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Finest Playa Mujeres by The Excellence Collection - All Inclusive

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

Exterior
Children’s area
Outdoor wedding area
Outdoor wedding area
Separate bathtub and shower, jetted bathtub, rainfall showerhead

Overview of Finest Playa Mujeres by The Excellence Collection - All Inclusive

VIP Access

Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Upmarket beachfront property with free water park, near Playa Mujeres Golf Club
9.0 out of 10 Superb
9.0/10 Superb

1,004 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On a private beach
  • 12 restaurants and 2 poolside bars
  • 16 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 10 outdoor pools
  • Free water park
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness centre
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • In Playa Mujeres
  • Playa Mujeres Golf Club - 36 min walk
  • Garrafon Natural Reef Park - 70 min drive
  • Ultramar Ferry Puerto Juárez - 12 min drive
  • Terminal Marítima Isla Mujeres - 82 min drive
  • Norte Beach - 82 min drive
  • Cancun Mall - 14 min drive
  • Puerto Cancun Marina Town Center - 16 min drive
  • Plaza Las Americas - 15 min drive
  • Dubai Palace Casino - 17 min drive
  • Turtle Beach - 29 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • Hiroshi Bar - 6 min drive
  • Caprichos Villa del Palmar - 5 min drive
  • Davinos - 5 min drive
  • El Suspiro - 7 min drive
  • Don Fernando Lobby Bar - 6 min drive
Map

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Putting you within 1.8 mi (3 km) from Playa Mujeres Golf Club, Finest Playa Mujeres by The Excellence Collection - All Inclusive offers a private beach where you can enjoy beach umbrellas, volleyball and beachside drinks. There's plenty of fun with the 10 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Lizo, one of 12 restaurants, serves Mexican cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace and a free kid's club. Fellow travellers say good things about the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Cycling
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 450 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site extended parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Shopping
  • Fishing
  • Ecotours nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting room
  • Computer station
  • Conference centre (17000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 12 buildings/towers
  • Built in 2015
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness centre
  • Adjacent to a golf course
  • Golf driving range on-site
  • 10 outdoor pools
  • Free water park
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Massage/treatment rooms
  • Steam room
  • Wine-tasting room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 46-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Private indoor hot tub
  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

Spa

One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Dining

Lizo – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Shoji – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Le Petit Plaisir /Eleganc – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.
The Market Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Brass – This steakhouse specialises in international cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 13 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
No shows require payment in full, including taxes and service fee.

Also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free cancellation for a full refund?
Yes, Finest Playa Mujeres by The Excellence Collection - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 10 outdoor pools and a children's pool.
Are pets allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an on-site casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
What is there to do at Finest Playa Mujeres by The Excellence Collection - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and fishing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , pilates and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 10 outdoor swimming pools. Finest Playa Mujeres by The Excellence Collection - All Inclusive also has 2 swim-up bars, 2 poolside bars and a private beach, as well as a steam room, private indoor hot tubs and a garden.
Are there restaurants at or near Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 12 on-site restaurants, featuring al fresco dining and Mexican cuisine.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have rooms with private hot tubs?
Yes, each room has a private indoor hot tub and a jetted bath.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Finest Playa Mujeres by The Excellence Collection - All Inclusive like?
Finest Playa Mujeres by The Excellence Collection - All Inclusive is in Playa Mujeres, a short 14-minute walk from Mujeres Beach. Travellers give top marks for the property's prime location.

Reviews

9.0

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Archana, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Andrew, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Adewuyi, 3-night trip
Verified Expedia guest review

10/10 Exceptional

amazing customer service, all the employees looked happy, we really loved all the food options, the resort was very clean, someone was always working picking up leaves or cleaning the windows
yuriy, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Great property with a number of activities especially for kids during the day and evening. The restaurants were very good with a great selection
Maureen, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Natalya, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing time and Carlos for entertainment team was a great time for us. All the staff was very friendly. We will come back for sure
justin, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing resort Geraldine at the front desk was amazing, it was my mothers birthday, and she made it a memorable experience, they had a birthday cake, waiting for us and balloon in the room, we loved every part of it, Geraldine was very attentive and went over and beyond to accommodate us, she’s an amazing host highly recommend the resort and the restaurants service. Everything was exquisite, she is an asset to the company, I don’t typically like writing reviews, but I had to do this one.
Verified Expedia guest review

8/10 Very good

Finest Resort had the nicest gym that I’ve ever used on vacation. The food, drinks and service were great. The beach was clean and not over crowded.
Erika, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The cleanliness of the facility and attention to detail
Shan, 3-night trip
Verified Expedia guest review