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Lotte Hotel Hanoi

5.0 star property
Luxury Hanoi hotel with full-service spa, connected to a shopping centre

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Lotte Hotel Hanoi

Photo gallery for Lotte Hotel Hanoi

Outdoor banquet area
View from property
1 bedroom, minibar, in-room safe, desk
2 bars/lounges, cocktail bar
View from property

Overview of Lotte Hotel Hanoi

9.4 out of 10 Exceptional
9.4/10 Exceptional

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Health club
  • Sauna
  • Spa tub
  • 24-hour room service
  • Room service
  • Business centre
  • Airport shuttle
  • 24-hour front desk
Feel at home
  • Children stay free
  • Private bathroom
  • Separate bath and shower
  • Separate bedroom
  • Television
  • Daily housekeeping

Room options

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 147 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

  • 99 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King

1 bedroom, minibar, in-room safe, desk

Junior Suite King

  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe King Room (Club Lounge Access)

City view

Club Deluxe King Room (Club Lounge Access)

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior King Suite (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Club Junior King Suite (Club Lounge Access)

  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

City view

Deluxe King Room

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Twin Suite (Club Lounge Access)

Club Junior Twin Suite (Club Lounge Access)

Club Junior Twin Suite (Club Lounge Access)

  • 61 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe Twin Room (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Club Deluxe Twin Room (Club Lounge Access)

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite Twins

1 bedroom, minibar, in-room safe, desk

Junior Suite Twins

  • 61 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

About this area

What's nearby

  • In Ba Dinh
  • West Lake - 2 min drive
  • Ho Chi Minh Mausoleum - 3 min drive
  • St. Joseph's Cathedral of Hanoi - 5 min drive
  • Vietnam National Convention Center - 5 min drive
  • Hanoi Old Town Night Market - 6 min drive
  • Hoan Kiem Lake - 6 min drive
  • O Quan Chuong - 6 min drive
  • Dong Xuan Market - 6 min drive
  • Hanoi Opera House - 5 min drive
  • Thang Long Water Puppet Theatre - 6 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive
  • Hanoi Railway Station - 12 min drive
  • Hanoi Long Bien Station - 16 min drive
  • Hanoi Giap Bat Station - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Pizza 4Ps Lotte Hanoi - 1 min walk
  • Pizza 4P - 5 min walk
  • 割烹 㐂六 - 8 min walk
  • Joma Bakery Cafe - Liễu Giai - 4 min walk
  • Kita Guni - 10 min walk
Map

About this property

Lotte Hotel Hanoi

Lotte Hotel Hanoi puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for VND 1474200 per vehicle. Guests can visit the spa to be pampered with massages or manicures and pedicures, and Grill 63, one of 4 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. Fellow travellers say good things about the overall property condition.

Languages

English, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 318 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Barbecue grills
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Basketball

Working away

  • Business centre
  • Conference space (13870 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Assistive listening devices available

Room amenities

Be entertained

  • 48-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Dining

Grill 63 – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Red River – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Tim Ho Wan – This restaurant specialises in dim sum.
Top of Hanoi – On-site brasserie. Guests can enjoy drinks at the bar.
Pharaohs – This cocktail bar only serves light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 1474200 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for VND 822500.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Frequently asked questions

Does Lotte Hotel Hanoi offer free cancellation for a full refund?
Yes, Lotte Hotel Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Lotte Hotel Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Lotte Hotel Hanoi?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Lotte Hotel Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Lotte Hotel Hanoi?
Yes, there's free self parking.
Is an airport shuttle service offered by Lotte Hotel Hanoi?
Yes, an airport shuttle is available. The charge is VND 1474200 per vehicle one-way.
What are the check-in and check-out times at Lotte Hotel Hanoi?
You can check in starting at 3:00 PM. Check-out time is noon.
What is there to do at Lotte Hotel Hanoi and nearby?
On-site recreation at Lotte Hotel Hanoi includes basketball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Lotte Hotel Hanoi also has 2 bars and an outdoor pool, as well as a sauna and a health club.
Are there restaurants at or near Lotte Hotel Hanoi?
Yes, there are 4 on-site restaurants, featuring Chinese cuisine.
What's the area around Lotte Hotel Hanoi like?
Lotte Hotel Hanoi is a short 4-minute walk from Lotte Center Hanoi and 20 minutes' walk from West Lake.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Daniel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

MOON IL, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Amazing stay in 5 star hotel. Very reasonably priced. Great bathrooms and view of Hanoi - we were on 52nd floor. Breakfast was not included in our rate and the buffet was 749,000VND per person so we opted for another choice down then street.
Zachery, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Kanniphat, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed at the Lotte for one night only but the hotel was so courteous to allow us to store our luggages for 3 days. So professional and kind. We will definitely stay here again.
LUE, 1-night family trip
Verified Expedia guest review

8/10 Very good

It was amazing
ACHAL, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Lotte hotel is located in the city center and close to the Zoo. The staff is excellent and make one feel very special. The lounge is very nice and again the staff makes it so pleasant. Highly recommended!
Keld, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

The hotel has a nice view.