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Hotel Villanueva, Chetumal

4-star4 stars
Carmen O. de Merino No. 166ChetumalQROO77000Mexico

4-star hotel in Chetumal with indoor pool, restaurant
  • Free WiFi and free parking
Beautiful beach
Great location
Quite clean
240See all 240 reviews
From 204 reviewsTripAdvisor Traveller Rating

Hotel Villanueva, Chetumal

from $33
  • Standard Room
  • Double Room

At a glance

Key facts

Hotel size

  • This hotel has 73 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets stay free

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 10 kg)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available on request) *


  • Free self parking

  • Extended parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa services on site
Working away
  • One meeting room
  • Conference center
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping

Special features


Ventolera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks Ventolera - This coffee shop specializes in international cuisine and serves brunch only. Open daily.

Hotel Villanueva, Chetumal’s small print

Also known as

  • Hotel Villanueva
  • Hotel Villanueva Chetumal
  • Villanueva Chetumal
  • Hotel Villanueva Chetumal, Mexico - Quintana Roo


Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Extended parking costs MXN 50 per night

Breakfast costs between MXN 50 and MXN 150 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Villanueva, Chetumal


  • Heart of Chetumal
  • Palacio Municipal De Othon P. Blanco - 15 min walk
  • Museum of Maya Culture - 15 min walk
  • Oxtankah Ruins - 10.5 mi / 16.9 km
  • Santa Rita Archaeological Reserve - 15.9 mi / 25.7 km
  • Town Hall - 16.9 mi / 27.2 km
  • Clock Tower - 16.9 mi / 27.2 km
  • Manatee Sanctuary - 18.6 mi / 29.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 9 min drive
  • Corozal (CZH) - 52 min drive
  • Free self parking
  • Extended parking (surcharge)
  • Airport shuttle (surcharge)

Recent reviews

Good 7.4 From 240 reviews

Hotel Villanueva, Chetumal
A bit disappointed
TV service was down and blamed on the provider. We found that the hotel was the only one with the problem. The staff attempted to make it right, however, gave up. When we returned to our room after a meal, we were told it was working yet it was not. Not sure what the actual truth was with the situation. This is our second visit to this hotel. While the staff made sufficient attempts to accommodate us during this stay, we remembered we were not 100% pleased on our first visit about a year ago. We decided not to return to this hotel in the future.
Barry, us1 night trip
Hotel Villanueva, Chetumal
Excellent service, very clean, outstanding staff
Gloria, us4 night family trip
Hotel Villanueva, Chetumal
Lovely Place - gets Cold.
The restaurant is amazing! Food is really good and the Starbucks post is amazing. The room is clean and comfortable, but it has no blanket or comforter/cover and the room gets cold.
Lisa, us1 night romance trip
Hotel Villanueva, Chetumal
Clean but the bathroom smelled. Very noisy.
Very noisy
Garry, us1 night trip
Hotel Villanueva, Chetumal
It's not a bad's actually pretty and the indoor pool is a nice touch. However, there is no wifi in the rooms. If you are staying in a room closer to the pool area, you can pick it up, but of course I wasn't. Plus there were dead ants all over my room. I guess it's better than live ants, but it did make me question the cleanliness. I literally borrowed the broom from the housekeeper and swept them up. I would not stay here again.
Lalena, us2 night trip

See all reviews

Hotel Villanueva, Chetumal

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