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Sortis Hotel, Spa & Casino, Autograph Collection, Panama City

4.5-star4.5 stars
56 y 57 East Street, ObarrioBella Vista, Panama CityPanamaPanama

Luxury hotel in Obarrio with 12 restaurants, spa
  • Free WiFi
Fabulous8.6
Vibe
Awesome vibe
Wellness Area
Great wellness & sports facilities
Amenities
Great amenities
Value for money
Value for money could be better
209See all 209 Hotels.com reviews
From 456 reviewsTripAdvisor Traveller Rating

Sortis Hotel, Spa & Casino, Autograph Collection, Panama City

from $159
  • Deluxe Room, City View
  • Suite, 1 Bedroom
  • Suite, 2 Bedrooms
  • Apartment
  • Loft Suite

At a glance

Key facts

Hotel size

  • This hotel has 391 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children's club *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 12 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Spa tub
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 12
  • Conference space size (feet) - 14155
  • Conference space size (meters) - 1315
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2014
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 46-inch LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Sortis Spa has 10 treatment rooms. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Onsite venue #2 - sports bar.

Sortis Hotel, Spa & Casino, Autograph Collection, Panama City’s small print

Also known as

  • Sortis Hotel Spa Casino Autograph Collection Panama City
  • Sortis Hotel Spa Casino Autograph Collection
  • Sortis Spa Casino Autograph Collection Panama City
  • Sortis Spa Casino Autograph Collection

Policies

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Self parking costs USD 5 per day

Valet parking costs USD 5 per day

Breakfast costs between USD 20.00 and USD 30.00 per person (approximately)

Children's club access is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 38 per person (one way)

Airport shuttle for children between the ages of 1 and 10 costs USD 15 (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sortis Hotel, Spa & Casino, Autograph Collection, Panama City

Landmarks

  • In Obarrio
  • National Shrine of the Heart of Mary - 6 min walk
  • Via Espana - 12 min walk
  • Theater Circle - 19 min walk
  • Multiplaza Pacific Mall - 20 min walk
  • Multicentro Panama - 23 min walk
  • ATLAPA Conventions Center - 35 min walk
  • National Bank House Museum - 36 min walk

Getting around

  • Panama City (PAC-Marcos A. Gelabert Intl.) - 15 min drive
  • Panama City (PTY-Tocumen Intl.) - 22 min drive
  • Panama City Passenger Station - 13 min drive
  • Iglesia del Carmen Station - 14 min walk
  • Santo Tomas Station - 30 min walk
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Airport shuttle (surcharge)

Recent reviews

Fabulous 8.6 From 209 reviews

Sortis Hotel, Spa & Casino, Autograph Collection, Panama City
Exceptional10.0
Sortis was fabulous
Pool and staff was amazing. Poker Room was fantastic! Great food. Plenty of things to do for 12 year old kids.
A Traveler, us1 night trip
Sortis Hotel, Spa & Casino, Autograph Collection, Panama City
Fair4.0
No stars here.
Ordered breakfast and received only 1 of 2 orders. First plate's eggs were terrible and cold. Called to inquire and was informed that 2nd plate was on the way. 45 min later called again. They ran out of an ingredient and decided not to sent my breakfast. They could have called (?), but to make things worse on the 3rd call they said I had ordered only one plate! Talked to the manager two times who was going to inquire. Manager E. Villarreal did not even seem to care about my complaint and even rolled her eyes to other employees, very rude and unprofessional. I ended up paying over $40 dollars for an incomplete and awful breakfast. Any manager would have apologized and adjusted the charges. She did nothing even after I asked to adjust the charges, as I paid for a breakfast I did not receive. Rooms and hotel are nice, but will never stay here again until they understand and improve their customer support.
Raphael, us4 night trip
Sortis Hotel, Spa & Casino, Autograph Collection, Panama City
Very Good8.0
The hotel is beautiful. The hallways are wide, grand and clean. The valet, front desk staff, bell captain were welcoming. Our room was spacious. Our room was not clean to the standard I would have expected and it was short on towels. The pillows were hard as rocks. Service at the pool and SportsBar was good. Service at the hotel restaurants on the mail floor was terrible.
Abbe, us2 night trip
Sortis Hotel, Spa & Casino, Autograph Collection, Panama City
Exceptional10.0
Excellent
The Sortis has excellent staff and is one of the best hotels I have ever stayed at .
Condon, us3 night trip
Sortis Hotel, Spa & Casino, Autograph Collection, Panama City
Fair4.0
Trip to Panama City
We went to Panama City for a family vacation and stayed at the Sortis for two days before we settled in to Casca Viejo for the rest of the trip. The staff was aloof and not helpful. The pool was nice and room service was quick other than that the stay was a C- at best. We had a suite on a higher floor and were kept up all night with the sound of loud music with strong bass. I called down to the front desk several times and was told there was a high school graduation party on the roof. The music did not die down until after 2:00am. The staff was indifferent to my complaints and refused to offer any solution. The hotel layout was confusing and and the concierge was not helpful and only pointed and gestured for suggestion on things to do our pklacves to eat. My Spanish is alright, but I have never had any problems communicating.
A Traveler, us2 night family trip

See all reviews

Sortis Hotel, Spa & Casino, Autograph Collection, Panama City

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