4/10 Fair
May 28, 2023
Inattentive Staff
When I arrived, I had to wait for an unusually long time for anyone to wait on me. I finally had to shout “Hello?” And suddenly, a man came out from behind the closed Breakfast room doors with a female who quickly left the hotel (I got the distinct impression they were a couple and she went home afterwards). Then later, we noticed that the pull out couch cushions in our room were ripped to shreds and the bed had been put away with noticeably used sheets still on it. We stripped the bed and called the front desk to ask for new bedding. No one answered — it rang and rang and rang. Several minutes later, I finally got someone who said I had to come downstairs to get it (this was about 7PM). When we were making the bed, they had given us 2 sheets but no blanket. No one would answer the phone again, so we just crowded into the remaining two beds since the couch was unusable. When checking out the next day, there were several girls behind the counter giggling and carrying on, but only one of them actually worked there (or was on the clock). The whole staff seemed really unprofessional and I did not get the feeling that any of them wanted to work there. The room was clean and comfortable (except for the pull out couch), and the breakfast was decent. Probably wouldn’t choose to stay there again if given the option.
Verified traveler
1-night family trip
Verified Hotels.com guest review