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Silk Queen Hotel, Hanoi

4-star4 stars
100 Hang Gai StreetHoan Kiem District, Hanoi10000Vietnam
Family-friendly Hanoi hotel in Hoan Kiem, walk to Thang Long Water Puppet Theatre
  • Free buffet breakfast, free WiFi, and free parking
Superb9.0
  • From the online arranged airport transfer, to the quick, efficient check-in procedure, to…Nov 13, 2017
  • The staff was great and friendly. The rooms were clean and the price is great. Would…Nov 1, 2017
214See all 214 Hotels.com reviews
From 326 reviewsTripAdvisor Traveller Rating

Silk Queen Hotel, Hanoi

from $42
  • Deluxe Double or Twin Room (Inner Window)
  • Luxury Double Room, 1 Bedroom, City View
  • Suite, Terrace, City View
  • Family Suite, 2 Bedrooms, Terrace, City View
  • Family Triple Room, Multiple Bedrooms, City View
  • Grand Room, City View

At a glance

Key facts

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 16

Travelling with others

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Free babysitting/childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Parking

  • Free self parking
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
Working away
  • Business center
  • Conference space size (feet) - 700
  • Conference space size (meters) - 65
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2014
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Cable TV channels
  • Tablet computer
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Silk Queen Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, and a steam room.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Silk Queen Bar - Onsite bar.

Awards and affiliations

  • Silk Queen Hotel is listed in the 2015 Condé Nast Traveler Hot List.
  • The property is a member of the Small Luxury Hotels of the World.

Silk Queen Hotel, Hanoi’s small print

Also known as

  • Silk Queen Hotel Hanoi
  • Silk Queen Hotel
  • Silk Queen Hanoi
  • Silk Queen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the spa without adult supervision.

Guests under 6 years old are not allowed in the spa.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for VND 749000.0 per night

Airport shuttle service is offered for an extra charge of VND 405000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Silk Queen Hotel, Hanoi

Landmarks

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre (5-minute walk)
  • Hoan Kiem Lake (9-minute walk)
  • Temple of Literature (25-minute walk)
  • Ho Chi Minh Mausoleum (27-minute walk)
  • Hang Gai Street (1-minute walk)
  • Hang Da Market (4-minute walk)
  • St. Joseph Cathedral (5-minute walk)

Getting around

  • Hanoi (HAN-Noi Bai Intl.) 40-min drive
  • Hanoi Long Bien Station 16-min walk
  • Hanoi Railway Station 16-min walk
  • Hanoi Gia Lam Station 13-min drive
  • Free self parking
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Recent reviews

Superb 9.0 From 214 reviews

Silk Queen Hotel, Hanoi
Exceptional10.0
Excellent,
Staff very professional, kindly, smiling and helpful.
Catherine, us2 night romance trip
Silk Queen Hotel, Hanoi
Exceptional10.0
Silk Queen lives up to her name
Everything excellent, SUPER SUPER SIZED KING BED best value for money, Good breakfast great staff
david, us3 night romance trip
Silk Queen Hotel, Hanoi
Exceptional10.0
Great visit in HOT Hanoi!
If I ever go back to Hanoi I'd stay here again! The staff was very courteous, pleasant & helpful. The breakfast was awesome & changed daily with western & Vietnamese dishes. It's located in the old quarter of Hanoi right on Silk Rd. with numerous local eateries & shops. The only draw back was the type of room I booked, a 2 bedroom suite. It wasn't really a separate 2 bedroom suite, more like 1 large main room & off to the side another smaller room with a double bed. Lovely hotel but I don't think a 4 star rating is correct.....maybe 3.5 stars is more like it!
David, us5 night family trip
Silk Queen Hotel, Hanoi
Exceptional10.0
The room were clean and comfortable. The staff were very helpful and friendly
Amy, us2 night family trip
Silk Queen Hotel, Hanoi
Exceptional10.0
Amazing old city hotel with world class service
If you're visiting Hanoi for the first time, the Silk Queen hotel has my absolute highest recommendation. The location is fantastic, as they are located right in the heart of the night market yet the rooms are quite. The room was super comfortable, the wifi was fast and breakfast was delicious, but the best part of staying at the Silk Queen is the world class service they provide. Especially the sales manager Nguyen, who went above and beyond to arrange our airport shuttle upon arrival and our cruise package for Halong Bay. We have stayed at fine hotels around the world, so we've had a lot of great service, but I would definitely put Nguyen at the top of the list. Hanoi is an amazing city and staying at the Silk Queen made it even better.
frank, us1 night family trip

See all reviews

Silk Queen Hotel, Hanoi

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