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Hideaway at Royalton Riviera Cancun - All Inclusive, Puerto Morelos

4.5 stars
Carretera Federal 307Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto MorelosQROO77500Mexico, 800-491-6126
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Excellent4.2 / 5
  • The service was exceptional. The food was great for an all inclusive resort with several…Sep 4, 2016
  • I enjoyed it very much. The only downside is they're too far from the town.Jun 13, 2016
180See all 180 Hotels.com reviews
From 1,835 reviewsTripAdvisor Traveller Rating

Hideaway at Royalton Riviera Cancun - All Inclusive, Puerto Morelos

Hotel Info: 866-539-8117

from $377
  • Luxury Junior Suite Ocean View
  • Luxury Suite Swim Out
  • Luxury Presidential One Bedroom Suite Ocean View Diamond Club
  • Luxury Junior Suite
  • Luxury Suite Ocean View Swim Out Diamond Club
  • Luxury Junior Suite Swim Out
  • Junior Suite (Luxury Non-Refundable)
  • Honeymoon Suite Ocean View (Diamond Club)
  • Luxury Suite Ocean View With Terrace Jacuzzi Diamond Club
  • Luxury Suite With Terrace Jacuzzi
  • Luxury Suite Ocean View With Terrace Jacuzz

At a glance

Key facts

Hotel size

  • This hotel has 343 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Smoke-free property
  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

Also known as

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos

Policies

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 10 restaurants
  • 4 beach bars
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Fitness facilities
  • Indoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Casino
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Health club
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 6
  • Meeting rooms 6
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2014
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed
  • Sofa bed size double
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Separate sitting area
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Opa Mediterranean - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hideaway at Royalton Riviera Cancun - All Inclusive, Puerto Morelos’s small print

Also known as

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos

Policies

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 180 reviews

Hideaway at Royalton Riviera Cancun - All Inclusive, Puerto Morelos
Excellent4.0 / 5
Relax vacation
Enjoyed staying inside the hotel. Room is clean and very comfortable. We enjoyed going Buffet. There are many various food. Workers in hotel are very friendly, always serve you the drink and food. Only 1 thing we dislike is TravelSmart. First they will tell you to join for future discount, they said the meeting will be only 90 minutes. At the end, we spent more than 2 1/2 hours on listening their nonsense promotion. At the beginning they offered us $70,000 for special discount for 15 years, then we said we can't afford it. I thought we can go, No... They still want to sell us with $2000 for short period discount. We already said NO, they still keep us there. They are same as Timeshare, it is just different name.
3 night romance trip
Hideaway at Royalton Riviera Cancun - All Inclusive, Puerto Morelos
Good3.0 / 5
Terrible Beach!!!!!!!!
The resort is new so it was very nice. The beach was terrible!!!! There was so much seaweed that the water was brown. I didn't go into the water once because it was so bad. I asked some of the employees if it was like this all the time and they told me that it was. I've been to Cancun several times and I have never seen a beach as bad as this one.
4 night romance trip
Hideaway at Royalton Riviera Cancun - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Summer Get-a-way
Our stay was amazing. The service was great the views were outstanding, the food was awesome everywhere we went. If you get butler service you have to request Randy. He went above and beyond what we could ever imagine to make our stay memorable. We are pool people and had a great server named Pedro that works in the morning until the afternoon about 5pm. He made sure our glass was never empty and even made sure at lunch time we were offered a lunch menu at the pool. We left our boombox at the pool and Pedro went out of his way to bring it to our room. Great great service from him! We are planning on going back in Feb and will request these two workers because they are that good!
6 night romance trip
Hideaway at Royalton Riviera Cancun - All Inclusive, Puerto Morelos
Poor1.0 / 5
Royalton Riviera Cancun is WORSE THAN HORRIBLE!!
The service at The Royalton is beyond HIDEOUS! Worst vacation I have ever had! This resort needs to close its doors, restaff to the levels it needs to handle guest population and retrain! Management is non existent and should be ashamed of the operation they are running! What an abomination and his/her responses to the TripAdvisor reviews is a further indication that he/she has no business in that position. You are better off lighting your money on fire than wasting it at The Royalton!
7 night family trip

See all reviews

Hideaway at Royalton Riviera Cancun - All Inclusive, Puerto Morelos

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