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Essence Palace Hotel, Hanoi

3.5 stars
27 Gia Ngu StreetHoan Kiem District, Hanoi10000Vietnam, 800-491-6126
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Outstanding4.7 / 5
Service
Fantastic service
Food
Delicious food
Amenities
Great amenities
Bar
Bar could improve
71See all 71 Hotels.com reviews
From 769 reviewsTripAdvisor Traveller Rating

Essence Palace Hotel, Hanoi

Hotel Info: 866-539-8117

from $43
  • Suite
  • Family Room, Connecting Rooms
  • Standard Room
  • Superior Room
  • Junior Suite, Balcony
  • Deluxe Room
  • Deluxe Room, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 25 rooms

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

Parking

  • Self parking (limited) *

  • Discounted offsite parking

Also known as

  • Essence Palace Hotel Hanoi
  • Essence Palace Hotel
  • Essence Palace Hanoi
  • Essence Palace

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 2 per night

Rollaway beds are available for USD 15 per night

Full breakfast is offered for an extra charge of USD 10 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one way)

Train station pick-up service is offered for an extra charge

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Full-service spa
Working away
  • 24-hour business center
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • Tablet computer
Stay connected
  • In-room computer
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Essencia . Services include massages.

The spa is open daily.

Dining

Gia Ngu restaurant - This fine-dining restaurant specializes in Vietnamese cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.

Essence Palace Hotel, Hanoi’s small print

Also known as

  • Essence Palace Hotel Hanoi
  • Essence Palace Hotel
  • Essence Palace Hanoi
  • Essence Palace

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 2 per night

Rollaway beds are available for USD 15 per night

Full breakfast is offered for an extra charge of USD 10 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.7 /5 from 71 reviews

Essence Palace Hotel, Hanoi
Outstanding5.0 / 5
Outstanding service
The service was amazing. The staff went out of their way to be helpful and make our time in Hanoi go smoothly. They kept our luggage for us while we were out of town for two nights. The breakfast buffet and the meal we had their were very good. Our first two nights, we were in one of their smaller rooms. It was well appointed but snug. The third night we had one of their larger rooms with a balcony. That was much better space wise however you did hear the street noise in the morning.
1 night romance trip
Essence Palace Hotel, Hanoi
Fair2.0 / 5
All mold out
I was impressed with the staffs. When they brought me to my room 64. I was not impressed because of the heavy mold smells. I looked into the shower stall. It was laid with molded wood panels. These woods must have been there for some time. It was black and full of fungus/molds. My allergy acted up due to these molded woods. Who would put these woods over tiles, unless the hotel wants to cover something. Not impress and would not stay here again.
1 night trip
Essence Palace Hotel, Hanoi
Outstanding5.0 / 5
Great stay in Hanoi
Enjoyed the hotel. Great buffet breakfast. Very courteous and helpful staff.
4 night trip
Essence Palace Hotel, Hanoi
Outstanding5.0 / 5
Amazing experience!!
Amazing service with a smile. When you need something they don't just give directions they actually walk you over to the place personally. Will stay here or at the other 2 Essence properties for sure when I return to Vietnam!
2 night trip
Essence Palace Hotel, Hanoi
Outstanding5.0 / 5
great find! would stay again!
we spent 4 nights here and had a wonderful stay. the hotel staff are fantastic - and unlike other countries, the staff really make or break your visit because the best planning is not done here using guidebooks or trip advisors. they were able to get us upgraded onto a great halong bay cruise after being told that all high end cruises were sold (do not wait last minute to do this!) on the top two lines (indochina and paradise), they showed us to a laundry service, found us great local food (pho, bun cha). we stayed in a deluxe room (upgraded to balcony view) for about $70 which was great. large, spacious, HUGE bathroom complete with Japanese TOTO bidet toilet, good AC. wifi is pretty fast. location is fantastic, right in the old quarter. it is bit noisy though in this neighborhood, so you should make sure you bring ear plugs.
3 night romance trip

See all reviews

Essence Palace Hotel, Hanoi

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