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Lotte Hotel Hanoi

Photo gallery for Lotte Hotel Hanoi

Outdoor banquet area
View from property
1 bedroom, minibar, in-room safe, desk
2 bars/lounges, cocktail bar
View from property

Overview of Lotte Hotel Hanoi

Lotte Hotel Hanoi

5.0 star property
Luxury Hanoi hotel with full-service spa, connected to a shopping centre
9.4 out of 10 Exceptional
9.4/10 Exceptional

1,000 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is €116
Price available on 31/05/2023
Map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Health club
  • Sauna
  • Spa tub
  • 24-hour room service
  • Room service
  • Business centre
  • Airport shuttle
  • 24-hour front desk
For families
  • Children stay free
  • Private bathroom
  • Separate bath and shower
  • Separate bedroom
  • Television
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Ba Dinh
  • Lotte Center Hanoi - 1 min drive
  • West Lake - 2 min drive
  • Ho Chi Minh Mausoleum - 3 min drive
  • St. Joseph's Cathedral of Hanoi - 5 min drive
  • Hanoi Old Town Night Market - 6 min drive
  • Hoan Kiem Lake - 6 min drive
  • O Quan Chuong Gate - 6 min drive
  • Dong Xuan Market - 6 min drive
  • Hanoi Opera House - 5 min drive
  • Thang Long Water Puppet Theatre - 6 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 30 min drive
  • Hanoi Railway Station - 11 min drive
  • Hanoi Long Bien Station - 15 min drive
  • Hanoi Giap Bat Station - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Top of Hanoi - 1 min walk
  • Angel In Us Coffee - 2 min walk
  • Pizza 4Ps Lotte Hanoi - 1 min walk
  • Daewoo club lounge - 3 min walk
  • Manwah Hotpot Lẩu Đài Loan Cơ sở 3 6th floor Lotte Centre 54 Liễu Giai - 2 min walk
Map

About this property

Lotte Hotel Hanoi

Placing you 2.8 mi (4.6 km) from Hoan Kiem Lake and 3.1 mi (4.9 km) from O Quan Chuong Gate, Lotte Hotel Hanoi offers an airport shuttle (available 24 hours) for VND 1474200 per vehicle. Guests can visit the spa to be pampered with massages or manicures and pedicures, and Grill 63, one of 4 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. Fellow travellers love the breakfast and location.

Languages

English, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 318 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • BBQs
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Basketball

Working away

  • Business centre
  • Conference space (13870 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Assistive listening devices available

Room amenities

Be entertained

  • 48-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Dining

Grill 63 – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Red River – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Tim Ho Wan – This restaurant specialises in dim sum.
Top of Hanoi – On-site brasserie. Guests can enjoy drinks at the bar.
Pharaohs – This cocktail bar only serves light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 1474200 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for VND 822500.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Frequently asked questions

Does Lotte Hotel Hanoi offer free cancellation for a full refund?
Yes, Lotte Hotel Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Lotte Hotel Hanoi?
As of 29 May 2023, prices found for a 1-night stay for 2 adults at Lotte Hotel Hanoi on 31 May 2023 start from €116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Lotte Hotel Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Lotte Hotel Hanoi?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Lotte Hotel Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Lotte Hotel Hanoi?
Yes, there's free self parking.
Is an airport shuttle service offered by Lotte Hotel Hanoi?
Yes, an airport shuttle is available. The charge is VND 1474200 per vehicle one-way.
What are the check-in and check-out times at Lotte Hotel Hanoi?
You can check in starting at 3:00 PM. Check-out time is noon.
What is there to do at Lotte Hotel Hanoi and nearby?
On-site recreation at Lotte Hotel Hanoi includes basketball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Lotte Hotel Hanoi also has 2 bars and an outdoor pool, as well as a sauna and a health club.
Are there restaurants at or near Lotte Hotel Hanoi?
Yes, there are 4 on-site restaurants, featuring Chinese cuisine.
What's the area around Lotte Hotel Hanoi like?
Lotte Hotel Hanoi is a short 4-minute walk from Lotte Center Hanoi and 20 minutes' walk from West Lake. Travellers love the hotel's prime location.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.3/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

The hotel has a nice view.
Dong, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I spent two nights at Lotte Hotel and found it a great hotel. The location is convenient, the room was very clean, the service was impressive,The staff were pleasant, customer-centric and helpful. I recommend this hotel.
NGOC, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice clean, quiet hotel. Great breakfast buffet. Front desk staff have been very helpful.
Margaret, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Chris, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The lighting inside the elevators is too bad, we can not even read well the info of each floor. The staff who received guesses at the breakfast entry is rude. Waiting Time to get service we asked is longer than expected. Foods (breakfast) doesn’t vary much. Very disappointed.
Verified Expedia guest review

10/10 Exceptional

David from the tours desk was the most amazing staff memeber a vompany could ask for he went above and beyond to make sure my wife and i had an amazing experience
Verified Expedia guest review

8/10 Very good

Nice and convenient hotel but a bit old
Verified Expedia guest review

10/10 Exceptional

Verified Orbitz guest review

6/10 Good

Staff were not as attentive and helpful although I stayed in a club room. Food and beverages served in the club lounge was one of the worst I’ve tried in all the club lounges I’ve been to so far. Breakfast served at 63F was much better. There is no difference in terms of service on the club level, so you don’t have to pay more for it. There are also two different types of views on the club level, one is city with some smaller lakes and the other is west lake view, but you can just go up to Top of Hanoi and get a 360 degrees view of the city.
1-night trip
Verified Hotels.com guest review