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Hotel Istana Permata Ngagel

Photo gallery for Hotel Istana Permata Ngagel

Exterior
Standard Double Room, 1 King Bed | In-room safe, desk, bed sheets
Deluxe Double Room | In-room safe, desk, bed sheets
Standard Double Room, 1 King Bed | In-room safe, desk, bed sheets
Deluxe Double Room | In-room safe, desk, bed sheets

Overview of Hotel Istana Permata Ngagel

Hotel Istana Permata Ngagel

3.0 star property
3-star hotel in Gubeng

6 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
The price is $8
Price available on 12/8/2022
Map
Jl. Ngagel Jaya Indah 4-18, Surabaya, East Java, 60283
Main amenities
  • Daily housekeeping
  • 24-hour room service
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Multilingual staff
  • Concierge services
  • Luggage storage
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Dry cleaning/laundry service
  • Free self parking

Room options

About this area

What's nearby

  • In Gubeng

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Surabaya Gubeng Station - 5 min drive
  • Surabaya Pasar Turi Station - 8 min drive

Restaurants

  • Sus Duren Aditya - 6 min walk
  • Depot Mie Kocok Aceh - 8 min walk
  • Lumer - 12 min walk
  • Bakso Pak Djo - 12 min walk
  • Orchid Restaurant - 13 min walk

About this property

Hotel Istana Permata Ngagel

Located near a train station, Hotel Istana Permata Ngagel is a great choice for a stay in Surabaya.

Languages

English, Indonesian

At a glance

Hotel size

  • 100 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 24-hour room service

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1998

Accessibility

  • Elevator
  • Well-lit path to entrance

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Istana Permata
Hotel Istana Permata Ngagel
Hotel Istana Permata Ngagel Surabaya
Hotel Ngagel
Istana Permata
Istana Permata Hotel
Istana Permata Ngagel
Istana Permata Ngagel Hotel
Istana Permata Ngagel Surabaya
Ngagel
Hotel Istana Permata Ngagel Surabaya, Java
Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel
Hotel Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel Surabaya

Frequently asked questions

Are pets allowed at Hotel Istana Permata Ngagel?
Sorry, pets and service animals aren't allowed.
How much does it cost to stay at Hotel Istana Permata Ngagel?
As of Dec 7, 2022, prices found for a 1-night stay for 2 adults at Hotel Istana Permata Ngagel on Dec 8, 2022 start from $8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is parking offered on site at Hotel Istana Permata Ngagel?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Istana Permata Ngagel?
You can check in from 2 PM - anytime. Check-out time is noon.
Are there restaurants at or near Hotel Istana Permata Ngagel?
Yes. Nearby restaurants include Sus Duren Aditya (6-min walk), Depot Mie Kocok Aceh (8-min walk), and Lumer (12-min walk).

Overall score and ratings

4.0

3.7/10

Cleanliness

3.7/10

Staff & service

2.4/10

Property conditions & facilities

4/10 Fair

Verified Hotels.com guest review

4/10 Fair

old hotel
old hotel with very basic facilities. nothing like the pictures shown. rooms are not well maintained.
Verified Hotels.com guest review

4/10 Fair

nothing like in the pictures
Had a fast check in experience even though I arrived late at night. I guess the hotel rarely have guests because the room I got was really old and dusty. The room is nowhere like the pictures displayed. Everything was old and worn out. The windows are useless as it opens to a wall, therefore you wouldn't know if it is day or night. Like previous comments, towels are given only upon request. I think this way is better, so that you wouldn't be expecting dusty towels when check in. Breakfast is just simple. Room service is 24 hours, but I rather go to rather go to the warung nearby for better tasting food. Staff are friendly and accommodating. Don't think I will stay here again, didn't feel comfortable.
Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

2/10 Poor

"Uncomfortable staying"
It's an old hotel, unhealthy and worn out condition. A lot of mosquitos till inside the room.
Verified Hotels.com guest review

2/10 Poor

Erlyana, 1-night trip
Verified Expedia guest review