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All properties in Chetumal, Mexico
1 room, 2 adults

Hotel Villanueva, Chetumal

4-star4 stars
Carmen O. de Merino No. 166, Chetumal, QROO, 77000, Mexico

4-star hotel in Chetumal with indoor pool, restaurant
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Beautiful beach
Great location
Quite clean
Room is all right
202See all 202 reviews
From 223 reviews

TripAdvisor Traveller Rating

Hotel Villanueva, Chetumal

from $45
  • Standard Room
  • Double Room

What’s around Hotel Villanueva, Chetumal


  • Heart of Chetumal
  • Explanada de la Bandera - 2 min walk
  • Fisherman's Fountain - 2 min walk
  • Chetumal Ferry Terminal - 8 min walk
  • Palacio Municipal De Othon P. Blanco - 15 min walk
  • Museum of Maya Culture - 15 min walk
  • Lighthouse Museum - 16 min walk
  • Museo de la Cultura Maya - 17 min walk

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 9 min drive
  • Corozal (CZH) - 37 min drive
  • Free self parking
  • Extended parking (surcharge)
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 72 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
Airport shuttle service is available on request from 6:00 AM to 5:30 AM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets stay free

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 22 lb)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle from 6:00 AM to 5:30 AM *


  • Free self parking

  • Extended parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
Working away
  • Number of meeting rooms - 3
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Safe-deposit box at front desk
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping

Special features


Ventolera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks Ventolera - This coffee shop specializes in international cuisine and serves brunch only. Open daily.

Hotel Villanueva, Chetumal’s small print

Also known as

  • Hotel Villanueva
  • Hotel Villanueva Chetumal
  • Villanueva Chetumal
  • Hotel Villanueva Chetumal, Mexico - Quintana Roo


Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Extended parking costs MXN 50 per night

Breakfast costs between MXN 50 and MXN 150 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 120 per person (one-way)

Airport shuttle service for children costs MXN 120

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.6 From 202 reviews

Hotel Villanueva, Chetumal
Very Good8.0
When you just need a place to sleep
Just needed a bed for the night before heading in to Belize. Very fairly priced. Complementary large indoor parking.
svante, us1 night trip with friends
Hotel Villanueva, Chetumal
Very Good8.0
Good Hotel, Great Location; Even Better Staff...
We live in Belize and went to Chetumal, MX for the first time to visit and do some shopping. We found Hotel Villanueva as we thought that it was part of a chain that we have stayed at in Guatemala in the past, but we were wrong. The hotel is a great location with tons of walking access to the waterfront restaurants, cafes, etc...very close by. Covered & secure parking was perfect for our Land Rover. This would be a normal review, but the staff was very good. Especially Angel as the doorman and the front-end manager, who was training a new hire. We speak limited Spanish, but the staff went out of the way to help us get around town, point us in the right direction, as well as help us when we were in a pinch. The hotel was nice enough, clean and everything worked...but the staff made it a great stay. Easily one of the better values that we have received in a hotel within the region. P.S. The torta stand that sits kitty-corner to the front door is delicious!
James, usRomance trip
Hotel Villanueva, Chetumal
Very Good8.0
Nice place, but different
We asked to be moved from the first floor to the second or third because of all the noise from children at the indoor pool and that made things much quieter. There are no windows to the outside so the only natural light comes from the large obscured glass window in each room. After you get used to it, it is okay. The internet was okay speed and available throughout the hotel, including the Starbucks shop. The Sunday brunch in the restaurant was nice and the service was good. The staff spoke English passably well which was good for us as we only speak English. Everyone on staff was very eager to please and always had a pleasant smile. The hotel is across the street from the sea, which was beautiful. No view of the sea from the room however. All in all, it was an okay stay but different from what we expected.
Rodger, us3 night romance trip
Hotel Villanueva, Chetumal
A bit disappointed
TV service was down and blamed on the provider. We found that the hotel was the only one with the problem. The staff attempted to make it right, however, gave up. When we returned to our room after a meal, we were told it was working yet it was not. Not sure what the actual truth was with the situation. This is our second visit to this hotel. While the staff made sufficient attempts to accommodate us during this stay, we remembered we were not 100% pleased on our first visit about a year ago. We decided not to return to this hotel in the future.
Barry, usOther trip
Hotel Villanueva, Chetumal
Excellent service, very clean, outstanding staff
Gloria, us4 night family trip

See all reviews

Hotel Villanueva, Chetumal

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