • Water skiing nearby

General

  • 6 floors
  • 81 rooms

Fees & policies

Refundable deposits

  • Deposit: EUR 100.00 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night, up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • WiFi is available in guestrooms for EUR 5.95 per day (rates may vary)
  • WiFi is available in public areas for EUR 5.95 per day (rates may vary)
  • Continental breakfast is offered for an extra charge of approximately EUR 12 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 13 to April 15:
  • Swimming pool

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for EUR 10 per accommodation, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Policies

<p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards. Cash is not accepted.</p><p>Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. </p>
The maximum number of cots/cribs in a room is 1.
Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.

Also known as

Garden Lago Diamond Resorts Apartment Alcudia
Garden Lago Diamond Resorts Apartment
Garden Lago Diamond Resorts Alcudia
Garden Lago Diamond Resorts
Garden Lago Apartment Alcudia
Garden Lago Apartment
Garden Lago Alcudia
Garden Lago Hotel Port d`Alcudia
Garden Lago Majorca Spain
Ona Garden Lago Apartment Alcudia
Ona Garden Lago Apartment
Ona Garden Lago Alcudia
Garden Lago
Garden Lago by Diamond Resorts
Ona Garden Lago Alcúdia
Ona Garden Lago Aparthotel
Ona Garden Lago Aparthotel Alcúdia

Frequently asked questions

Does Ona Garden Lago offer free cancellation for a full refund?
Yes, Ona Garden Lago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ona Garden Lago?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Ona Garden Lago?
Yes, there's a seasonal outdoor pool and a children's pool.
Are pets allowed at Ona Garden Lago?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Ona Garden Lago?
Yes, there's free self parking.
What are the check-in and check-out times at Ona Garden Lago?
You can check in from 5:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 9:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Ona Garden Lago and nearby?
Have fun during the warmer months with activities nearby such as water skiing. Enjoy amenities like a seasonal outdoor pool, a sauna, and a fitness center. Ona Garden Lago also has a garden.
Are there restaurants at or near Ona Garden Lago?
Yes, there's an onsite restaurant.
Does Ona Garden Lago have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a coffee maker, cookware, and a refrigerator.
Does Ona Garden Lago have any outdoor private spaces?
Yes, each apartment features a furnished balcony or patio.
What's the area around Ona Garden Lago like?
Ona Garden Lago is a short 9-minute walk from Hidropark and 17 minutes' walk from Alcúdia Beach. Travelers love the aparthotel's prime location.

Reviews

8.4

Very Good

8.1/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.3/10

Property conditions & facilities

Reviews

2/10 Poor

Thieving cleaner
Everything was going fine to start with until the cleaner decided she would steal my wife’s iphone. We realised it was missing and only due to quick thinking and the find my iPhone app that we were able to start chasing her halfway through Alcudia in the car and scared her enough that once she knew we were chasing her, she ended up returning it to the hotel reception to try and cover up the theft. We spoke to management but to be totally honest he couldn’t care less and kept making excuses for her, then said she would be layed off, but she was still working at the hotel on the day we checked out. Such a shame and I’d never be returning to this hotel.
Kris, 7-night family trip
Verified Hotels.com guest review

8/10 Very Good

Neil, 8-night family trip
Verified Hotels.com guest review

8/10 Very Good

The staff were friendly & helpful. The rooms had everything you needed, as you would have at home. The beds were very comfy & linen was
Stephen, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

Not bad off season
Older property not in a particularly nice area. The apartment was spacious. Had 2 bedrooms and ac in all rooms. The kitchen was functional w/ a large oven and fridge. Lovely balcony. We really lucked out because the hotel was preparing to shut down for the winter and we got a fantastic rate. The beach was a 10 minute drive. A supermarket is within walking distance.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall Good Accommodation
This property has everything you could want. Having a washing machine was a big plus with having a small child. It’s the first accommodation I’ve stayed at that had a full oven, stove and dishwasher! The only thing it missed was a toaster. Would also benefit from more regular cleaning as we arrived on the Saturday and the cleaner didn’t come until the Thursday. We didn’t mind cleaning ourselves and taking our rubbish to the bins as we were on the ground floor but might be a hassle for someone on a higher floor.
Laura, 15-night family trip
Verified Hotels.com guest review

10/10 Exceptional

As always our time at the Garden Lago was perfect. All of the hotel staff were exceptional as usual and couldn't do enough for us. Our thanks especially go to Pau, Alvaro and Sergio who made our time there the best it could be. We are every grateful
Ian, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

The room square feet was the largest I have came across so roomy we had 3 toilets and 2 balcony’s . Well equipped with everything
7-night family trip
Verified Expedia guest review

10/10 Exceptional

Pleasant stay
The apartments are big, and have everything you could possibly need! The terrace was our favourite place to be in the evenings and mornings. The hotel also has a great location for further exploration of that part of the island. Would love to come back one day.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect 2 bed apartment. Lovely staff, friendly and helpful. Pool area lovely. We look forward to returning
6-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Ebookers guest review