Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

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On the beach, free beach cabanas, sun loungers, beach umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas
8 outdoor pools, free cabanas, pool umbrellas

Overview of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

UNESCO Sustainable Travel Pledge

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5-star property
Puerto Morelos beachfront property with free water park and spa

7.6/10 Good

1,864 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
  • 24/7 front desk
The price is $350
Price available on 10/12/2022
Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 9 restaurants and 4 beach bars
  • 2 poolside bars and 3 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 8 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Separate bathtub and shower

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Delfines Beach - 25 min drive
  • La Isla Shopping Mall - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Cozumel Intl. Airport (CZM) - 30.6 miles/49.2 km

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5-star luxury property by the sea
At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can look forward to a casino, free water park access, and a nightclub. This property is a great place to bask in the sun with a beachfront location, free beach cabanas, and 4 beach bars. Treat yourself to a Swedish massage, hydrotherapy, or a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 9 onsite restaurants, which feature international cuisine and more. Yoga classes are offered at the gym; other things to do include boat tours, snorkeling, and water skiing. In addition to 3 swim-up bars and 2 poolside bars, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 8 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars, and free cabanas
  • 3 outdoor tennis courts, luggage storage, and ATM/banking services
  • Barbecue grills, a porter/bellhop, and coffee/tea in the lobby
  • Wedding services, meeting rooms, and an elevator
  • Guest reviews say good things about the family-friendly amenities, dining options, and pool
Room features
All 840 rooms include comforts such as 24-hour room service and jetted bathtubs, in addition to perks like premium bedding and pillow menus. Guest reviews say good things about the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • 49-inch plasma TVs with premium channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 840 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 9 restaurants
  • 3 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Boat tours
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Shopping
  • Pool table
  • Fishing

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 8 outdoor pools
  • Free water park
  • Arcade/game room
  • Casino
  • Full-service spa
  • Nightclub
  • 8 casino gaming tables
  • 12 casino slot machines
  • Spa tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property accepts credit cards and cash.

Also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer free cancellation for a full refund?
Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
As of Oct 5, 2022, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on Oct 12, 2022 start from $350, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Sorry, there's no onsite parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.
What are the check-in and check-out times at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
What is there to do at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino and nearby?
Have fun with onsite activities like kayaking, water skiing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 8 outdoor swimming pools. Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino also has 3 swim-up bars, 2 poolside bars, and a casino, as well as a nightclub, a sauna, and a steam room.
Are there restaurants at or near Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include Los Caporales (6.4 mi), Bugambilias (6.9 mi), and Momo (6.9 mi).
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino like?
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is located on the waterfront, a short 1-minute walk from Costa Occidental de Isla Mujeres National Park. Travelers say this property is in a good location.

Overall score and ratings

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.9/10

Amenities

7.7/10

Property conditions & facilities

7.9/10

Eco-friendliness

6/10 Good

Farhat, 5-night trip
Verified Hotels.com guest review

6/10 Good

Just an all inclusive
This all inclusive resort was just that, all inclusive. We stayed here for a wedding and our rooms were the swimouts suites which was nice to have. The food was ok.... its like they were afraid of using salt or seasoning in it. The beach was covered in SeaWeed so swimming in the ocean was out of the question. Also everytime I was needing something like a straw for my daughter they told us they had none, when in reality they did have some but only if you gave them a big enough tip to go get it from the pool area. I expected tipping to happen but to what extent. Last thing the smell of the seaweed was almost unbareable at times so that too. P.S. I hope you like pepsi products because thats all they have.
The seaweed at the beach.
Saul, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

Overall stay
Rooms were awesome. Weather was hot and humid. Restaurants had no a/c but food was great.
Viet, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Pictures can be deceiving. Room was kinda clean still have food crumbs and the upstairs jacuzzi bath was filthy woke up to roaches in our room .Staff was nice and amazing. Food was okay we had dinner at the Mexican restaurant there waited an hour for our 80.00 stake drinks was good there.
Amanda, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The resort management need to evaluate the service levels. Very poor customer service and staff with very poor knowledge of hospitality. From the moment we arrived, we encountered a number of issues.
Fernando, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Monelyn, 6-night trip
Verified Orbitz guest review

2/10 Poor

The service was terrible. They gave us a broken crib for our 1 year old and the bottom fell out. Luckily he wasn’t injured. They never sent a replacement crib after we requested it. The second night we requested our room cleaned 4 times and they finally came at 9pm when our kids were asleep. We waited an hour and 15 min for a table at Hunter Steakhouse for 8 people and when we actually got it they said we couldn’t all sit together. They put us outside and when we asked to push the tables together since we had four children in our party the manager said they couldn’t move tables but we saw them move multiple tables to accommodate larger parties as we were eating. The staff overall were not friendly and only wanted to accommodate diamond club members. I would never stay at this all inclusive again.
Roopa, 5-night family trip
Verified Expedia guest review

2/10 Poor

This place is too big for them to manage. Service inconsistent. Room assignments a nightmare. Restaurant AC was off, or they didn’t have any, or something….we melted at meals.
Adriana, 4-night family trip
Verified Expedia guest review

8/10 Very Good

This was my 2nd visit to the property. Last visit in 2018. Definite signs of aging throughout. The property could use a refresh of guestrooms and furnishings in the lobby area. Despite that, the food, entertainment, and service are outstanding. Plenty of things to do for all ages.
Cherie, 4-night family trip
Verified Expedia guest review

4/10 Fair

Great/Okay resort for families and little ones. Me and my husband came with our one year old daughter. She loved all kids activities and water park. Decent food options HOWEVER!!!! Hotel is pretty outdated , rooms are outdated ( seems like things are falling apart / kind of dirty IMO … we found a bag of drugs in our room ). We requested a crib for our room and our daughter screamed at the thought of getting in it . They gave us a crib from the 70s. They stated no reservations are needed for the restaurants however wait can be over an hour ( makes more sense to have reservations especially when your with little ones that are very impatient ) no AC in the restaurants. Your literally sweating your life away while eating. Some workers are very rude and some are very nice ( as long as you tip them good ) There’s tons and tons of mosquitos everywhere ( i completely understand as it’s Mexico but we got attacked left home with blisters ) there’s huge cockroaches along the property especially at night. ( Never seen this at a resort ) Alcoholic drinks kind of suck unless your at the restaurants. There’s a lot of cabanas along the property however you gotta snag them EARLY! ( 6-7am early ) Beach SUCKS!!!! super dirty. Lots of seaweed everywhere and water looks brown ! Hope this helps the next family.
Katherine, 6-night family trip
Verified Travelocity guest review