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JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Photo gallery for JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Outdoor pool, open 6:00 AM to 11:00 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 11:00 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 11:00 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 11:00 PM, free cabanas, pool umbrellas
Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Overview of JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4.0 star property
4-star hotel with 1 outdoor pools, connected to a shopping center, near Orchard Central

9.2/10 Superb

1,003 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is $200
Price available on 12/11/2022
Map
277 Orchard Road, Singapore, 238858

Room options

About this area

What's nearby

  • In Orchard
  • Orchard Road - 4 min walk
  • Gardens by the Bay - 44 min walk
  • Marina Bay Sands Skypark - 45 min walk
  • Singapore Botanic Gardens - 8 min drive
  • Bugis Street Shopping District - 10 min drive
  • Mustafa Centre - 11 min drive
  • Suntec City - 10 min drive
  • Singapore Flyer - 12 min drive
  • Raffles Place - 13 min drive
  • Marina Bay Sands Casino - 15 min drive

Getting around

  • Seletar Airport (XSP) - 26 min drive
  • Singapore Changi Airport (SIN) - 30 min drive
  • Senai International Airport (JHB) - 73 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • JB Sentral - 50 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 13 min walk

Restaurants

  • Oriole Coffee + Bar - 2 min walk
  • Hokkaido Marche - 2 min walk
  • Tapas Club - 3 min walk
  • Tunglok Xihe Peking Duck - 3 min walk
  • Genki Sushi - 3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean) features a rooftop terrace and puts you within a 5-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, a poolside bar, and a 24-hour health club. The pool and overall value get great marks from fellow travelers. Public transportation is just a short walk: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of SG Clean (Singapore)
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 499 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Spa tub

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • Hindi
  • Japanese
  • Korean
  • Malay

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Bay Watch at Jen - This poolside rooftop bar serves light fare only.
Lounge at Jen - Onsite bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

Optional extras

  • Buffet breakfast is offered for an extra charge of SGD 41.20 for adults and SGD 20.60 for children (approximately)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for SGD 105.93 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and Shangri-La Cares (Shangri-La).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La
JEN Singapore Orchardgateway by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La (SG Clean) offer free cancellation for a full refund?
Yes, JEN Singapore Orchardgateway by Shangri-La (SG Clean) does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
As of Dec 4, 2022, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La (SG Clean) on Dec 11, 2022 start from $200, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
No, this hotel doesn't have a casino, but Resort World Sentosa Casino (11-min drive) and Marina Bay Sands Casino (15-min drive) are both nearby.
What is there to do at JEN Singapore Orchardgateway by Shangri-La (SG Clean) and nearby?
JEN Singapore Orchardgateway by Shangri-La (SG Clean) has 2 bars and an outdoor pool, as well as a 24-hour health club and a spa tub.
Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La (SG Clean)?
Yes, Makan at Jen offers international cuisine, pool views, and poolside dining. Nearby restaurants include Tunglok Xihe Peking Duck (3-min walk), Genki Sushi (3-min walk), and Freshly Baked (3-min walk).
What's the area around JEN Singapore Orchardgateway by Shangri-La (SG Clean) like?
JEN Singapore Orchardgateway by Shangri-La (SG Clean) is in Orchard, a short 1-minute walk from Somerset Station and 4 minutes' walk from Orchard Road.

Overall score and ratings

9.2

Superb

9.2/10

Cleanliness

9.1/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Keith, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

A solid stay in a great location....
Friendly easy check in. Room quiet and nice. Bathroom a strange layout? Not for our taste! Great breakfast!
Christopher, 2-night trip
Verified Hotels.com guest review

6/10 Good

Good location but service can be improve
The hotel location is very strategic. Few mins walk to MRT , surrounded by shopping areas and food. Very very convenient. However the check in process was horrible. We waited almost 45 mins. Each check in took more than 15 mins and there was only 2 counters.
LEE HOON, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

in general is good, good location.. pillow is too soft to my liking....
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient and comfortable
Jen is located above a metro station and in a complex with 3 shopping centers..lots of eating choices and shopping opportunities. The rooms were clean and the beds especially comfortable. The staff were helpful and the roof top pool beautiful
Lino, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stay was most comfortable. Will return to stay again.
4-night trip
Verified Hotels.com guest review

8/10 Very Good

Jens, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cindy, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Markus, 3-night trip
Verified Hotels.com guest review