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Silk Queen Hotel, Hanoi

4 stars4 stars
100 Hang Gai StreetHoan Kiem District, Hanoi10000Vietnam, 800-491-6126
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Excellent4.4 / 5
  • enjoyed our stay here! Nice breakfast and close to attractions!May 10, 2017
  • Great hotel in a great location with a nice big comfy soft bed. The staff were really…May 3, 2017
126See all 126 Hotels.com reviews
From 265 reviewsTripAdvisor Traveller Rating

Silk Queen Hotel, Hanoi

Hotel Info: 866-539-8117

from $39
  • Suite, Terrace, City View
  • Luxury Double Room, 1 Bedroom, City View
  • Grand Room, City View
  • Deluxe Double or Twin Room (Inner Window)
  • Family Triple Room, Multiple Bedrooms, City View
  • Family Suite, 2 Bedrooms, Terrace, City View

At a glance

Key facts

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 16

Travelling with others

Children

  • Free babysitting/childcare

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Train station pickup *

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Also known as

  • Silk Queen Hotel Hanoi
  • Silk Queen Hotel
  • Silk Queen Hanoi
  • Silk Queen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the spa without adult supervision.

Guests under 6 years old are not allowed in the spa.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for VND 749000.0 per night

Airport shuttle service is offered for an extra charge of VND 405000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

In the hotel

Taking the kids?
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
Working away
  • Business center
  • Conference space size (feet) - 700
  • Conference space size (meters) - 65
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2014
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Cable TV channels
  • Tablet computer
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Silk Queen Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, and a steam room.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Silk Queen Bar - Onsite bar.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Awards and affiliations

  • Silk Queen Hotel is listed in the 2015 Condé Nast Traveler Hot List.
  • The property is a member of the Small Luxury Hotels of the World.

Silk Queen Hotel, Hanoi’s small print

Also known as

  • Silk Queen Hotel Hanoi
  • Silk Queen Hotel
  • Silk Queen Hanoi
  • Silk Queen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the spa without adult supervision.

Guests under 6 years old are not allowed in the spa.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for VND 749000.0 per night

Airport shuttle service is offered for an extra charge of VND 405000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 126 reviews

Silk Queen Hotel, Hanoi
Outstanding5.0 / 5
I'd stay here again
Great hotel. Lovely huge room. Good position in the heart of old town and easy walk to the lake.
2 night romance trip
Silk Queen Hotel, Hanoi
Outstanding5.0 / 5
Really nice hotel with genuinely nice staff
Really nice hotel with genuinely friendly and helpful staff. Clean and comfortable room, and deep bath tub for soaking. So nice! The location is also great, right in the heart of the old town. You can walk easily to tons of food, bars, and tourist attractions. They were also able to book a good day tour to tam coc for us. Overall, it was a great hotel and a good experience.
2 night romance trip
Silk Queen Hotel, Hanoi
Good3.0 / 5
Pre-Halong Bay Stay
I stayed here for three nights before my cruise to Halong Bay. Either I had a bad experience or these other reviewers have never stayed at a truly great hotel. My room was never cleaned without me asking for it to be done as I was leaving even with the "Make up room" sign on the door. After the first cleaning a hand towel went missing and I was questioned about it every time and every cleaning afterwards. I literally took the receptionist to the room, showed her all the towels were accounted for and has the same conversation the next cleaning. The room was okay but looked more like a budget 3 star and there wasn't much ventilation in the bathroom so it smelled mildewy. The staff was polite enough but they didn't go out of their way to help or anticipate guests needs. The one highlight of the stay was the food. They had an extensive and cheap room service menu and adequate breakfast to start your day with buffet options and a hot station offering eggs any way and a noodle soup that changed daily. The room service prices were just as competitive as the grocery store and everything I tried was delicious. I stayed at an exceptional hotel after my cruise that was only a little more expensive so I would not stay here again.
3 night trip
Silk Queen Hotel, Hanoi
Outstanding5.0 / 5
Winner
Great boutique hotel. Free upgrade and early check in.
3 night romance trip
Silk Queen Hotel, Hanoi
Outstanding5.0 / 5
Warm hospitality is Silk Queen's trade mark.
We had a wonderful stay for four days at this lovely boutique hotel. The staff and their service is simply outstanding. They are extremely polite, courteous.warm and service minded.Very proactive. The hotel is located in the heart of the Old Quarters. It has a great location advantage for a tourist interested in sightseeing. We could find numerous Vegan and Vegetarian Restaurants nearby. Silk Queen is great value for money.
4 night romance trip

See all reviews

Silk Queen Hotel, Hanoi

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