We were staying in this hotel for almost 2 weeks. I did not have any problems checking in or out. The hostess Natalie and her helpers were very responsive to all our needs. They helped us with getting a taxi to the airport Pulkovo (we paid only about 650 rubles = less than $10 with the current conversion rate, to the driver). Natalie did laundry for us (for only 200 rubles = a little more than $3 now), answering all questions about getting around the city, etc. Natalie's son helped us to carry a very heavy baggage downstairs.
The hotel is on the 5-th floor, but there is an elevator. Although the rooms are not big, but there are clean, the linen was also very clean. There is a big refrigerator where we could store our food, and hot water for the tea. Tea bags were also provided.
There are a few bathroom-shower rooms, and we did not have problems waiting.
We felt very safe in this place.