Soon as we arrived everything felt like a big lie and a con which put us at unease and fearful. First we were told we had no reservation , clearly we had all the paperwork. Then security directed one of us to a rival apartment , the rest were left in 35 degrees heat on the footpath for 5 hours. Here a web of lies were spun confusing us to the point of fear , where are we to stay, who is the real Onkel, where is our reservation, the two rivals began arguing and the police were called as the children still sat outside on the pavement. We resorted to calling Expedia to help us , instead of as planned an afternoon in the pool we were in limbo fearful and confused. Would not recommend to any one.
