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Essence Palace Hotel, Hanoi

3.5 stars
27 Gia Ngu StreetHoan Kiem District, Hanoi10000Vietnam, ‏‎800-491-6126
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Outstanding4.6 / 5
  • I was impressed with the staffs. When they brought me to my room 64. I was not impressed…Apr 2, 2016
  • Enjoyed the hotel. Great buffet breakfast. Very courteous and helpful staff.Mar 9, 2016
56See all 56 Hotels.com reviews
From 673 reviewsTripAdvisor Traveller Rating

Essence Palace Hotel, Hanoi

Hotel Info: 866-539-8117

from $36
  • Suite
  • Family Room, Connecting Rooms
  • Standard Room
  • Superior Room
  • Junior Suite, Balcony
  • Deluxe Room
  • Deluxe Room, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 25 rooms

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

Parking

  • Self parking (limited) *

  • Discounted offsite parking

Other information

  • Smoke-free property

Also known as

  • Essence Palace Hotel Hanoi
  • Essence Palace Hotel
  • Essence Palace Hanoi
  • Essence Palace

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 2 per night

Rollaway beds are available for USD 15 per night

Full breakfast is offered for an extra charge of USD 10 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one way)

Train station pick-up service is offered for an extra charge

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Full-service spa
Working away
  • 24-hour business center
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • Tablet computer
Stay connected
  • In-room computer
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Essencia . Services include massages.

The spa is open daily.

Dining

Gia Ngu restaurant - This fine-dining restaurant specializes in Vietnamese cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.

Essence Palace Hotel, Hanoi’s small print

Also known as

  • Essence Palace Hotel Hanoi
  • Essence Palace Hotel
  • Essence Palace Hanoi
  • Essence Palace

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 2 per night

Rollaway beds are available for USD 15 per night

Full breakfast is offered for an extra charge of USD 10 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 56 reviews

Essence Palace Hotel, Hanoi
Outstanding5.0 / 5
Amazing experience!!
Amazing service with a smile. When you need something they don't just give directions they actually walk you over to the place personally. Will stay here or at the other 2 Essence properties for sure when I return to Vietnam!
2 night trip
Essence Palace Hotel, Hanoi
Outstanding5.0 / 5
great find! would stay again!
we spent 4 nights here and had a wonderful stay. the hotel staff are fantastic - and unlike other countries, the staff really make or break your visit because the best planning is not done here using guidebooks or trip advisors. they were able to get us upgraded onto a great halong bay cruise after being told that all high end cruises were sold (do not wait last minute to do this!) on the top two lines (indochina and paradise), they showed us to a laundry service, found us great local food (pho, bun cha). we stayed in a deluxe room (upgraded to balcony view) for about $70 which was great. large, spacious, HUGE bathroom complete with Japanese TOTO bidet toilet, good AC. wifi is pretty fast. location is fantastic, right in the old quarter. it is bit noisy though in this neighborhood, so you should make sure you bring ear plugs.
3 night romance trip
Essence Palace Hotel, Hanoi
Outstanding5.0 / 5
Best in Hanoi
This was an excellent hotel, the room itself was really perfect, the staff is friendly and very helpful, they delivered a complimentary bowl of fruit to me every day. The food in the hotel was really good. Located in the heart of the old quarter its an excellent location but quite a quiet relief from the business of Hanoi at the end of the day. If I am every back in Hanoi this is the hotel I will be staying at.
1 night trip
Essence Palace Hotel, Hanoi
Excellent4.0 / 5
4 days in Hanoi
My husband and I had a very enjoyable 4 days in Hanoi at the Essence. The staff is top notch and helped in many ways, including help with getting my phone sim card changed, and for arranging transport. The day and night managers both spoke English very well, and this helped us immensely in being able to navigate the neighborhood and have questions answered. Although our room was small, it was very comfortable, and because it was in the back of the building, it was quiet. The air conditioning worked well and that was important, as it was EXTREMELY hot and humid in Hanoi. We did not have a window, but considering the noise level outside, this was probably a good thing. The tv had many stations in English, including a movie channel. The hotel restaurant is excellent, and the breakfasts varied and delicious. We ate there for other meals, and they were excellent as well. The hotel is situated right smack in the middle of the old city, surrounded by lots of noise and street action. The location puts you in easy walking distance of Hoan Kiem Lake, and many restaurants. In this price range, we believe it an excellent choice. Also recommend that you let them arrange a car to pick you up at the airport. It only cost US$18, and it was well worth it to have a driver who knew how to navigate to get to the hotel.
4 night romance trip
Essence Palace Hotel, Hanoi
Outstanding5.0 / 5
Amazing hotel, great WIFI!
perfectly located in the heart of the old quarter. very clean. great facilities. superb wifi that worked without a glitch; the room even came with a laptop that worked great. the staff was great and very kind and helpful and the morning buffet breakfast was excellent. One of the better hotels I have stayed in anywhere!
2 night romance trip

See all reviews

Essence Palace Hotel, Hanoi

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