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1 room, 2 adults

Condado Vanderbilt Hotel, San Juan

5-star5 stars
Great for familiesThis property has good facilities for families.
1055 Ashford Avenue, San Juan, 00907, Puerto Rico

Upscale beachfront hotel with spa, near Condado Beach
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
WiFi
Good internet service
Location
Great location
Vibe
Awesome vibe
Service
Fantastic service

Condado Vanderbilt Hotel, San Juan

from $279
  • Suite, 1 Bedroom, Ocean View (Biltmore)
  • Suite, 1 Bedroom, City View (Commodore)
  • Room, 1 King Bed (Heritage)
  • Room, 1 King Bed, Ocean View, Tower
  • Room, 2 Queen Beds, Ocean View, Tower
  • Room, 1 Queen Bed (Heritage)
  • Suite, 1 Bedroom, Oceanfront (Commodore)
  • Room, 2 Queen Beds (Heritage)
  • Room, 1 King Bed, City View, Tower
  • Suite, 2 Bedrooms, City View (Commodore)
  • Suite, 2 Bedrooms, Oceanfront (Commodore)
  • Suite, 2 Bedrooms, Terrace, Oceanfront (Commodore)
  • Suite, 2 Bedrooms, Oceanfront (Vanderbilt)
  • Suite, 3 Bedrooms, Oceanfront (Vanderbilt)

What’s around Condado Vanderbilt Hotel, San Juan

Landmarks

  • In Condado
  • Condado Beach - 8 min walk
  • Puerto Rico Convention Center - 27 min walk
  • Escambron Beach - 26 min walk
  • Pan American Pier - 30 min walk
  • Parque La Ventana al Mar - 1 min walk
  • Plaza Antonia Quinones - 11 min walk
  • Plaza del Mercado - 16 min walk

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 10 min drive

At a glance

Key facts

Hotel size

  • This hotel has 316 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 4 PM-4 AM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs only) *

  • 1 per room (up to 25 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
Working away
  • 24-hour business center
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1919
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

1919 Restaurant - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.

Ola Ocean Front Bistro - This beachfront bistro specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Patron Tacos & Tequila - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves lunch and dinner.

Recreation

On Site

  • Sauna
  • Spa tub
  • Fitness classes on site
  • Free bicycles on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby

Condado Vanderbilt Hotel, San Juan’s small print

Also known as

  • Condado Vanderbilt Hotel San Juan
  • Condado Vanderbilt Hotel
  • Condado Vanderbilt San Juan
  • Condado Vanderbilt
  • Condado Vanderbilt Hotel Hotel
  • Condado Vanderbilt Hotel San Juan
  • Condado Vanderbilt Hotel Hotel San Juan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: 18 percent of room rate

Resort fee inclusions:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access (may be limited)
  • Faxes
  • In-room safe
  • In-room coffee

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking costs USD 30 per day with in/out privileges

Breakfast costs between USD 35 and USD 50 for adults, and USD 25 and USD 35 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 150 per pet, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Exceptional 9.4 From 1,897 reviews

Very Good 8.0
****Beware of the holds/deposit****
I was only aware of the $200 deposit/hold by reading reviews I was NOT advised by the customer service rep at the time of booking my reservation... When I checked into the hotel the agent advised that it was a $200 deposit/hold PER DAY. I was staying 2 days so a $400 hold was placed on my card. Upon check out I checked my account and found one hold for $400 (which I expected), another hold for $250, and a hold for $100. Called to inquire about the hold and was transferred to a vmail. I left a message and 24hrs later no one has contacted me. The $400 hold and the $100 did come off but the $250 hold has not and I have no idea what it is for. Overall the hotel is beautiful and the staff is attentive. I stayed in a Biltmore suite with an ocean view. The room was beautiful, but the butler service wasn't what I thought it would be. I asked for 2 items to be ironed. I was advised they only ironed 2 items complimentary per stay for any other items I would have to pay. While I was there I also viewed the king and queen room and they were also nice. If I ever stay here again I would DEFINITELY scale down with the room and put that money elsewhere
usOther trip
Very Good 8.0
This could be a great hotel. Premises are amazing
But service is hit and miss...50/50. In some cases it was great like during breakfast in the Ola restaurant. We preferred the made to order omelettes over the buffet. Doormen were generally nice, so were front desk people. The bartenders Tuesday night in the VC Lounge had a higher than thou attitude and the service was a joke. Had a minor flood in bathroom when shower leaked all over. Sink drain stopped working and needed repair. Ice machine started spewing water and had to be fixed. No room cleaning Sunday eprivacy lite off make up room on. Contacted butler who took care of it. Received no turn down service that night. Received no turn down service Tues night. Txtd butler who provided $50 room credit. Ola Restaurant will make omelettes if you ask but they are not on the menu. Prices for room service are different between TV menu and room service menu. Sign says items in room will be replenished each day but we only received more chips snickers and club soda after asking for them. Were told chips only provided when available. No wait service while at the pool. People had to find a waiter. Pool service was fine once you found help. VC bartender attitudes when using complimentary drink vouchers provided by butler for previous service issues. Empty glass in front of bartender sat for 25 min before asking if I needed anything. Only one other person at the bar. When it started getting busy was when we were asked but not when it was slow.
usOther trip
Exceptional 10.0
We booked a last minute New Year's trip to Puerto Rico and were thrilled with the Condado Vanderbilt. We stayed in two Heritage rooms, which were very well appointed (huge TV; lights in closets; an insanely comfy bed; espresso machine, kettle, and fridge stocked with freebies like soda, water, and snacks; and crowned with well-designed marble bathroom with both a soaking tub and shower!). The hotel has multiple outdoor decks, pools, and areas for lazing about on its property (the smaller ones for adults only while the big pool attracts the families) as well as beach access and service for chairs, towels, etc. The Condado ocean water was a little rough while we stayed there, but impeccably clean and all sand (no rocks or even shells to be had!) and shallow so perfect for jumping waves; plus, there is another beach about a half mile walk down Ashford avenue in a little cove for those that want calmer seas (not affiliated with the hotel but easy to rent chairs etc.). The service was extraordinary, giving us a feeling of genuine welcome. My dad got a deep tissue massage at the spa, which really helped his aching back. They have our delicious ice pops every once in a while at the pool which was a nice touch. As with any other place in PR, things can take a little longer than on the Northeast coast of the US, so plan ahead for eating (it took at least 30-45 min to get food after ordering here and everywhere else we ate!). But really exceptional overall worthy of 5 stars!
Erica, us4 night family trip
Exceptional 10.0
A Perfect Stay In Puerto Rico
If you are going to San Juan and looking for a hotel, you only need to know two words: Condado Vanderbilt. I cannot say enough about how amazing our experience was at this property. From beginning to end, the staff at the Condado Vanderbilt completely took care of us. I traveled to Puerto Rico with 3 of my girlfriends. From the moment we arrived, we received excellent treatment. We were greeted with warm smiles and champagne! A very handsome and friendly bellhop, Eduard, took us to our room. Along the way, he gave us great recommendations for food, activities, and drinks. Every day, we received first class service and great recommendations. The house keeping staff was amazing. Every day, we returned to a spotless room. One day, our jaws dropped once we entered the room because it was so spotless! Of course, we made sure to contact the front desk to find out who serviced our room and left them a huge tip. When it was time to check out, we sincerely did not want to leave. There was an issue with our bill but the front desk agent cleared it up quickly and removed the charges from my account. When I go back to Puerto Rico, this is the only place I’m staying. There is no better hotel!
quandrt08, usOther trip
Very Good 8.0
Amazing vacation, except for hotel food.
My family and I stayed here at the beginning of April 2018. Very child friendly. Staff is very kind and mostly energetic. Pool and beach service are top notch. This is where you want to stay if you are going to the beach. The chairs/cushions/umbrellas are all provided and set up for you. They are clean and vibrant and make the other hotels look like garbage (who don’t offer cushions nor do they set up your towels on the chairs). This made our beach experience a 10/10. The pool area is the same type of service. There is a small public park in between the hotel and the beach area that has a walkway which leads you to the beach. This was actually an awesome part of the process. Lots of people walking dogs and hanging out there on the grass. Room was as expected. 8.5 out of 10. The only knock on the hotel is that the food is very expensive and it was pretty bad. We went to the taco restaurant and the bistro. Taco place was decent. Mostly just ok. The bistro was very bad. They served small portions and we didn’t finish any of the plates that we ordered. Their service was very good nonetheless. The next few days we walked around to local restaurants on Ashford and those were awesome. They really completed our trip. Try Serafina, Yuerba Buena (dinner), Pannes, Crepe Maker and for a quick meal in your bathing suit, Latina Star (breakfast/lunch). All within walking distance.
Paul, usOther trip

Condado Vanderbilt Hotel, San Juan

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